Spa Hotels in Changsha

"24-hour butler service: I added them on WeChat, but they didn't save my name. When I asked a question, they asked who I was. Even after I told them my name, they still asked for my check-in date, clearly not bothering to check their computer. When I called to follow up, they claimed they were too busy, adding hundreds of guests a day. There are only 42 rooms in total, so I have to wonder, how big is this front desk's operation? I thought it was 420 rooms! At checkout, I informed the front desk before 8 AM, and they said the deposit would be refunded by noon. It was 2 PM, and it still hadn't been returned. The front desk's excuse was that Chinese New Year was too busy and there would be delays. Is your POS machine connected to an international network? Very dishonest. Hygiene: As shown in the picture, there were white spots and stains, which made for a very poor experience. Facilities: There's a small circular hole, about 5mm in diameter, near the statue's mouth – no idea what it's for. The electric curtains wouldn't close. The light on the vanity mirror couldn't reach my face at all. Environment: The room was very small and had a foul odor, like a moldy, slightly sour smell. It only got a bit better after opening the window for a long time. Service: The cleaning lady was very nice. I don't understand why staff have to take off their shoes when entering; it's very cold in winter, and you don't have underfloor heating, so it's freezing to walk on."

"## Environment: The surroundings are quite good, located by the river and not far from the subway. The nearby roads have light traffic, so it's not noisy. Pictures two and three show the actual view. ## Service: 1. I specifically requested a high floor, a good view, and a room away from the elevator in my booking notes. When checking in, I asked if they could see my notes from the platform, and they confirmed they could. They then assigned me a room on the 16th floor. At the time, I thought this was considered a higher-floor room within the available range. I was in a hurry to go out, so I just dropped off my luggage, rested for a few minutes, and left. When I returned in the evening, I realized the view wasn't what I had in mind. I checked Trip.com and saw that this room type is listed as floors 12-22. So, I'd expect at least the 18th floor to be considered a 'high floor,' right? I checked in around 3 PM, which is generally the standard check-in time, while the standard check-out time is 12 PM. It's unlikely that all the high-floor rooms were already taken, unless everyone checked in early? The deluxe and premier rooms on Trip.com use the same view pictures, which is misleading. 2. Right after I entered the room and sat down, someone knocked on the door to deliver a welcome fruit plate. A minute or two later, another person came to deliver a box of candies. Couldn't they have delivered them together? The soundproofing is poor; sometimes I couldn't tell if someone was knocking on my door or the neighboring room's door. Plus, the person delivering the fruit knocked and then just opened the door and walked in! It startled me, and I had to say, ”Someone's here!” 3. After breakfast, I asked what time check-out was, and they said 12 PM. I asked if I could get a late check-out, and they told me the hotel was fully booked, so it wasn't possible. While this is within their rules, it didn't feel like good service. The gap between a 3 PM check-in and a 12 PM check-out is quite long. The experience isn't even as good as a slightly lower-tier hotel like a Hanting or All Seasons. 4. Around midnight, I was half-asleep when I was suddenly woken up by the sound of a staff member knocking on the neighboring room's door. Given how poor the soundproofing is, shouldn't they optimize this by calling instead of knocking late at night? ## Facilities: 1. The soundproofing is terrible. I could clearly hear knocking on the next-door room, and sometimes I couldn't even tell if it was my door or theirs. 2. There's an occasional 'bang' sound from above the window. I'm not sure what causes it."

"This guesthouse is incredibly convenient! It's right next to Wuyi Square, just a short walk to the subway station and all those popular snack streets. You can grab famous Changsha delicacies like 'Cha Yan Yue Se' bubble tea and stinky tofu just a few steps away. When you're tired from exploring, you can pop back to rest anytime – it's absolutely fantastic! Our whole stay was delightful. First, they have a 24-hour concierge to pick you up. Plus, they'll recommend local dining and entertainment guides for Changsha and the surrounding areas. The hotel facilities are also top-notch; the hairdryer is a Dyson! They even provide facial cleansing towels and steam eye masks, which is such a thoughtful touch. I'll definitely stay here again next time I'm in Changsha."

"Overnight stay for transit to another city. Front desk staff was friendly. Location of hotel near the train station but a short walk to nearest subway station. Moderate amenities around the area (perhaps because I’ve not explored enough). Room is clean and of decent size. Fittings a little dated. Recommended for short stay."

"The hotel's location is excellent, very close to the scenic area, making travel super convenient. The room is spacious with complete facilities, and the wet/dry separation in the bathroom, along with the small bottles of toiletries, made me feel very comfortable. The laundry service was thoughtful, and they even helped me extend my check-out time. I'll definitely stay at this hotel again next time I visit Changsha."

"About 1km from the train station, and they offer a shuttle service. The hotel facilities feel a bit dated, and the air conditioning doesn't cool effectively enough. The sink is small and shallow, so water splashes out easily. The slippers aren't disposable; the bag says 'high-temperature disinfected for eco-friendly use.' The best part was definitely the breakfast."

"The front desk staff were incredibly friendly and helpful, even giving a thoughtful reminder each evening. The room was spotlessly clean, and the area was quiet at night. Plus, the location was super convenient for getting around. Highly recommend!"

"The hotel's location is absolutely fantastic! It's right in the heart of the city with excellent transportation links all around. What truly impressed me was the thoughtful hospitality – upon check-in, we were greeted with a lovely welcome fruit basket and aromatic freshly ground coffee. The room even has a capsule coffee machine, so you can enjoy a delicious cup anytime you like. This kind of meticulous attention to detail really makes you feel pampered. And the professional service from the hotel staff was equally impressive; every single team member was smiling, warm, and attentive."

"Being quite sensitive to smells, I specifically requested a high-floor, odor-free room when booking. Upon arrival, the lovely front desk staff was very considerate and immediately upgraded me to an executive floor room on the 29th floor. The room was exceptionally clean, completely free of any odors, and the air was fresh – exactly what I hoped for, making for a very comfortable stay. I especially want to thank Coach Chen Jiasen, the lifeguard at the pool! My daughter accidentally dropped her ring into the pool, and I searched for ages with no luck. Coach Chen saw what happened, immediately called a colleague to cover his shift, and without hesitation, dived into the water. He quickly found the ring for us. Later, I learned from the hotel's introduction that he is a retired armed police officer, and he still embodies the true qualities of a soldier – quick to react, courageous, and he’s also kind-hearted and highly skilled! I sincerely hope the hotel recognizes Coach Chen Jiasen; such an employee deserves commendation!"

"Among many hotels I've stayed before, this Wanjiali Changsha is the best of the best. The location is super strategic inside very huge shopping mall having access to plenty of variety of food, and just outside the shopping mall is the night market even more delicious food. Also the hotel is directly connected to the metro station very convenient to move around. Room condition is top class, very well designed, user friendly and well maintained. The hotel also have nice roof top can enjoy beautiful scenery of the city 360 degree. And then there's 11th floor that has a lot of interesting cultural exhibition which is very interesting to me. From my point of view, there's nothing negative too say about this hotel, this is indeed definition of perfection. When I visit Changsha again in future, I'll definitely stay in this Wanjiali Hotel again"