Find 4-Star Hotels in Xinzhou

"Atour is the largest 4-star hotel within Xinzhou Ancient City. It boasts an excellent location, perfect for self-driving travelers, and offers well-maintained and complete facilities. The guest linens are of high quality, and the mattress and pillows are exceptionally comfortable. Both the variety and quality of the breakfast are very good. Suggestions and Comments: 1/ Almost 50% of the hotel rooms are on the ground floor, with windows facing the street. Despite safety warning signs, closing the curtains makes the room too dark, and even with sheer curtains drawn, there's a risk of insecurity and privacy breaches. Would it be possible to apply a 50cm high frosted film from the bottom of the window to remedy this design flaw? It would have been perfect if Venetian blinds were installed between the double-glazed panes, but alas... 2/ Hotel design should prioritize convenience of use > ease of cleaning > aesthetics. If this order is reversed, problems arise. Using white as a base with dark gray lines for murals or artworks is fine, but using it for a tabletop makes it look dirty, always making you want to wipe it down even though it never truly looks clean. The basin faucet handle is also problematic; it feels designed for children and is hard to grip. 3/ The elevator lighting is too dim, and having one wall as a mirror creates a lack of security! Additionally, dim lighting can easily lead to hygiene standards not being met. 4/ The hotel provides guests with a map of the ancient city, but the font is too small. I had to take a photo and zoom in, which then made it blurry. You should try it yourselves. The font size should at least be consistent with that used by Atour hotels in general. 5/ The bacon at breakfast on the first day was so tough it was like chewing on plastic. 6/ The maintenance and cleanliness of the shower room's floor tiles are significantly below the hotel's overall quality, which was quite disappointing. 7/ As the closest 4-star hotel to the 'Dahualiu' (Iron Flower) show in the ancient city, the hotel should be aware of its showtimes, contact information, and cancellation status (performances are stopped in high winds). This information should be provided to guests, perhaps via a notice board in the lobby. I was initially told it started at 8 PM, and then was told to check for cancellations myself via ** (other media). Service needs improvement! An Interlude: On the 17th, while driving out of the underground garage, I had a tire blowout because I had to swerve to avoid two illegally parked electric bicycles. The repair shop initially said that this tire size was hard to find and might take a day. I immediately called the hotel to inform them and indicated that I might need to extend my stay. Afterward, Ms. Shen from the front desk called to express her concern and offered to help contact relevant suppliers if the tire couldn't be found. She also told me to discuss how to resolve the issue with her once I returned to the hotel (by then, the 4S shop had sourced a tire from elsewhere, and I still had plans to visit Foguang Temple and Nanchansi Temple that day). Her call made me feel very warm. Around 7 PM, I returned to the hotel and found the front desk manager, who first told me that the underground parking lot was a public parking lot not managed by the hotel. She then said she had found the person in charge's phone number and told me to contact them myself to resolve the issue. When a guest's property is damaged, the hotel should express sympathy and assist the guest, but I felt she was trying to shirk responsibility. As someone with over 30 years in the hotel industry, from entry-level to executive, I have never allowed myself or my subordinates to give guests the impression of shirking responsibility when dealing with problems. After my insistence, the front desk manager used her phone to contact the parking lot manager for me. On the day of the incident and afterward, I collected multiple pieces of evidence of significant safety hazards in the hotel's underground parking lot. I have since submitted them to Xinzhou 12345, demanding an investigation and accountability for these safety concerns. Atour provides free parking for its guests in a public parking lot, which theoretically involves paying fees to the parking management company. Since Atour is a client of the parking management company, why does Atour not see the problems in the parking lot? Such issues will inevitably impact (and potentially cause losses for) Atour's guests. It's a coincidence that nothing happens, and an inevitability that something will! Safety hazards that I can spot easily, Atour can't?"

"This place has its own dedicated parking, conveniently located right behind Xinzhou Ancient City, making it super easy to get around. Charging and fueling your car is a breeze. You can bring back anything you buy in the ancient city and enjoy it at your leisure in your room. The private hot spring in the courtyard was a great experience – perfect for soaking while munching on snacks and sipping tea. It even has a retractable roof with lights, so you can enjoy it at night too. The service was top-notch; they provided a pet gift package and a welcome gift, which our dog loved! The staff were incredibly responsive, charming, and generous. We'll definitely be back!"

