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We absolutely loved this hotel. We only stayed for 3 days, and we appreciated the self check-in option, which was important for us since we arrived late at night. They were always responsive on WhatsApp, answering all our questions almost instantly. The room was very stylish and beautiful; it clearly wasn't run-down, but new. It also had a smart TV. Upon request, they brought a microwave and a table knife directly to our room. There's also a stove and a good-sized fridge with a freezer. The washing machine was a pleasant surprise too! Overall, everything was great! The only minor drawbacks were the not-so-clean bathroom floors we noticed upon arrival, and that our neighbors were doing renovations, making it impossible to sleep one morning due to constant drilling. But honestly, these are minor details, nothing too terrible! I highly recommend it; the price is fantastic, the hotel is excellent, everything is super, and the service is top-notch!🙏🏻❤️

An excellent choice for exploring Hanoi! I really loved the location – just a few minutes from West Lake, making it perfect for a morning stroll or enjoying coffee with a view of the water. The self-check-in was another huge plus. Everything was quick and hassle-free, which is especially convenient after a late flight or a long journey. The room was clean, quiet, and comfortable for relaxing. The neighborhood is peaceful, yet there are plenty of cafes and restaurants nearby. It's a great combination of convenient location, comfort, and value for money. I would happily stay here again. Oh, and the view of the rooftops from the window was also lovely!

The towels and toiletries provided were of excellent quality, enhancing the overall experience. The soundproofing in the room was perfect, ensuring a very quiet night's sleep. The entire space felt incredibly comfortable, making it ideal for a short trip.

Stayed at Hoa Hoang Hotel for 3 weeks. Service: 1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with. 2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits. 3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days. 4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting. 5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online. 6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great! Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star. According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.

The hotel is a nice small hotel , but it’s a bit old and the maintenance is poor , clean ? Not very , but ok . The breakfast is small but the quality is cheap . Would u stay there again ? NO ! The reception staff is very nice and very helpful . The location is ok about 2 km from the lake and the old part of the city .

The front desk lady was exceptionally beautiful and very kind. Her service attitude was excellent. The location is also very convenient, right in the old town with lots of street food nearby. And the price wasn't expensive!

Reception were very friendly and helped to book my taxis (cheaper than getting a Grab taxi). The room itself was very clean and housekeeping were attentive and cleared out bins etc everyday. The location is also very good - near old town area and great to visit by going around the lake.

I’ve chosen this place because it was close to the airport. The first thing is I assumed that because it’s close it’ll be really easy to get there after arrival, but actually taxi drivers don’t want to go there because for them is better to get more money from the trip to the city center then driving you for five min to this hotel. Then after finally arriving the staff that will meet you won’t have any hint of a smile on their face and will treat you like you’ve pissed them off only with your disturbance of their peace, the morning shift by the way was exactly the same. The room itself was ok, just as I assumed by the pictures but with the closer look you can see that lots of breakage and damaged stuff in the room

I really liked the location of this place in how it is near a lot of food, fruit, and vegetable stands. I also liked how it is near a lot of mini stores where I can go pick up things that I need. Owner is very nice and loans me things that I needed. She is very respectful to me calling me sir. Hotel maid was very friendly to be around. I like how there was a portable convection stove for me to cook things with. I like how there were silverware, chopsticks, and dishes that I can use to eat my food with. Very good deal to use the washer where it only costs 20,000 dong for the first time and free for additional uses. I liked how it was near that big Winmart grocery store. Hotel room was very clean. I liked how it had this small space where I can hang my clothes up to dry which was perfect because it was directly underneath the air conditioning unit of the room upstairs where it gives off the heat which dries it faster. Hotel always has a fresh clean set of towels available whenever I need it. Hotel always has toilet paper available whenever I need it. The only thing that I didn't like was that now and then, there are spiders, where I had to kill 2 of them. I also had to deal with a big spider on my last day. I am somebody that has a fear of spiders. I might comeback to this hotel in August, September, or beginning of next year when I comeback towards Hanoi in Vietnam and the situation fits for me.

Stayed here for a couple of nights and honestly didn’t expect much at first, but it turned out pretty nice. The room is not big, but it’s designed in a way that makes it feel cozy instead of cramped. You can tell they actually put some thought into the concept, it’s not just decoration. Cleanliness was good, especially the bed and bathroom. That’s usually the first thing I notice when I walk into a room, and this one felt fresh enough. Hot water worked well, AC cooled down the room quickly, no issues there. A couple of small things though, the walls are a bit thin so you can hear some noise outside, and if you have a lot of luggage it might feel tight. But overall, for the price, it’s definitely worth it. I’d probably stay here again if I’m back in Hanoi.