Find 3-Star Hotels in Cologne

"To start with the good points the location is very convenient near the Cathedral and train station and a busy shopping street with plenty of restaurants just at the corner but it was very quiet at night. Also the breakfast was very nice and the staff were friendly and helpful. The main disadvantage is that the hotel seems very old so modern things like having outlets for charging in the room were very limited. Of course no air conditioning in summer is normal here but no fan was provided like at some other hotels, I assume because of the lack of outlets for power. The room is very small and has not been well maintained or updated but the bed was comfortable and the WiFi worked well. The tv has some international channels for news. For the price and location I would stay again but probably I would try somewhere else."

"Nice hotel near the Rhine Energy Stadium super watching football. The tram is available in 2 minutes. Friendly staff. Delightful breakfast. We are happy to come back."

"the room is clean, the owner is gentle and responsive. The only problem is there is no sound proof at all - considering this is a general flat problem, we can still bear with many random noises coming from outside or inside the building. But there are two permanent residents who share the flat with us cooking and talking to each other from 23pm to 1am, just outside our room. we felt weird to tell them to keep quiet as we are the 'temporary guest'. there must be some rules to be set up if the owner wants to mix long-term and short-term stays."

"Ich habe mich in diesem Hotel rundum wohlgefühlt! Besonders hervorheben möchte ich das außergewöhnlich freundliche und hilfsbereite Personal – vom Empfang bis zum Zimmerservice war jeder Mitarbeiter aufmerksam, herzlich und professionell. Man spürt, dass hier echter Servicegedanke gelebt wird. Mein Zimmer war makellos sauber und sehr gepflegt. Ich habe mich sofort wohlgefühlt und konnte meinen Aufenthalt in vollen Zügen genießen. Ein weiterer Pluspunkt ist die hervorragende Lage. Und besonders angenehm: In der Umgebung gibt es zahlreiche kostenlose Parkmöglichkeiten – was heutzutage absolut keine Selbstverständlichkeit mehr ist! Insgesamt ein großartiges Hotel mit tollem Team, hoher Sauberkeit und idealer Lage. Ich komme definitiv wieder und kann es uneingeschränkt weiterempfehlen!"

"I chose this hotel as I have stayed on other visits to Cologne. Very disappointed to find my room had no suitable curtains to cover the window. No electricity in half of the room so I used an extension cable I borrowed from reception. The bathroom was partially renovated but had bare cables coming from the wall. I approached reception concerning the problems and was promised my room would be changed the following morning. I approached reception in the morning to be told they would not change my room. This was due to other complaints and guests having to move to a sister hotel. Clearly, this hotel is undergoing refurbishment. However, unfinished rooms should not be let. I have asked for a refund and fully expect a suitable response from the manager. This hotel used to be very good. What has gone wrong???"

"The private room I booked was compact and clean. It was about a 6-8 minute walk to the bus station and about half an hour to the train station."

"Great location. Clean and tidy room- worth the price. However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass. Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile. Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here. Sasha: There are no bookings till 3. Me: I know. That's fine. I can just wait in the waiting area. *smile* Sasha: This is not a waiting place, THIS IS A HOTEL. Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then? Sasha: it's for guests. Me: what am I then? Sasha: you're only a guest from 3pm. * I was dumbfounded at this point. Is he actually being serious right now* Sasha: I'm alone here, I have to go up and down. I can't let you wait inside. Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C* *Sasha shrugs and closes the door* Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly. Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave. Me: the only reason I'm leaving is because I'm not happy with your customer service! *Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.* Me: You don't get to speak to me that way. No one does. *pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting. A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat. The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first. Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached). Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this."

"First impressions I'll have to be honest and say it wasn't great . Then the more we got a feeling of the area & the room & its amenities we took a step back and realised it's not bad at all. It certainly isn't the Ritz, but you sometimes have to take a step back and accept for what the price we paid in a major city with a brilliant location. It's a very good deal. Room. The cleaner was very nice she came in every day for the basic jobs, comfortable bed, lovely, big pillows, hair dryer shower good pressure and comfortable for our size etc etc. We chose the breakfast which we knew it was going to be continental style, Ok for the 3 days but limited and same each morning. Muhammad, the general manager, is such a likeable guy. Everything we asked, he sorted.thanks, mate. The guys in the breakfast hall are all helpful & polite. Remember, those who are looking for a major hotel it's not that, but we see our trips around citys as just needing a base. we spend most of the days out once we've left the room. So a refresh bed, shower, room, location, all fine. There are plenty of things to pick holes at, but be open-minded, and it's fine. Ian AnneMarie Uk.🇬🇧👍"

"After a long trip, had a nice rest here. The location is one stop from Cologne Main Station and 3 minutes walk away from station. The room is clean and warm. But you should turn on heating of bathroom. And everything is exactly as described. Reception is working 24/7. Highly recommend to the travellers."

"Very nice hotel and clean hotel, bery comfortable bed and very friendly staff :)"