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There is no elevator in the guest room on the third floor. The handsome customer service guy helped to lift the big box up and down. The service was good. There is parking lot. The location is the core area of the town, and you can walk anywhere, including the train station. Diagonally opposite is the famous cathedral. The architecture is very style. The restaurant downstairs is connected to the bar, which is very lively at night. This is a foreign social platform. Basically many foreign beds are relatively narrow. It is said that the weapon was put under the bed in the age of knights, and it was immediately reachable from which side it was taken out. I don't know if this is a legend. In short, we didn't bring weapons, so the space under the bed was not used.

The most satisfying hotel in the UK on this trip, the room is large, the layout is very warm, the Morandi color scheme is very stylish, and the bedding is very comfortable. The dining is a bit simpler.

What can I say other than what a beautiful place this is. The service was superb, Rupert and Camilla are without doubt the nicest hosts you could ever wish to meet and Nutmeg the little dog is just adorable. We only stayed one night as we were doing a karting event but have already decided that we will visit again in the future! Rupert welcomed us on arrival, took our bags to our room and gave us a little tour of the B and B, our room had been heated so it was toasty on arrival and Rupert provided us with a flask of fresh milk for our coffee rather than the UHT milk which is norm for other properties. We were eating out and Rupert kindly booked a table for us at the local pub and even gave us directions on how to get there….very kind. Room was spotless, beautifully decorated with nice comfortable furniture and a really comfortable bed, we slept like logs! Breakfast was absolutely gorgeous, plenty of choice, great quality ingredients and cooked to perfection, hosts were extremely attentive ensuring we had enough to eat and drink. All in all our stay was fantastic, thank you so much Rupert and Camilla and of course Nutmeg too! We’ll be back again! Wayne & Jo.

Lovely pub downstairs. With restaurant and large outdoor area. Our room was a good size and a large modern en-suite. The breakfast was very good. We had a large full English.

We went with our family for meal out and because they had ribs on the menu as my partner wanted these for a meal. We had starters which were presented very nicely however my sister and I shared halloumi fries with sweet chilli sauce which were very greasy. The ribs both partners had were clearly the shop prepacked ribs you can purchase is Lidl and not good value at all. My sister and I both had the spinach,chick pea and potato curry, this was awful. No taste and so hot spice wise I couldn't eat it.. The bar manager was kind enough to knock the two curries off the bill as we didn't eat it. I would say bog standard food for high prices! In all honesty we wouldn't go back again.

It’s clean and basic but room for improvements. We arrived late on Wednesday night and our room was directly behind the reception area and the room was very small. The room is clean and basic however the bed was extremely uncomfortable and seemed to be faulty as it dipped to one side. We also were left one bath towel for two guests so we had to ask for another towel. The bathroom was extremely tiny and unmovable. You have to push the shower door in to climb in very awkward to get in and out of. If you were a solo traveller you might get away with this room however I personally believe the room should be used as an office for the staff as it just did not meet guest standards. Or remove the bath and have a walk in shower instead as another option. However the hotels location is very handy with walkable distance to shops and cafes etc. The hotel has WiFi, smart TV’s and full length mirror and dressing table in rooms which do help make the room better. Also quite noisy so if you’re a light sleeper it’s not too great.

Best stay ever! Arranged to meet a close friend at a half way point for us for a sleepover catch up in a twin room. Jokingly asked for “something to make us smile as we have had a tough time lately ” as my guest request and the manager outdid herself! Chocolate treats, muffins and a game of swear snap! We had the best time catching up, giggling over wine and a takeaway and playing swear snap. Just brilliant and made our stay extra special. Room super clean and cosy and fridge and microwave a bonus. We curled up on the sofa and gossiped away. Nice touch having face flannel and nice toiletries and hot choc available too. Breakfast was lovely and the lady serving it was so nice. Absolutely lovely stay and we will be back!

We had our wedding reception here in August . Things were great to start with and staff seemed helpful . As soon as we made payment things went drastically down hill! When we arrived our greeting wasn’t great, they also tried to charge twice for my best man’s room ! when we got to the room , it wasn’t clean, very dusty and bathroom smelling of urine. When we were setting our reception in the function room we were ignored by numerous members of staff,. The morning of our wedding we were totally ignored and had management walking in showing other couples the room although it was booked to us. again no acknowledgement or good morning to us ! The room hadn’t been cleaned or hoovered as agreed it would be ,We had to cloth our own tables as it hadn’t been done correctly it looked like the clothes had just been thrown on, Minimal effort ! When we returned from our ceremony we had the same stinking attitude. Who ever was serving on the bar that evening needs to be spoken to as they were still serving our guests even though it was very clear they had already had far to much to drink. Towards the end of the evening Richard a duty manager came in to our reception demanding for me to pay extra charges in front of our guests and my wife , how inappropriate and beyond rude ! This wasn’t the end of it, he then tried to take payment from my wife’s card on file unauthorised!! If that wasn’t bad enough, an hour later the night porter arrived swearing saying what a mess the room was, what do you expect after a wedding party and how dare he swear in front us us all ! They have also since added in all kinds of extra charges and again taken payment from a card unauthorised!! The full English breakfast was unbelievably greasy and we couldn’t even eat half of it and felt quite ill afterwards ..disgusting ! The staffs general attitude here is they couldn’t give a sh*t and they all need thorough training as none have customer service skills . I have worked in hospitality for 25 years and this has to be one if not the worst experience we have ever had. Currently we are trying to take this further with head office but surprise surprise after asking for head offices contact details we have be ignored Words are beyond us how disrespectful and disgusting the service is here Thank you manor for ruining what should have been such a special time AVOID AVOID AVOID !!!!!