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Good stay overall. Ando Hotel is very convenient, only about a 5-minute walk to Nagoya Hill Shopping Mall. The staff were friendly and helpful, especially with luggage. The room was comfortable, but there was no hairdryer or fridge, which may be inconvenient for some guests. Cleanliness can also be improved, as there was dust on the toilet door. Overall, good location and service, but basic amenities and housekeeping could be better.

Saw this and it's amenities and felt it was the best for me and my 3 kids. Decided to try this out didn't realize it was further than I'm usually used to. We arrived in the evening but was greeted by a cheerful receptionist. Please note there is a 1 mil rupiah deposit. I wasn't prepared for this so I thought to give this a heads up for future booking awareness. The place was alittle hard to spot from the main road ( there was no signage) but it's landmarks are Cubezone and Ria. Note, there is a laundry service across the road please expect 1-2 days. Express service is 1 day The entrance is a dainty little walkway like a secret hideout into a cactus garden that somehow transports you to what looks like Bali crossed with New Mexico feels. A small but clean pool, well maintained. They have dining table and benches outside for a chill out vibe. There's also a BBQ space where you can engage in their BBQ rental (provides charcoal n pit) with a ceiling fan n sink for your convenience and comfort. Area is nice and spacious. Once again I just emphasize, they keep it very clean. The place it seems is 6 container villas surrounding the garden n pool. Which is perfect if you plan to have a big group in. Inside there's a basic kitchenette with a fridge, pot, kettle. There were 2 rooms. Both equipped with bathrooms and tvs. Ac was perfection.you don't have to worry about the heat. It's so nice and cold. Makes you wanna just not get out of bed. The wifi was laggy alittle, didn't bother us as we had local data but it wasn't so nice to be watching a movie and gettin disrupted. TV is equipped with YOUTUBE and Netflix. Pretty awesome to keep the kids occupied. Be warned they have live bands that play music till 1-2 am in the morning. Definately didn't expect that but it didn't bother us so much. Once again, another heads up. Pool is open from 7am to 9pm. Its also a 15-20mins drive to Nagoya. We normally do Grab roughly about 60-70k. The host has their number in the welcome print and responds pretty fast if you need to enquire on anything. Overall, the place is pretty charming and despite it being alittle far from massages n karaoke, I think I found a new go to place. Certainly looking forward to be back.

The location is good where surrounding are the well known cafe such as Joyi, Sol by Nick, Itsumo, Itch cafe and etc. And, is walking distance to BCS Mall. Check-in service is smooth and a WhatsApp number is required for room and WiFi password. A deposit of 300k rupiah is required. Room is well cleaned and is cold. Perfect for hot weather. Room is spacious and can just order grab food to chill in the room when weather is hot outside. Just a little comment on the pathetic hair dryer where the wind can’t even dry up my 5 year old son’s hair. And shower cap is not provided. Overall is a great experience. Would be back.

My intention here is to provide a 100% fact based, detailed and balanced assessment of the 360° experience of this property. But before we jump in to the details, let me first say that *for the discounted VIP member price* paid on this occasion, we are 100% satisfied with our stay at MAXONE Batam (with one notable exception, see below). A big thank you to the management and team (especially front desk and concierge) for an *almost* perfect 👌🏼 stay. First visited MAXONE Batam six months ago when newly opened. A very positive experience, but my initial impressions were that overall facilities available were quite limited given the ambitious price point. This second stay confirmed my initial observations, after 6 months of operation. Quality of welcome is very good, front desk and concierge extremely professional. Well done 👏🏼. Main public areas and rooms are immaculately clean and well maintained. If you want 100% immaculately clean rooms, this is, however, probably your best choice today in Batam. Linens are top quality, fresh and clean. Abundant and carefully selected pillows. Very large king bed. If your objective is a good sleep, this is pretty much guaranteed. However, we have the following observations that indicate the typical prices asked for the standard Deluxe King rooms are ambitious and too high for what you get: - Breakfast not included - No pool or gym - Deluxe King rooms very narrow and claustrophobic for two people with luggage and shopping (but the bathrooms are a good size) - It's clear from the layout that whoever did the interior design of the Deluxe King rooms is not accustomed to, and does not have appropriate experience of, designing for compact room dimensions - much could be learned from the efficient layout of similarly compact (19m2) rooms in eg Denmark, Sweden, about the optimal use of space. - Unacceptable WiFi connectivity, whether you are a business or leisure traveller. Latency (often over 1000ms) in particular is problematic. Over 100 tests conducted on 5 different devices over 48 hours at different times of day and at all locations at the property. This is clearly a conscious cost based decision by the hotel operator and not a technical limitation, certainly not in a newly constructed property. This is particularly an issue for local business travellers such as myself because 4G/5G cellular connectivity with XL, Telkomsel etc at this location at Jln Sriwijaya / Kampung Pelita is extremely poor and always has been. *Summary and conclusions* We've stayed at almost all 3*, 4* and 5* properties in the Riau Islands over the past 10 years. This includes the two most recent 5* star properties and several newly refurbished 4* star properties in Kota Batam. As a ”user chooser” business owner who travels and works remotely 300+ days a year, I don't have a set ”budget” or ”price range” for hotels and apartments I select. I'm interested in the services and facilities received in relation to the actual price paid (after my usual VIP / frequent traveller discounts). On this occasion, my VIP member prices mean I paid very competitive prices for this stay. As a result I'm 100% satisfied with my stay at MAXONE Batam, with the exception of the WiFi provision which remains unacceptable in such a property given the kind of target customers the property would like to attract as guests.

Convenient location near Grand Batam Mall and eateries. A good and tasty breakfast spread is provided, and the staff are friendly and attentive. They even extended our checkout time to 1pm when requested. However, the rooms at Swiss-Belinn Baloi Batam Hotel constantly smell of cigarette smoke. We have requested and issued a non-smoking room on a non-smoking level, but the smoke smell keeps coming back from the toilet, even though we have aired the room. The pillows and blankets do have a lingering cigarette stench as well. It's definitely unacceptable for a non-smoking floor and rooms. Also, the towels are looking quite tired with frills and discolouration. Hopefully, the hotel will look into improving the air quality in the rooms and hallways of non-smoking levels and refreshing the towels.

The room was pretty clean, and dining options were convenient. There's a large food court nearby, and a big mall right across the street, less than a five-minute walk away. It's also just about ten minutes from Harbour Bay ferry terminal.

Amenities: Toiletries were provided, but I brought my own shampoo. The lack of a hairdryer was a bit inconvenient. Cleanliness: The room, including the bathroom, was very clean. Staff cleaned the room daily. Environment: The room was filled with a scent, which I personally didn't care for. The room faced the street and was extremely noisy. On the first night, I had a splitting headache and had to buy painkillers from across the street just to get some sleep. Light sleepers might find this quite challenging. Service: The staff were very pleasant, polite, and efficient.

Worth with the price

The environment here is great, and there are plenty of amenities nearby, including lots of delicious food. I'll definitely stay here again next time I visit. Highly recommend it to everyone!

Good, but the 3rd floor is too noisy