Posted on Feb 10, 2026|Orchard Avenue Cozy 2-bedroom And 1-living Room Suite
Guest UserLocation & View: 💯 Highly recommended. The location and view are excellent.
That said, the place is very busy, so late check-out isn’t accommodated—which is understandable considering the constant turnover. With guests coming in and out and a full unit to clean (2 bedrooms, 2 bathrooms, kitchen, living area), it’s realistic to expect that it may not always be pristine.
I booked this place twice, one week apart, staying almost a week each time. I’m a bit of a clean freak, so even in 4–5 star hotels I bring disinfectant and alcohol. For Airbnbs especially, I don’t feel comfortable using towels or beddings knowing how some guests can be inconsiderate.
This place is a combination of pros and cons for me. I love the location, space, and layout, but during my first stay I noticed signs that the bed linens may have been tidied rather than fully changed. Because of that, I brought my own bed cover and sheets and didn’t use the comforter.
For my second booking, I communicated with the very responsive owner and requested flexibility with check-in so cleaning wouldn’t be rushed. That made a big difference—the unit was noticeably cleaner (even the couch was vacuumed), which I really appreciated.
One suggestion: adding shower curtains or upgrading to shower doors would help keep the bathroom floors dry—it’s always nice to see dry bathroom floors.
Overall, I love the place and would still recommend it, especially for the location and space, but cleanliness details really matter for guests like me.
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Price per night from:HK$445
Posted on May 31, 2026
Krizzia AngeliThe room was clean and spacious. The unit owner was also very helpful and responded quickly to our inquiries. Clear check-in instructions were provided, so our check-in process went smoothly.
The location is a huge plus! It is literally beside and directly connected to Venice Grand Canal Mall. I highly recommend this place to pet owners who love bringing their fur babies along on staycations.
There were only two downsides. First, the air conditioner wasn’t as cold as we expected, although that may have been due to the summer heat. Second, guests were required to gather all their trash and dispose of it in a designated area of the condo basement. Perhaps the cleaning staff could handle this instead, provided that guests properly dispose of their trash in the designated bins inside the unit.
Overall, we had a great stay and would definitely book again!
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Price per night from:HK$289
Posted on Jan 5, 2026
Anonymous User
My family booked 3 rooms for our stay to celebrate the New Year Countdown in BGC. It was a last minute booking but I could say that it was actually worth it.
Pros:
●Near Market Market, 5 mins ride if using grab/indrive and 5 mins jeepney ride from Market Market and another 5 mins walk from Buting to the hotel( as it was new years eve booking a ride takes time so we opted to ride a jeepney)
●Complimentaries are complete, from toiletries to coffee
● Wifi is working very fine
● The hotel staff are very easy to talk to, as there was no refrigerator in our rooms the staffs accomodate our ice to be put in their refrigerator.
● The rooms are very clean and the airconditioning is very cold
● The hotel location is near in a convenience store(7/11) and a grocery(Dali). They are also near a very good biryani chicken, ice cream and coffee shop. It may be located near residentials but it felt calm and the neighborhood is actually clean
Cons
●Do not expect for a astonishing view as it was in a residential area, which we actually didn't mind cause we are only staying for a night
● Our room is to small to eat in one room for 7 people, (but the staff actually recommend their breakfast area downstairs to be use if we want to)
● One room we booked has a smelly feet smell
Overall the cons didn't affect our stay, and it was a very good stay, i am definitely recommending it.
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Price per night from:HK$196
Posted on Jan 10, 2026
Guest User
AC unit is noisy and it's near the flight path and above venice mall vents so it's very noisy.
Service is excellent and the apartment is located above venice and a 5 minutes walk under the mall's superstructure.
It is well priced but we left due to the noise.
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Price per night from:HK$279
Posted on Feb 19, 2026
Anonymous User
The unit was spacious, clean, and fully equipped with everything needed for a comfortable stay. The view was beautiful, and the location is perfect. Just a short walk to High Street. Highly recommend!
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Price per night from:HK$229
Posted on May 7, 2026|Deluxe 2-bed Room
Guest UserWe really enjoyed our stay at Cozy Hotel at One Up Town Residences. The unit was beautiful, spacious, and exactly as shown in the pictures. Everything was clean, organized, and very comfortable, which made our stay even more relaxing.
The property manager was also very easy to communicate with—responsive, accommodating, and helpful throughout our stay. The kitchen and other amenities were complete, so we had everything we needed and truly felt at home.
My family had an amazing vacation experience, and we definitely enjoyed every moment of our stay. Highly recommended for families or groups looking for a comfortable and convenient place to stay in the BGC area.
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Price per night from:HK$341
Posted on Nov 4, 2025|Standard Room
Guest User
The room is nice, cozy, spacious, and clean, and the reception staff are friendly. The only problem is that the shower isn’t working. Hopefully, it gets fixed soon because overall, the hotel room is recommended.
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Price per night from:HK$241
Posted on Feb 1, 2025
Guest User
Fourth or fifth trip to BGC. Always stay in these condos. Only minor issues with the room, such as no hand towel. Love the area and this location is near to everything. Biggest issue was checkout time. I received a message less than 24 hours before checkout saying 11am checkout time. (Admittedly, I didn’t see the see message but I do find that early) They were knocking on the door at 11:01 and had apparently booked pest control for 11:00. Quite annoyed they would book something for that time. Otherwise a great visit.
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Price per night from:HK$543
Posted on Sep 16, 2024|Grand Apartment
Gladys GaleIt is spacious and the location is convenient. Room is near the pool. We liked the sofa and futons, and there were plently of pillows and blankets. There is also available cookware and cutlery. Water runs nicely as well.
If any, it would be better if the host reaches out proactively or at least checks to make sure if we are already settled in. The host was abit hard to reach, and the lobby frontdesk made me feel like I'm being bothersome.
Also, the building corridor (outside the room) smells pungent like curry.
The smart tv has no Netflix altho has other streaking services, we had to cast our laptop to be able to watch.
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Price per night from:HK$434
Posted on Jul 4, 2026
Anonymous UserWe were very disappointed with our stay at this hotel. Despite paying over PHP 4,000 per night, the level of service was far below expectations.
One of the biggest issues was the leaking toilet bowl in our room, which caused significant inconvenience and raised concerns about the hotel's cleanliness and maintenance standards. To make matters worse, we also encountered cockroaches in the room. Unfortunately, the issue was not resolved promptly, and since there was no staff available to assist us at the time, we ended up cleaning the water and mess on the floor ourselves after using the toilet.
In addition, guests are required to dispose of all their trash in a designated area after their stay. This is unusual and unacceptable for a hotel charging this price range. Proper housekeeping and waste disposal should be part of the service that guests are paying for
Overall, the facilities and service did not match the hotel's rating or price point. We hope management takes these issues seriously and takes steps to improve the guest experience.
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Price per night from:HK$320