Posted on Nov 27, 2020
YUAN
The service is simply not too disgusting! I went to check in, and I had to charge a deposit of $100. I didn’t pay much attention. When I swiped the card, I found that they had swiped nearly $500. I asked if my room had been prepaid. Will retreat tomorrow! It doesn't matter so much, I just said very harshly, isn't this your problem? She said, yes yes, I'll give you a drink coupon! It's really funny. I don't want to say, she probably fooled it. Then there is no drinking water in the room. When I checked in, I didn't tell us to take the pot to the elevator. We thought that there was no water, so we took the drink voucher and went to the bar below to get a drink, but when we heard that you wanted to use the drink voucher, we said we were closed. We said that there was no water in the room, so we told us to fetch water by ourselves! What’s even more irritating is the breakfast, we ordered breakfast included, because it is a single breakfast, so a person can only order one drink and one breakfast! I added a few hundred yuan more, just two stuttering! If you want something else, you have to add money! An internet celebrity hotel is an internet celebrity hotel, and it's useless except to take photos of them! Really believe in evil and live here! The breakfast buffet at W is delicious!
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Price per night from:US$298
Posted on Apr 30, 2026
Xiaodangqie
The night view is absolutely stunning, you can see the entire Brisbane city skyline. The hotel itself doesn't offer Chinese-speaking staff, so if you don't have a basic grasp of English, I wouldn't recommend staying here. Since I was on a red-eye flight, don't even bother hoping for an early check-in.
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Price per night from:US$266
Posted on Jun 15, 2026
Guest User
A beautiful heritage hotel in a nice location. Close enough to wander into the City but far enough away to have a more peaceful and intimate vibe. Lovely interiors. Our bedroom I felt was a little bland. Could benefit from a bit more styling and comfort, to keep up with the quirkiness of the hotel
I have rated less due to the TV not working. We didn't realise this until late, when we were tucked up in bed, and decided it wasn't an issue not to be able to watch it. However, it wouldn't power down, and the screen glowed a dull blue all night, resulting in not the best of sleeps!
The receptionist at check out pointed out that we should have informed them at the time, but showed no sympathy and didn't apologise at all. She actually didn't come across as very friendly at all, which was disappointing, as the rest of the staff seemed to be very friendly and approachable
A shame really, as this did slightly spoil our stay, and I wouldn't be so keen to stay there again unfortunately
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Price per night from:US$118
Posted on Aug 18, 2026|Superior King Room
Guest User
Everything is fine for us while we stayed there,except got hot at night,couldn't adjust it properly during the night,didn't bother to ask the staff help us.We still like there,very convenient to walk from Central station.All the staff were very very helpful,happy and looked after my son when He needs help.Thank you !
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Price per night from:US$150
Posted on Aug 3, 2026|Classic King Room
Anonymous UserExcellent location, super convenient for dining and shopping. The hotel is a bit old but still quite clean, especially the bedding. I stayed for many days. If you need a change of bedding, you have to tell the housekeeping staff directly or leave a note. Otherwise, they'll likely just re-make the bed without changing the sheets. Milk is free; if you don't receive it, the most reliable way is to tell the housekeeping staff or leave a note. Also, every morning from 7:30 to around 8:00 AM, the lobby offers a free plate of bread and fruit, which is a nice touch for early risers. Overall, it's very good, and I'd likely stay here again.
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Price per night from:US$166
Posted on Jun 22, 2026|Westin King Room
Guest UserThe hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.
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Price per night from:US$202
Posted on Jul 7, 2026|Story Bridge View King Room
VVVVvvvvvvmThe Story Bridge is visible from the window, and the view is absolutely beautiful. Although a part of the Story Bridge view is obstructed, it's still worth choosing. The breakfast selection is rich and the taste is excellent.
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Price per night from:US$174
Posted on Mar 31, 2026
Guest User
I recently stayed at Pullman Hotel and unfortunately, the experience was disappointing.
For the price point, the quality felt far below expectations. The rooms are clearly outdated — the shower and overall bathroom setup feel old and in need of renovation. The bedding was also poor quality and uncomfortable, which is not what you expect from a hotel in this category.
Service was another major letdown. Out of roughly 10 interactions entering and leaving the hotel, only once did a staff member make eye contact or acknowledge me. There was a clear lack of warmth, attentiveness, and basic hospitality.
The restaurants were particularly frustrating — inflexible service and a general lack of customer care made dining an unpleasant experience.
Overall, it feels like you’re paying premium prices for a product that simply doesn’t deliver. Significant improvements are needed in both service and facilities to justify the cost.
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Price per night from:US$145
Posted on Aug 17, 2025
Guest User
Great place close to everything. The service was amazing from the second we stopped the car the staff could not have been more helpful and welcoming. The room was so nice and inviting with a fantastic playlist playing when we opened our door. Highly recommend this hotel , if ever we head that way again it will be the place to stay.
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Price per night from:US$139
Posted on Jan 16, 2025
Konnor
Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent
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Price per night from:US$116