Find 5-Star Hotels in Paris

"Very satisfied. I thought it was a little expensive, but it was worth it. My daughter and I were traveling together, and we never felt unsafe during our stay. During the day, there was always a staff member near the door, and you couldn't get on the elevator without a card. At night, the automatic doors wouldn't open without a card. We stayed in a DELUXE DOUBLE room, and there was plenty of space to spread out our luggage, and even when we ate in the room, it didn't feel cramped, so we thought it was comfortable. The room was clean, and the shower/sink and toilet were separate. The shower door was not half glass, as is common in France, but the whole door closed lol. I felt a little more luxurious when the toilet paper that was almost gone was replaced with new paper after cleaning. Most of all, the staff's appearance and service were first-class. Is it because I only stay in cheap hotels in Japan? There was no language stress as I didn't have to ask questions about baggage storage, check-in (you do this while sitting in the lobby next to the hotel, and they offer coffee or cocoa), baggage storage, etc. The hotel is located a little way off the main road, but it's on a busy road. Given the location, I think it's safe. The Champs-Élysées is like Omotesando, and the area around the Opera is like Ginza. It takes about 5 minutes to get there after getting off the Roissybus. Of course, the staff will arrange a taxi to the airport, so the location doesn't matter in that respect."

"The hotel was very comfortable. I chose this hotel because of its location, size, cleanliness, and classic interior. First of all, the location was quiet, even though it was close to Avenue Montaigne. Of course, it was clean. The interior was wonderful, and as an interior lover like me, I learned a lot about the use of fabrics. The bedding was so comfortable that I bought the same pillow and comforter at a department store in Paris before returning home. The staff were all cheerful and kind, and I never had a bad experience. When I was leaving, my bag with my bedding in it broke, so the staff worked hard to reinforce it with duct tape. I'm very grateful! I think that the impression of a trip is determined by the hotel, the food, and the people you meet. I highly recommend this hotel."

"Let's start with the positives: The overall facilities are top-notch for most hotels in Paris, with an elegant French style and excellent soundproofing. The common areas, though not expansive, are charming and tastefully designed. Cleanliness, however, would only rate a 4 out of 5. Some details were overlooked, such as hair left on the sofa, and the welcome champagne glasses from the first day were left uncollected for four days. The bedding was high-quality, bath products were Guerlain (though I personally found them too fragrant), slippers were soft, and the mini-bar was complimentary. Now for the downsides: The Junior Suite we booked differed from the images on the booking platform. There was no three-seater sofa, only an ottoman at the foot of the bed, nor was there a window in the bathroom. The 'suite' aspect merely consisted of a soundproof door separating the bathroom from the main room. Our particular room faced the street, and Parisian mornings are quite noisy with garbage collection. Upon check-in, we had specifically requested a quiet, courtyard-facing room. After some discussion, they offered to move us on our last day, but as packing would be a hassle and we had plans for that day, we decided not to bother with the move. Those initial champagne flutes remained on the desk for three days without being collected – seriously, is that a question of basic hotel service or just a complete lack of attention? The placement of the bathroom magnifying mirror was incredibly tricky; it would topple over onto the tap with just a slight touch, and there was nowhere else to put it. When it fell, it shattered into two pieces. We left a specific note asking for it to be cleared away and also informed the front desk directly. The result? The mirror was removed, but two shards of broken glass were left behind, which was absolutely appalling. Imagine if we had a child with us... is this incompetence again? The hotel hosts a significant number of Chinese and Asian guests, and an elderly Asian gentleman was part of the restaurant service staff. While numerous 4-star hotels in the vicinity average between €200-€300, this establishment, a 5-star property, offers relatively good value, operating more like a high-end boutique hotel. Naturally, illustrious neighbors like The Ritz and Rosewood are far more imposing and luxurious, but their prices are commensurately higher."

"Second time staying at the property and been extremely happy with the experience both times. The hotel has great amenities and breakfast. The staff and their service are amazing, they somehow think of all the little details which make your stay even more special."

"it was rather pleasant to stay in the hotel, the overall hotel environment is clean. However, there are some miscommunication with the taxi pickups that affected our trip to the airport which is unusal with a 5 star hotel. I strongly suggest to double confirm the hotel taxi prices before getting on the taxi."

