Find 5-Star Hotels in Dalian

"As a chain international hotel apartment, this place is top-notch in China, from its hardware and facilities to its software amenities and service. First, the location is unbeatable, right above Capitaland Mall, making shopping and dining incredibly convenient. Second, the room setup is excellent, with a washing machine, microwave, induction hob, and a full set of tableware, all from well-known brands. There are even robots delivering items throughout the building. I must also commend the cleaning staff; they are observant and proactively restock supplies. Of course, there are minor drawbacks, like the room being a bit small, and the deluxe studio not having a larger dining table, only one chair, etc., but these are minor issues that don't detract from the overall experience. I'm giving it a perfect score not because it's absolutely flawless, but because it delivers everything a hotel apartment can offer. I wish every city had a Fraser Place."

"1. The service attitude was excellent across the board, from the front desk and housekeeping to the gym and pool staff. Everyone was incredibly welcoming and handled issues with professionalism. 2. The rooms are quite new, and the bedding was impeccably clean. Daily housekeeping was very efficient; the turndown service was usually done by the time we returned from dinner, allowing us to just settle in for the night. 3. The breakfast selection and quality were consistently good, in line with what you'd expect from a Four Seasons property. Even when a large group checked in during our stay, the service remained seamless. The beef patties were particularly delicious! 😋 4. There were a couple of minor drawbacks, though. The showerhead next to the bathtub in our room was broken and constantly leaking. However, overall, these small issues didn't detract from a wonderful stay. This is definitely a highly recommended place to stay in Dalian."

"Our first night in Dalian was at the Intercontinental, and it truly gave my family and me an unparalleled stay. The front desk, considering we had a child with us, upgraded us to a family room and breakfast, and even gave us a welcome gift. They thoughtfully arranged for the extra bed to be made up for our little one in advance. The room's amenities were excellent, maintaining Intercontinental's consistently high standards. The breakfast offered a wide variety, including local specialties like sea cucumber congee and Northeastern dishes, all of which were delicious. The staff were numerous, very enthusiastic, and incredibly efficient at clearing plates. From our room window, we could see several historic buildings in Zhongshan Square, indicating a prime location. All in all, I give it a 100% recommendation and will definitely stay here again on my next visit."

"I've stayed at all the five-star hotels in Dalian – the Shangri-La, Grand Hyatt, Castle, Conrad, Hilton, and New World, from Donggang to Renmin Road and Xinghai. Years ago, I had a few meals and afternoon tea at the Kempinski, and my impression was quite good. This time, I was back in China for a business trip near the hotel. Even though the hotel had changed its name, I booked three nights and four days, drawn by fond memories and the convenience, as I had never actually stayed there before. The result was a huge disappointment! This is definitely a hotel I would never choose again. Let's start from arrival. Coming from the airport by taxi, I had one large suitcase and three carry-on bags. There were no staff at the entrance. Just as I was struggling, a male staff member saw the taxi and came out to help with my luggage. During check-in, the front desk staff said they had upgraded my room and very enthusiastically offered to take me to the room. In the process, they asked for my WeChat, saying it would be convenient for service. After I gave it to them, they just turned around and left, not escorting me to my room. This felt very insincere! They completely disregarded how tiring it is for a customer who has just traveled. So I dragged all my luggage by myself to the room, which turned out to be a corner room next to a dilapidated fire exit. Upon entering, my first impression was that the hotel's blackout curtains were fully closed, and the colors were very dark, making the whole room feel incredibly oppressive. I then requested a room change. Later, a young female staff member came to the room to bring a new key card, helped me view the new room, and assisted with moving my luggage. Her service was excellent! I'd like to thank that young lady. Now, about breakfast. I only went once out of three days and didn't bother going again. The food was unappetizing, and the hygiene was poor. Uncleaned dishes were left in plain sight after guests finished eating. Waiters constantly made screeching noises dragging chairs. Two waiters were chatting, and even after I signaled them, they didn't respond. And the attitude of the chefs making noodles at the Chinese food station – they were joking and laughing, and customers had to ask multiple times before getting a reply. The entire restaurant staff lacked a sense of service. I considered changing hotels in the middle of my stay, but I was too lazy to bother. I finally endured until checkout day. The front desk then asked for a good review, without asking about my real feelings at all. The entire check-in and stay experience was awful. I honestly can't give a positive review against my conscience."

