Discover the charm of traditional England with a stay at B&B Hotel Ipswich, located in the heart of historic Ipswich. Perfect for travellers seeking culture, scenery and convenience, our hotel combines excellent value, modern comfort and easy access to the best local attractions. Just a few minutes’ walk from the train station and set beside the River Orwell, the hotel is the perfect starting point to explore both the town and the English countryside. Our hotel provide a fresh, contemporary experience: Modern guest rooms with upgraded beds, lighting and soft furnishings A bright, stylish lobby with comfortable seating areas, breakfast and bar area, creating a warm and welcoming atmosphere Improved soundproofing and air systems for a peaceful night’s sleep We offer 126 clean, comfortable and contemporary rooms ideal for leisure travellers. Room features: Comfortable beds with quality bedding En-suite bathroom with shower and amenities Adjustable air conditioning and heating Flat-screen TV with international channels High-speed free Wi-Fi throughout the hotel Work desk, wardrobe and storage space Soundproof windows for a quiet rest Hotel facilities: Breakfast restaurant with full English Breakfast Buffet Bar and lounge area to unwind after a day of sightseeing Fitness area for guests who enjoy keeping active Two meeting rooms suitable for small groups or business needs 24-hour reception and luggage storage On-site parking (paid) with additional nearby parking Pet-friendly (charges apply) Children under 11 stay and eat breakfast free when sharing with parents
"Complaint about the cleanliness of my room at B&B Hotel
I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel.
After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene.
From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done.
I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room.
I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately.
I look forward to your response."