Find 4-Star Hotels in Otaru

"Pros: The price is quite reasonable, over 700 for a night with three beds. You can grab toothbrushes and toothpaste from a small table next to the front desk. There's a convenience store right next to the hotel, which is handy for buying things. Although the breakfast area is small, the breakfast itself is actually pretty good, and the restaurant staff are quite friendly. They also write little tips on a blackboard in the lobby. Cons: The room hygiene needs improvement; only a superficial cleaning was done. When we pushed the two beds together, there were quite a lot of crumbs underneath. Another issue was the front desk service. We booked four rooms with friends. We chose the 7 PM slot for dinner first, but then when the other three rooms tried to book the 7 PM slot, they were told it was full. However, when we had breakfast the next day, the restaurant was only about 40% occupied."

"This was the best hotel of our trip. From check-in to check-out, we felt the warmth and saw the smiles of the staff throughout. The included dinner was delicious and exquisite. The set breakfast was also pretty good. The hotel offers a variety of entertainment activities and facilities, so you won't get bored at all, and the environment is beautiful. The only downside is that the soundproofing isn't great; you can hear doors opening and closing from upstairs and next door."

"About a 10-minute walk from JR Otaru Station. If you're heading to Mount Tengu, there's a bus stop (pictured in image 2) just outside the hotel exit, on the way to Otaru Station, where you can catch a bus – it's very convenient. The view from the window is quite nice (pictured in image 1). It's also very easy to walk to the Otaru Canal and the seaside. Breakfast is 2600 yen per day, and it's quite a spread."

"The hotel is quite new and the rooms are a decent size. The facilities are standard and have everything you need, with no obvious issues. The location is great, right by the canal and shopping street, though a bit far from the station. There's a fantastic curry restaurant nearby, probably the best in Otaru. However, my room had intermittent noise while I was trying to sleep, which made it hard to fall asleep. That's a big minus."

"The hotel's location is superb, within walking distance to Otaru Canal and Sankaku Market. The hotel design is elegant and refined, with a vintage touch. The 5-person loft room feels spacious. The bathroom has a separate wet and dry area. The restaurant windows are adorned with charming Otaru glass elements. I really enjoyed the hotel's happy hour wine tasting, and I loved spending a relaxing time in the beautiful bar."

"We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. "

"Do NOT choose this hotel for skiing!! Unless it's half the price during the same period, I'll never pick this place again. Prioritize other hotels with shuttle buses to Otaru Station. First, the location: This is Otaru-Chikko Station, two stops away from Otaru Station. The nearest convenience store is a 10-minute walk outside. Although there's a mall downstairs, its operating hours are 10:00 AM - 8:00 PM, which is the only time you can use the indoor passage. Most restaurants close around 7 PM, so it's really inconvenient to find food after skiing. Second, it's really old! The carpet in my room type was dirty, the bed was rock hard, and the pillow felt like a worn-out cotton pillow – small and flat. The worst part is that after sleeping, my head developed small bumps and became very itchy!! I don't know if it was fleas, but it made me scratch my head for the next few days. The hygiene is truly concerning. This hotel has no coin-operated washing machines or laundry rooms, only individual dry cleaning, which is very expensive. This is super inconvenient for skiers staying for an extended period. frankly, the only good thing about this hotel is the room size; everything else is a huge letdown."

"The hotel is conveniently located near Otaru Canal, just a 10-minute walk from Otaru Station. The facilities are new and the room isn't small. However, I was a bit disappointed that bottled water wasn't provided. Is Hoshino Resorts really that stingy?"

"Very convenient location if you are into skii/snowboarding. It’s quite centralized to majority of the slopes and only 30mins drive to Otaru town. Only downside there is no food nearby by the hotel itself has 2 restaurant. The Japanese one was superb, good food with reasonable price, sadly only open few days a week."

"Conveniently located within a 10-minute walk to Otaru Station and the canal. There's also a direct bus to Mount Tengu right outside the hotel. The hotel has a bit of a vintage feel, and the rooms are quite old-fashioned in style. The window view from the top floor restaurant is truly beautiful. The 11th floor offers a Western-style breakfast, while the 3rd floor has Japanese set meals, so you can choose what you prefer. There's also a large public bath on the 3rd floor for soaking."