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"I can only say that I love and hate this hotel. I had a bad stay experience. Can you believe I spent 2,700 yuan to book a room in the basement? ! The pictures of the hotel room are seriously inconsistent with the reality. When booking, I noticed that the pictures of ordinary room types may be underground, so I specially booked a room type one level higher (the corresponding pictures on Ctrip also showed normal windows and floors), but when I arrived at the hotel, I was still arranged in the basement. The hotel manager explained that their rooms were not divided into floors, and after all the rooms upstairs were arranged that day, they arranged a room on the ground floor for us. Living underground was really unacceptable, so I had to accept the manager's recommendation and upgrade to a top-floor room for an additional 80 pounds. Environment: As shown in the picture, the view from the upgraded room is really great. The hotel is about a 20-minute walk from important attractions such as Princes Street and the Castle. The location is slightly far, but acceptable. Facilities: The room facilities are generally good. The hotel environment is very classic and well maintained. There is a parking lot at the back door, which is quite convenient. Hygiene: It may be that we changed rooms temporarily. After checking in, we found that the bathroom must have been used by someone, and there was also a used razor in the trash can. I wonder if the cleaning staff threw it away... Therefore, if you want to check in, it is recommended to determine the room type and floor in advance."

"The terrace room was a bit small, but the advantage was having a terrace where you could enjoy the sunshine. The bathroom had heating, and the shower was very comfortable. The only downside might be the smell of barbecue from the food court downstairs, but overall it was a good experience."

"Lovely hotel with a really nice vibe. Beds are so comfy. Nice showers and luxury toiletries. Great amenities with snacks, coffee machine, local filter coffee etc in room. Staff are great and very friendly. Happy hour from 5 to 6pm with free drinks in the bar. Lovely coffee from the conservatory bar. Great selection at breakfast. All the staff are what makes the hotel so good. Really positive attitudes and always friendly. Highly recommend this hotel."

"Lovely hotel, exquisite rooms. Great friendly service from all the staff. Wish there were more Virgin hotels around based on my experience here."