Find 4-Star Hotels in Achi

"I made a reservation for two adults and two children (ages 11 and 4), but the food and amenities were prepared for four adults. The app also listed the food as four adults, so I assumed the children would receive the adult menu. (The app doesn't allow you to select the children's menu, and even if you could, you wouldn't. However, I preferred the children's amenities.) However, upon checking in, the front desk clerk told me, ”We've accepted your reservation for four adults, so we can't make any changes at this point. If you don't believe me, please take a look at this order statement.” I was annoyed. When the children didn't eat much during the meal, the clerk remarked, ”They haven't eaten anything at all,” as if to blame me for my ordering mistake. I thought the food would be robatayaki, but that wasn't the case. The worst part was when, upon checkout, they went to the trouble of changing the bill to ”two adults and two children,” which sounded like an insult, even though the children's rate wasn't actually applicable. I was really annoyed, and insisted that the app listed two adults and two children, even including the children's ages, when I made the reservation, but they said, ”We haven't received any such order from the travel agency,” showing no sign of considering the customer's perspective. I think it's only natural for a hotel to check how their accommodation is presented on the app, but it was just extremely unpleasant. Afterwards, I received a call, and I'm not sure if it was an apology or not, saying that they had checked with the travel agency, but I wasn't sure what they had checked, and it seemed like they just wanted to put the blame on the travel agency. When I checked out, I told them they should have checked the app, but they said they hadn't looked at it, showing no sympathy whatsoever for the customer. They seemed to think they were always right."

"The service was very good. We arrived half an hour late, and the hotel staff warmly entertained us for dinner. The food was also good. The staff also tried their best to explain the food in English, which was very considerate. The room is small and a bit old, and the location is near the market, which is very convenient."

"We spent two nights here and everything was flawless! The service and amenities were top-notch, and every meal—from dinner to breakfast—was carefully curated and delicious. Truly one of the best luxury onsen hotels in all of Japan"

"Breakfast and dinner are very good! The food materials are fresh."

"It was a pity that the flower peaches were over, but I am very satisfied with the very nice inn. It was a pity that there was no herb hot water but there was no Junbi and there was no morning coffee. It was the best thing to be able to birdwatching with a lot of birds coming to the open-air bath in the morning ✨ Also, I would like to stay when the peaches are in bloom."