Find 5-Star Hotels in Macau

"1. The hotel offers free parking. I arrived around 3 PM and was able to check in immediately. The staff was efficient, but a 1000 MOP deposit was required, which could be paid via Alipay. The hotel also provides USB charging cables, which was a thoughtful touch. 2. The toiletries smelled pleasant. I enjoyed a soak in the hot tub on the terrace in the evening; it offered excellent privacy. There was even a thermometer nearby to monitor the water temperature, making it much more enjoyable than a public pool. 3. There's a large shopping mall downstairs, which was perfect since the weather wasn't great during my stay. I didn't have to go far for entertainment or shopping. Breakfast was at the Swan Lake restaurant, which had delicious food and a great ambiance for photos. I definitely made the right choice."

"This is an older hotel. Although it was renovated in 2018, some rooms were still undergoing renovations during my stay, and the facilities genuinely show their age. I was given a room on the 19th floor, despite specifically requesting the 31st floor when booking. At check-in, the hotel lobby informed me that the higher floors were under renovation, which was not communicated to me at the time of booking and felt a bit inappropriate. On a positive note, the housekeeping staff's service-mindedness was excellent and deserves a special mention."

"A good hotel at an affordable price with a very good location. The center of old Macau is very convenient to walk. I would like to mention the excellent cuisine, the breakfasts and dinners are good enough. The disadvantages are: the hotel is very worn out, in our room there was a slight smell from the sewage, also water leaked from the shower hose, which made the water pressure poorly regulated, the hinges of the doors in the closet creaked more than your grandmother. And of course the lack of bottled drinking water- as many people note. The service was out of a surprise, as we noticed that a child was having a birthday, and as a nice bonus, we were given two apples and an orange. I'm sure you would have received more treats in a school cafeteria. Overall, it was a decent stay if not compared to other 5stars hotels."

"Overall, the Grand Lisboa Palace Macau offers a great experience. The rooms are spacious and brand new, with elegant New Chinese-style decor. The garden is also a beautiful spot for photos. The butler service is attentive and responsive, and the breakfast offers a wide variety of choices. Its location is a bit off the beaten path, so transportation primarily relies on the shuttle bus. Check-in can be a bit slow during peak hours. However, it offers good value for money and is highly recommended for a vacation stay."

"Genuinely, I stayed at quite a number of hotels in Macau but this one was my favorite 🤩, the location is perfect, taxis pass by almost every 10 mins, they have a free shuttle bus, the pool area is beautiful, the gym is 24/7, the rooms are clean and beautiful, the service was good but only for some staff members, some staff members seemed a bit arrogant, I remember I called in to ask for some medicine, I know the hotel doesn’t have medicine but little help would have mattered such as helping the guest purchase and I can Pay for the extra help but the only thing they told me was to go to the pharmacy and I didn’t have strength to even walk, I felt like I was going to faint and I didn’t know anyone within Macau, it was only one of the staff members, that over heard my conversation with the other staff and offered me some medicine and even gave me water and kept checking up on me, I really appreciated that so much because I don’t know how I would have left the place without his help, I wish i remembered his name but the medicine was from Philippines so I assume he is from the Philippines. Away from that I remember Charles too, who also had good customer service, overall the hotel is good but other staff members need to pay more attention to service."

"Two tickets to Studio City Water Park: No queues at all! The experience was fantastic, with lots of indoor and outdoor attractions. The water coaster offered a great sense of weightlessness, and the big wave ride was also a lot of fun. The water was exceptionally clean and indeed kept at a constant 30 degrees Celsius, making it perfect for summer splashing. Cleanliness: The place was spotless, with sparkling clean windows. The room wasn't huge but had everything you needed: a desk, coffee table, and bedside tables – small but perfectly formed. There's a food court right downstairs, which is super convenient for eating and drinking."

