Posted on Jun 22, 2026
Anonymous User
My experience at this hotel was a mixed bag.
**The Good:** The location is excellent, making it very convenient to get around. The front desk staff was also very friendly. They upgraded me to a higher room type at a great price during check-in, and the high-floor ocean view room was fantastic, even offering a view of Mount Rainier. The room amenities were also perfectly fine, and the room size was adequate.
**The Bad:** The housekeeping service felt like an invasion of privacy. I had hung the 'Do Not Disturb' sign before leaving, but they still entered to clean the room. I hadn't put my valuables, including cash and jewelry, in the safe that day (a lesson learned for next time), and my personal belongings were also left out. I was very upset when I discovered my room had been entered. There are no cameras on the hotel's guest floors, not even by the elevators, to prove whether or not I had the 'Do Not Disturb' sign up. However, after I complained to the hotel, the housekeeping staff actually lied, claiming they had asked me in person before I left if I wanted the room cleaned and only proceeded after getting an affirmative response. Lying takes this to a whole new level of problematic.
**Overall:** The Ctrip hotel butler service was good and a definite plus. However, the hotel's housekeeping service was truly disappointing. From now on, I'll definitely be more vigilant about protecting my belongings when traveling.
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Price per night from:PLN 853
Posted on Mar 6, 2026
Guest User
I had a fantastic 2-night stay at this new hotel. The location is incredibly convenient, especially for anyone arriving from the airport via the Green Line Westlake. It’s a direct shot from the airport, and then just a 14-minute walk from the station (which also connects to the mono rail to space needle.
I loved the cozy lobby; it’s a great spot to just hang out or relax for a bit. A huge plus for me was the surrounding area. On my way to check in, I was able to grab Shake Shack for dinner, which was perfect. And for bubble tea lovers, there’s a boba shop, Hey Tea ,right next door! Whole Foods is also just a short walk away, making it easy to pick up anything you need.
The check-in and check-out process was super quick and smooth. I had a great rest over my two nights and would highly recommend this spot to anyone looking for a comfortable and well-located place to stay.
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Price per night from:PLN 648
Posted on May 13, 2024
TineChan
The hotel's front desk service is very good, the room is clean, and free bath salts are delivered to the room. When checking in, the front desk will give 2 bottles of water and a welcome drink. Guests will be provided with a free glass of red wine from 5 to 7 o'clock, and free delivery to nearby attractions. The location of the hotel is very convenient, there are bus stops and supermarkets within 100 meters.
The room we stayed in this time also happened to have a little view of the Needle. Recommended for those traveling to Seattle to consider staying here.
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Price per night from:PLN 1,149
Posted on Dec 31, 2025
Guest User
Had a really great experience here at CitizenM. The place was unique, chique, and modern. With all the extra tools they provide like their mobile room controller you can personalize the room to your liking.
The lobby is very interactive with accessible board games, lounge area and bar.
Highly recommended!
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Price per night from:PLN 700
Posted on Oct 14, 2024
cauliflower
I visited with my family. The lobby desk staff was so friendly and I felt good. I also had breakfast at the restaurant below because I used my destination fee points. They were friendly and the food was good. The location was relatively safer than the market area, so I liked it.
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Price per night from:PLN 853
Posted on Dec 14, 2025|King Room with Luxury Bathroom
Guest User
A decent value-for-money option in downtown Seattle. The breakfast selection is limited, but it's enough to fill you up – just don't compare it to hotels back home. The room was quiet, clean, and well-maintained, and the facilities were perfectly fine.
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Price per night from:PLN 613
Posted on Apr 27, 2026
Anonymous User
It took us quite a while to finally get into our room due to issues with the key cards not working. Had to make two trips from the 20th floor down to the front desk only to find out the problem was a low battery in the door lock. Once inside, we noticed the room wasn’t properly set up for four guests, as there weren’t enough towels provided.
The bathroom design was also inconvenient. There are two sliding doors neither had locks, which makes privacy difficult. The air conditioning blew directly toward your face while lying on the bed, and the vents were too high to adjust. In addition, electric kettle, bathrobes, and slippers were not provided.
On a positive note, the breakfast buffet was excellent. It offered a wide variety of choices, and the service was outstanding, making it a highlight of our stay.
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Price per night from:PLN 919
Posted on Apr 9, 2023
Quentin Fernandez
Down the hill from downtown Seattle so expect a walk/uber in to the city if you’re going that way. Also no fan in bathroom which kind of sucked and the TV wasn’t working. Otherwise, next to the water which was really nice. ALSO $100 a night deposit for up to $500 for 5 nights+ so be aware.
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Price per night from:PLN 1,120
Posted on Sep 20, 2025
Guest User
They upgraded our room upon arrival! The staff were very friendly and courteous. We had a beautiful view room overlooking the city on the 14th floor. The pullout couch bed is really only suitable for one child. Our oldest daughter took the couch bed and said it was very uncomfortable so we had everyone in the extra large king sized bed. The king size bed was very comfortable, and the mattress was soft. The room was relatively clean, although a little dusty. Probably because of the location and the age of the hotel. The room was fully stocked with water and snacks. The bathroom was extremely clean! Breakfast was not included, so we had a five minute walk to Starbucks. The concierge accommodated us with a $15 shuttle ride to the cruise ship dock. The shuttle service was excellent and they took care of all of our bags.
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Price per night from:PLN 851
Posted on May 22, 2026
Guest UserThe good: The house is really clean and lovely. We have all we needed to cook at home, and the rooms were nice and spacious.
The Bad: The location leaves a lot to be desired, lots of people fighting and threatening outside. Several nights we've had to endure listeng to screaming and someone being harassed. It's terrifying for my kids who may be technically adults but still on the younger side.
The Ugly: We've had a little incident where my partner, who's not technologically knowledgeable accidentally purchased a movie through the owner's account. The owner went through the roof calling names and accusing without asking what happened first. Reading other reviews in airbnb we can see this is not the first incident with him not being the nicest. There are ways to communicate without going from zero to sixty. We paid a few thousand dollars for this stay, another 5 bucks is not something we're looking to swindle.
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Price per night from:PLN 884