"I was a bit apprehensive before entering the room, mainly because of the negative reviews I'd seen before booking, which made me quite hesitant. Plus, it was the last day in Davos, and with people checking out continuously, I wondered if the hotel could clean the room in time – a real test of their service. However, the moment I opened the door, I was pleased. It was much better than I expected, and the night view from the window was quite nice. After looking around, it met my expectations for a family room. Most importantly, the kids liked it, with a carpet flight chess game, three TVs, and two bathrooms – essential for families traveling with children. While the room facilities had an older style overall, I didn't find them as bad as the negative reviews suggested. Of course, after putting down our luggage, I did notice some flaws, like fruit pits and bookbinding fragments that hadn't been cleaned up promptly. More issues cropped up during our stay. Although the lobby manager repeatedly apologized for the shortcomings before we checked out and even gave us a small gift, hoping we wouldn't write a review, my child expressed a wish to stay here again on our way home. That's why I'm writing all this. I hope the hotel can demonstrate the professionalism expected of a Shangri-La and make further improvements. After all, the problems we encountered shouldn't be excused by regional differences between north and south. Service has no regional boundaries; it's all about the experience. On a positive note, the hotel's QR code room service is commendable, and the cleaning staff's attitude was excellent. The pool is great for kids to play in and adults to relax; just remember to wear slippers as the room slippers aren't waterproof. The hotel's location is also good. Strolling towards Zhongshan at night with the sea breeze is a pleasant experience. It's about a 20-minute taxi ride to city attractions like Venice Water City and Central Plaza. Perhaps it was luck, but I even got a BMW, Denza, and Tesla as taxis – quite fortunate given the fast-paced Dalian ride-hailing drivers. So, overall, my few days here were good, which is why I gave the environment a high rating."

"This is Dalian's top five-star hotel, boasting breathtaking views of the cross-sea bridge. It features luxurious European-style decor and offers first-class service. The day before my arrival, a lovely staff member named Sunny proactively reached out to me. After adding her on WeChat, she provided a detailed overview of the hotel's facilities and services. On the day of check-in, she confirmed my arrival time and arranged my room in advance. After I checked in, she was incredibly attentive, checking in on me and promptly responding to any questions or needs I had."

"The hotel facilities are a bit old. However, the location is great for beach access, especially with kids. We walked to Xinghai Park for tide pooling in just three minutes. I'd also like to thank Auntie Yao from housekeeping. She was very thoughtful, proactively asking if we needed extra amenities for our child, and kept our room spotless every day."

"The guest rooms at Xita Hotel have a rather heavy design style, and the renovation quality is quite poor. However, the overall service is excellent. After checking in, my child suddenly wanted some fruit. I casually asked a staff member, and even though the hotel doesn't usually provide complimentary fruit, two lovely staff members brought three fruits (a banana, an orange, and an apple) for my child. While not particularly fancy, it truly warmed my heart. I believe these fruits were probably their personal snacks. They even brought a rocking horse for my child to play with. One of the staff members was named Liu Lili – I apologize for forgetting the other lady's name. I'm incredibly grateful for their kindness and enthusiasm! Given the room rate is around a thousand yuan, I'd suggest the hotel should definitely offer complimentary fruit and small snacks. The cost is negligible, but it would make guests feel even more appreciated, otherwise, you might lose business to other hotels! Also, the hotel breakfast was very ordinary, which was disappointing."

"Traveling through Northeast China with my father, Dalian was our first stop. Overall, Grand Hyatt was our top choice, primarily due to its excellent location and stunning views. We happened to be there during the Davos conference, which certainly tested the hotel's service, but within the Northeast hotel system, the Grand Hyatt handled it well. Firstly, Crystal (the front desk staff) had a pre-arrival touch and was consistently attentive to our stay experience. The ladies at the front desk who handled our check-in and check-out were both professional and friendly (apologies for not remembering their names). I visited the executive lounge on our first day for an iced Americano, and the service was impeccable. Even with such a huge crowd, breakfast was very well-organized. All in all, it was a pleasant trip."

"I saw reviews mentioning it was an older hotel before I went, so I was a bit worried about outdated facilities. However, after checking in, I found it to be quite good! While some furniture and wallpaper definitely show their age, I think it's acceptable. You can tell from the pictures that the hotel has a good aesthetic, and they've clearly put in time and effort to maintain it well. The front desk service during check-in was just right – very friendly but not overly enthusiastic. I got an upgraded room thanks to my Trip.com benefits, and they even reminded me that I could get discount coupons at the Japanese restaurant on the third floor. The hotel's swimming pool is very well-maintained! The water quality is excellent. Probably because the shallowest part is 1.7 meters deep, everyone there is actually serious about swimming! It's fantastic!!! Big thumbs up! The only slight disappointment was that there are quite a few foreign guests at the hotel. Despite clear signs in both Chinese and English, with large notices on the door to the hot spring area stating no electronic devices are allowed, I still encountered a foreigner doing exactly that. I immediately spoke up. From her reaction, it didn't seem like she was unaware. I hope the hotel can strengthen its management; these rules shouldn't only apply to obedient local guests, otherwise, it's really quite unsafe. Perhaps they could add an extra reminder during check-in and when getting keys for the changing room. They shouldn't avoid saying anything due to language barriers or fear of trouble (after all, every time I went to get the changing room key, I was reminded of the closing time)."