Batam Hotels with Airport Shuttle

"Such a great stay, clean, strategic, will be repeat this hotel againnn frrr"

"Not a new hotel... Previously occupied by Da Vienna Boutique hotel. New company take over by Ascott group rebrand to Fox. All new designs and furniture... Friendly Receptionist.. shout-out to Mas Adri.. friendly.. explained and give recommendations. Top notch service and personality from him. Room... Aircon not as cool as I wish... Central Aircon I guess... Shower be careful... Heater u turn left or right... Same temperature 🌡️🤒 Restaurants too much offering for breakfast quantity over quality But overall nice stay."

"The location of the hotel was great, just a short 5 mins walk from the Habourbay Terminal. However, was rather disappointed by the service and facilities. (1) Room had a weird stale, musty smell when we first checked in to our room, but the smell eventually went away after 2-3h with aircon circulation. It was bearable but we could really use an air freshener. (2) We were not informed that the gym/pool had opening or closing times. There were also no signs indicating as such. When we tried to visit the gym at around 10pm, everything was already closed. (3) On the amenities, we had to make repeated checks receptionist that we can get a shaving razor and instant coffee. At first, the housekeeping didn't understand what we wanted. The first receptionist at the front desk simply just tried to waive us away by saying they are not available. It was only after we approached a second receptionist did they finally understood and brought it out for us. The shower gel also ran out after the first night and housekeeping did not refill it despite cleaning the room in the day. (4) The hotel spa, despite saying they were open for 24h and that a reservation was required, repeatedly told us to go to their counter at the 4th floor to check on availability. We went there and checked at least 6 times during our 3D2N stay and each time, we were told that there was no immediate availability but to come back at a later time instead. They also turned us away when we tried to make an advance booking. They could have saved time for everyone by just saying there was no availability and reservations were unavailable instead of asking us to come back every now and then. Overall, the service level was very disappointing for a 4-star hotel. There are better and cheaper hotel options around the Harbourbay area."

"I stay for many times because near to the Bengkong night market, can find local food easily. Also, many lounge and live band there, the price is reasonable and affordable."

"I enjoyed the accessibility to Grand ESKA spa. The breakfast buffet was simple yet enjoyable and delicious. The staffs are friendly and helpful. Appreciated the front desk team for remembering us by face and asking how our day was daily. The hotel was refurbished. Even though old, the bed was good, firm and new and room was kept clean. The lift was rather dingy but it still got us up and down safely. Lastly, i personally enjoyed the quiet corners of the hotel. Loved the fact that our level was “child free” hence there werent kids shouting in rooms. I love children, but the hotel’s particular policy of no child in the room type we booked was pleasantly surprising. Will returned. Note: spa experience was on point too."