"The location is very convenient, 3 minutes walk to the Louvre, the surrounding area is very safe and there are many restaurants. The room environment and hygiene are at the level of five-stars. We have a lot of things and they are messy, and the room service is attentive to help us sort them out. The street view outside the window is as shown in the picture. In the evening, you can hear the music playing in the Tuileries Garden when you open the balcony door, which is very romantic. Our room faces the street but it is still quite quiet at bedtime. The overall service of the front desk and breakfast waiters is good."

"Great location near Gare Saint Lazare with easy access to the metro. Really comfortable bed and clean and stylish room and bathroom. Friendly, helpful bi lingual staff. Would stay again."

"If you're used to five-star hotels in Asia, I wouldn't recommend this one. While the location is prime, the facilities and service don't quite meet five-star standards (though this seems to be a common issue in Europe). It's also a far cry from the Renaissance Harbour View in Hong Kong. Honestly, there's a strange, lingering smell in the hallways that made me feel a bit nauseous—I'm not sure what kind of air freshener they're using. I just wanted my business trip to be over so I could get out of there."

"Recent poor experience of services at this self-claimed 5-star hotel, Nest Hotel Paris la Défense.   We checked in close to mid night on Friday night due to delayed flight into Paris.  We bought two rooms, one suite and one deluxe room.  The deluxe room was fine but the Air Conditioning in the suite didn't work.  A front desk employee, W, only offered a fan and kept telling us that the hotel was full and there was no other room available.  After we insisted on a real solution, her colleague, A, offered to move us to a deluxe room which had a working A/C (A took the initiative to check that room before coming to us with this solution).  While we were downgraded from a suite to a deluxe room, a working A/C was a must-have during the heat wave in Paris.  So we still appreciate A's help and effort.  It was a great contrast of service attitude between W and A.     On Saturday morning, when we went to the restaurant for breakfast, the male employee who met us insisted on putting us at a table that we didn't like although the entire restaurant was wide open without many customers.  The worse part was that when we ordered sunny-side-up fried eggs, he insisted that he knew what a sunny-side-up was.  As soon as the fried eggs were served, it was clear that he didn't know. Fortunately, the female employee who brought the eggs to the table understood it.  So she went back and did a perfect sunny-side-up.  It is OK if the male employee didn't know something because nobody knows everything.  But his attitude of he-knows-everything-and-the-customers-are-dumb is the big problem. On early Saturday afternoon, I went to the front desk per A's recommendation in order to speak about the downgrade of room and compensation / refund.  There were two employees at the front desk at that time.  When I asked the female employee to speak with someone in charge, she just told me that no one was in charge until Monday.  This is absolutely against the common practice of how a 5-star hotel is managed.  In any 5-star hotel, there is always someone, manager / assistant manager / supervisor, on duty so that this person can stand in front of the customers taking responsibility and solving problems.  Her attitude was perceived that she didn't want to help us and kept pushing us to Monday so that we are no longer her problem.  And the fact that she didn't even ask us what problem we experience the night before clearly shows that she doesn't care about the customers.  Then, I had to speak with the male employee who helped to create a case and a request in the system for refund due to the downgrade of a suite.  He agreed that a refund is fully justified due to downgrade and promised that the manager will look into it on Monday.   Now here is a pattern.  We had close encounter with six employees in three different occasions at Nest Hotel Paris la Défense and half of them failed to show proper service / help attitude.  This 50% failure rate once again falls way below a 5-star hotel standard.  Plus, so far, one week has passed but we still haven't received a confirmation of refund due to the downgrade.  It is very disappointing!!!"

"I booked the most expensive room type, but the hotel gave the attic room. The bedside location was facing the bathroom door. How to communicate did not admit that the room type did not match. This made my impression of the Frenchman discounted. Trip.com Customer service is very powerful, has been helping me to fight for the rights and interests that I should have. The location of this hotel is really good. In the sixth district, it is safe and quiet. It is recommended that friends who come here book the basic room type. Opposite the hotel is a Macaron bakery in Paris. This may be relatively biased, so I didn't see the queue. We stayed here for a few days and had breakfast every day."