Find 4-Star Hotels in Malacca

"Great location and clean rooms with excellent service. The immediate surroundings were a bit chaotic, and having to go to the front desk every time to validate parking was a minor inconvenience, but everything else was perfect!"

"The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left."

"We just returned from a night stay at Rosa. The location although is not too perfect for a family with toddler, it is only a 10 to 15-minute walk from Jonker Night Market and river cruise. We ordered e-hailing but the road where this hotel is located is very busy especially during public holiday thus we have to wait for 20-30 minutes to get our 6 seater ride. The staff, especially the doorman and guys at the front desk, were incredibly welcoming. Our room was immaculate and the bed was very comfortable. The breakfast buffet was delicious with many local options. However, the egg station was busy this time around with the trainee cook not sure how to use the stove and a group of over-friendly makciks and tauke-soh keep commenting and asking the trainee about their order. All in all, our stay is ok. However, we will definitely be back prepared!”"

"Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again."

"Great service and comfortable rooms, but with a few hiccups. The staff at reception were lovely. However, staying on the 32nd floor meant long waits for the lift during busy times. Also, the bathroom glass is quite see-through—not ideal if you're sharing the room with a friend. Overall, it was a good experience, but keep these points in mind."

"The room was a bit old-fashioned. The window was small and the bathroom sink was tiny, though the shower was decent. Breakfast was just okay and required walking to a separate building. It was also very crowded, with many tour groups. There's no sidewalk directly outside the hotel, so you need to be careful when walking out. It's not close to the main attractions, so if you're not big on walking, you might want to think twice before booking."

"1st day check-in experience:- Very bad. The check-in was smooth. Once we step out of the lift on 22nd level. The whole corridor is humid and stuffy. No aircon at all. After that, we tap in to our room. The whole room was humid and stuffy. Need to use those remote control to turn on the aircon (their aircon is those small ones installed for home type - one for e living area and one for the bedroom). After 20-30 mins, thought the room will slowly cool down.... no... We all started to sweat in the room as the aircon is unable to cool the entire room at all. There were 2 single beds in e living area and a queen size bed in the bedroom (Website states King size and 2 single beds). We went to the reception to complain. Cos the small aircon is too weak for the big area. Even the small room can't cool down. Ask to change to a connecting room. They offered to change to a deluxe room (2 super single) + Suite (1 king size + living area). That is the only option. We accepted and top up RM700. Reception claim they will ask the technician to check on the aircon at the corridor... End up no actions done again.... We realized when the lift door opens on certain floors when guests comes in, the corridors are all humid and stuffy! We were given the rooms on level 15, yap.... all corridors are stuffy without aircon. Even the reception area is cooler. The only plus point is e attitude of the staff here. The connecting room was way better with stronger aircon. Had a good rest for e 2 nights. Very mixed feeling for this hotel as the location is good with eateries and massage places around. Pool looks good. Very dated looking hotel with basic amenities. Slow response from housekeeping was slow, we requested for an additional pillow that never comes. Will not be going back again."

"Stayed here with my wife for 2 nights—overall a comfortable and value-for-money stay. Spacious, modern room with a nice semi-partition layout that gives a studio feel. Bed was comfortable and the room was clean. Basic amenities were neatly packed, and the kitchenette is a useful addition. Location is slightly away from Jonker Street but still just a short drive, which helps avoid the crowd. Service was smooth and efficient throughout. Good balance of space, comfort, and affordability. Solid choice for a short getaway. Rating:★★★★☆"

"Cannot expect much as the room design a bit old. Especially the bathroom. But still okay. The iron board is there but cant find the iron. For the breakfast, waiting to get an omelte is too long plus the staff who do it not pratice good hygine."

"It’s a spontaneous trip that we booked the room before we check google reviews. Yet we are aware of the different way of check in. Apparently it’s under awanjiwa management of the *air-bnb* style of room which is the same hotel as The pines. First, If there is choice i may direct book frm the pines , we tried once under the shore & the swiss garden same thing yet also unforgettable trip 😅 I would say hotel charge the prices will assure give the best services maybe . We consider lucky that awanjiwa person in charge is nice and responsible. We got some hicups on the check in and got settle to change another room as u can see frm photos the disaster of the first room we got i told the PIC only the bed and the sink is clean others is all dusty 😵💫 We got changed to another better condition rooms also with some stain on the table n cupboard so i had to clean myself before place anything in. Its not that bad tho, but i would say im not an airbnb guest . 😅 and its feel really weird when u stay in hotel but its like so weird u cant park in the same unit and u just dont feel u are away for a trip as the place u check in like ur neighbor home kind of feel ."