"The facilities here are incredibly comprehensive, and the concierge service is top-notch. From the moment we stepped out of the car, everyone was so welcoming and guided us every step of the way. They even have a fun check-in game, though our time was a bit too short to complete all the tasks – we'll definitely have to come back for that! The hygiene was impeccable, and the ambiance can only be described as opulent and very British. We ordered breakfast in the hotel, and the service was outstanding; the service fee was absolutely worth it. The breakfast portions were huge; my child and I couldn't even finish it all. The family room was incredibly comfortable, and my child was thrilled with the complimentary small toys. I spent ages choosing a hotel and saw a lot of negative reviews, but after actually staying here, I honestly have no idea where those bad reviews came from. Shopping is super convenient, and there's a free hotel shuttle to other places. They even thoughtfully tell you the shuttle times. The lady who checked us in was exceptionally beautiful and gentle. After we finished the check-in process, she even walked us to the elevator, afraid we might get lost, and introduced us to all the hotel's offerings: where to eat, where to shop, and where to catch the bus for excursions, including the bus schedule. All in all, it was a truly delightful trip. Macau gave us so many surprises, and my only regret is not staying longer. Next time, I'll definitely allocate more time to Macau. It's so clean everywhere and perfect for quietly appreciating your surroundings and unwinding. I've already shared my itinerary with my colleagues at work, and they've decided to follow my route! The hotel environment is excellent, and the bathtub was very clean. After a quick rinse, my child played in it for two hours and had a blast. Both the children's bed and the adult bed were very comfortable, and the soft pillows were great – they even have specific ones for sleeping and for leaning against. As for power outlets, they were all standard mainland China plugs, which was great. I had even bought an adapter, but didn't need it in either Hong Kong or Macau; Hong Kong hotels provide them, but in Macau, you can plug directly in. My stay at The Parisian this time was fantastic, looking forward to the next visit! Because I had to take a ferry back to Shenzhen and wasn't sure how to get there on my first visit, I called the front desk. They transferred me to the concierge, and everyone was incredibly enthusiastic and detailed, better than many apps. All my questions were answered. I called the front desk several times, and they were always so detailed and resolved all my issues. Loved it! Thank you!"

"Overall, if you're not planning an itinerary with Casiono, Artyzen Grand Lapa Macau is a highly cost-effective hotel, making it a top choice for family travelers. 1. Location and Transportation: Located on the southeast side of the Macau Peninsula, it's a 5-minute ride on the Sands shuttle bus from the Outer Harbour Ferry Terminal (where ferries from Hong Kong dock). It's a 25-minute drive from the airport. Neither Artyzen nor Sands offer airport shuttles, only public buses. You'll need to walk about 10 minutes to reach the bus stop, and it costs 6 MOP per person. The hotel is surrounded by numerous museums and restaurants, which is incredibly convenient; I won't list them all. 2. Hotel Amenities and Service: The soft services are excellent. From the doorman to the front desk and the floor attendants, everyone is very enthusiastic, and communication in Chinese is generally seamless. The hardware is of an old-school five-star standard. The swimming pool is fantastic. The rooms are a bit dated but clean and tidy."

"The hotel's facilities, cleanliness, and views are all top-notch, but the service really leaves something to be desired. It says check-in is at 3 PM, but we registered at around 11 AM and didn't get our room until past 5 PM. Then, when we asked if we could have a late check-out to make up for some of the lost time, the front desk guy reluctantly said we could only stay until 12 PM. This is the only thing I wasn't happy with; everything else was great. I'm just being objective, not exaggerating or being unfair. Hope this helps future guests."

"I was so pleasantly surprised by this hotel in Macau! Everyone was incredibly polite, and the service was so thoughtful. They offered welcome fruits, and the butler even hand-wrote a greeting card every day, preparing a little surprise each evening. I also participated in the hotel's champagne popping ceremony, and breakfast was good too. What really stood out was how the staff remembered my name and greeted me proactively every day. All in all, I'll definitely choose this hotel again next time I'm in Macau!"