"This stay truly exceeded my expectations! The entire hotel was incredibly clean, from the guest rooms to the public areas, everything was spotless, making for a very comfortable stay. The hotel staff were incredibly friendly and helpful; whether it was check-in or asking questions, their responses were always prompt and patient, which was really heartwarming. Plus, the hotel facilities are comprehensive, with a well-equipped gym, self-service laundry, and a relaxation area, perfectly meeting the needs of both business and leisure travelers. It offers excellent value for money, and I'll definitely choose this hotel again next time I'm in town!"

"What era are we living in? Still charging deposits? I don't understand this. This is the first time I've encountered this hotel. I was worried they might steal something, but it's ridiculous. The refund process was so slow; it only came back this afternoon. The emergency exit was pitch black at night; leaving the door open would be terrifying. The elevator is set up for room card only, but you don't have an emergency exit, do you? This hotel's security needs improvement, and the staff's attitude is just so-so. It's a newly opened hotel, and I think it's in the same building as the Panhua Hotel. At least it shouldn't be too bad, right? It's not cheap, even at several hundred yuan a room during New Year's Day. The necessary service and attitude should be provided. You can't just say you're too busy because you're busy. Is this the customer's problem? Are we supposed to pay for it? Since the front desk and rooms are far apart, you should have more staff, instead of making people wait while you do your work. Ultimately, pointing out problems is meant to provide an opportunity for improvement. The complimentary breakfast is also problematic. I've stayed in so many hotels; Marriott and Sheraton have such good quality, and they even offer it in good reviews. The program at Xinzhou Ancient City was quite good, and the hygiene and environment of the hotels were also very good. However, the management and service need significant improvement. It's newly opened, so there are many opportunities."

"This hotel is located within the ancient city scenic area, close to an underground parking lot, and not far from Xiurong Academy. There's a bar nearby, which can be a bit noisy, but it didn't bother my sleep. If you're a light sleeper, you might want to check with the hotel in advance. For late-night snacks, they offer congee and pre-packaged snacks like Daliyuan mini breads and biscuits. The breakfast spread is quite comprehensive, though there aren't many hot dishes. The hotel staff are all very polite and provide excellent service, and they even gave me a small souvenir when I checked out. Overall, I'd give it a 9.5 out of 10."

"Very pleasant trip, I have been on a business trip for more than ten years, and I have lived in domestic and foreign hotels and homestays. I like the feeling of Anyin. Every independent small courtyard has its own name, very nice ～ The location is excellent, just in the ancient city. There are many homestays in the ancient city, but many are very noisy. Some homestays are next door to restaurants, soot pollution and noise pollution. And Anyin is hidden in the world, quiet in the middle of noisy, a unique and independent room environment is very clean, there is a small garden at the door. My favorite thing about An Yin is the service. It's so kind. Every front desk staff sees you and greets you like an old friend. Especially a young handsome guy, forgot to ask the name, this handsome guy like Zhou Xuran, warm and sunny, the yard door lock is stuck and very enthusiastic to move the ladder to help me solve the problem, and also enthusiastically sent a gift when checking out. I really like this kind of friendly and natural atmosphere. 👍 I will stay here next time I come to Wutai Mountain. Just say a word, it is more convenient to go to Wutai Mountain to live in Zhangzhou. Wutaishan B&B is really not good. It is super convenient to charter a car here."

"I booked this hotel online for a trip to Xinzhou, seeing it ranked highly online. It was recently renovated and decorated in the All Seasons style. The front desk staff was very welcoming, check-in was smooth, the room was clean, and the floor attendant was attentive. If you need anything, you can always contact her. The hotel is easy to find, not far from the ancient city, about 3 kilometers away. It's best to take a taxi to get there, as parking is difficult around the area. Parking is available in the hotel courtyard, and the spaces are good. The breakfast was okay, a buffet, but with a group of 11, some dishes were not available. The restaurant and service were both good."

"Facilities: Very complete Hygiene:, neat and clean Environment: Comfortable and warm Service: considerate and considerate The location is excellent, the transportation is convenient, the room is clean and tidy, the facilities are complete, the stay is very comfortable, and the price-performance ratio is high. I will choose to stay here again next time"

"I slept until noon and I was shocked that the time to go to the scenic spot was too fast. I hurriedly booked a ticket and checked out from the hotel. Suddenly, the rain was heavy. I asked the hotel staff if they could arrange a car to the high-speed rail station. As a result, the staff not only quickly arranged the driver, but also because of the rain, accompanied me all the way to the door of the high-speed rail station. I have to say that Atour's service, Very suitable for p people like me! Thank you very much for the staff to let me catch up with the temporary special soldiers high-speed rail!"