Right in the heart of Zurich business district, Mama is taking its first steps in Switzerland. With its lively streets, quiet spots and trendy districts, come and discover Zurich his unique charm. Close to the city centre and train station, Mama will be your ideal base during your stay. Willkommen.
"Service: I called the front desk because they didn't have a wine opener, but they told me to look in the minibar, said ”Thank you,” and hung up. (There was only water in the fridge.)
I called the front desk again, but they didn't answer, so I went downstairs. The employee who answered the phone was just standing there blankly in front of a computer. I asked again if they had one, and they asked if there was one in the minibar. They gave me a bottle opener. I told them I wanted one, and only then did they say they didn't have one.
I asked again if they had one, and they told me to go to the bar to borrow one.
At Mama Shelter Zurich, you have to find your own services!!
They don't even have things like an electric kettle, coffee, tea, or cups, which are typical of 4-star hotels! (They'll probably provide them if you ask, right?)
Other hotels offer double rooms with a single mattress, but this one has two twin beds pressed together. Please note.
The location is great, right in front of the station, and it's a new hotel, so it's clean. But the service makes me want to stay here again. ^^
(The air conditioning didn't work very well!)"