Find 5-Star Hotels in Krabi

"We were initially assigned a Deluxe room directly next to the restaurant's exhaust fan. With the help of Trip.com, we managed to get a room change, but the new room on the first floor had poor soundproofing from the upstairs. The hotel facilities are quite old, on par with an old 3-star hotel in China. However, many hotels in Ao Nang are like this. So, if you want to be close to Ao Nang, this place is fine; there are plenty of night markets and restaurants nearby. But if you're looking for a more relaxing vacation with better surroundings, I'd recommend looking a bit further away from Ao Nang. Personally, for an island getaway, it's worth spending a bit more to find a place with better facilities and a quieter environment – that's what truly matches the value of an island holiday."

"Banyan Tree Krabi is a true sanctuary of luxury and tranquility. The staff’s warm hospitality feels like home, while authentic Thai cuisine and a sumptuous breakfast with fresh coconut water delight every moment. The pristine beach with breathtaking island views, together with the world-class hydrotherapy spa, create an oasis of serenity and indulgence. An unforgettable escape worth returning to🏝️❤️"

"Came to Krabi for Chinese New Year and stumbled upon this hotel. Turned out to be a fantastic find! (Though the price wasn't cheap, the overall experience was great, so it was worth it). The room on the third floor was quite spacious with a separate shower and toilet. My son absolutely loved the pool right outside – he could jump in anytime without even leaving the room. The hotel's overall decor has a unique Egyptian terracotta style, which makes for some great photos. The semi-buffet breakfast was also excellent, with plenty of Chinese and Western options. Ordering by scanning a QR code reduced waiting times, which felt more comfortable than self-service. Overall, highly recommended and worth a stay!"

"Excellent breakfasts, friendly staff, comfortable room, but average soundproofing with the neighboring room – there's a connecting door. The construction is almost finished; sometimes there were minor construction works on the premises, but it didn't cause any inconvenience. The hotel consists of several buildings: the higher the building number, the further you have to walk uphill, but the better the view. An electric cart runs uphill on the premises, but we didn't use it as we were staying in the second building."

"It started with the parking space in Front of the Hotel, the Reception came to the entrance to welcome us and asked for the ID/ Passport/ Credit Card and we got some refreshment. I am a Permanent Resident and this raise sometimes questions, because it's not so common. They only asked for my Driver License instead of my ID card, I guess because there is the Name in latin letters and Non Residence would have the Passport Number instead of the ID card number. The checkin was very fast done and needed only the email and two signatures. The room have a lot of space, a romantic lightning even in the bathroom. And it's direct at the beach. All staff are super friendly. Even the internship in the Restaurant know was a good service is. And at the checkout we was asked to wait 5 min.. But it take less than 2 minutes. I work for hotels and know what is going on there and this is really impressive. Of course it will be in the high season not always possible to be that fast. The breakfast buffet was more a brunch than just breakfast. From smoked salmon to cheese, even noodles with cheese, from chok to different curries was all there, different kind of bread and pastries, of course fresh fruits, a egg station and a good selection of juice and a coffee. Not every hotel offer in the low season a buffet and even less a huge buffet like this. The location is direct on the sea and you don't see a lot of the area around, what gives 4 Stars. To go to a restaurant outside or see something nice, you need to drive. For us was this not the big issue, because we arrived anyway with the car and in 5 min. you find nice places. Also the street to the Hotel is small and some construction sides, but the people there are also all helpful. The only part where the hotel could improve a little was the fish pond next to the Restaurant, there would be a cleaning needed. What would maybe be done at the next day. We was only one night there and this was not a real issue. But the reason why only 4 of 5 points. All another part of the hotel was in a great condition and very clean. We loved it there and I am sure we will have some another stop overs there"

"The best!!! Beach house i’ve evr stay in Krabi. Everything there is so convenient. There is a tour boat for us to go to Island and enjoy the day. Also staff here is really juce and breakfast is very delicious"

"The hotel is very clean and located near the beach. Although it's quite far to walk, there is a shuttle bus for you to and fro Ao Nang Beach. Staff is also very friendly. They let us to use the spa room to shower and change up after we check out"

"We had an overall enjoyable stay at Sofitel in Krabi, with a few areas that could be improved—especially given the expectations of a five-star property. The location is a clear highlight. The beach is calm and relatively private, without the usual crowd of boats, which made for a very relaxing environment. The breakfast was excellent, with a wide variety and consistently good quality. The overall decor of the lobby and restaurants was also beautifully done, creating a pleasant and refined atmosphere for both breakfast and dinner. However, service was somewhat inconsistent. Room service could be slow at times, and on a few occasions, items like trash left outside the room were not cleared promptly. There were also communication lapses—for example, we had requested assistance to coordinate with an elephant sanctuary, but the message was not properly followed through between staff members. There were also minor maintenance issues, such as a non-functioning balcony light, which we chose not to escalate but would have expected to be addressed proactively at this level. For a family room, we expected more thoughtful child-friendly design. Simple things like a stool for children to reach the sink were missing, which made basic routines unnecessarily difficult and less safe. The pool facilities were decent but not outstanding, and cleanliness could be improved. In particular, the kiddie pool had visible debris and bugs, which made it less comfortable for young children. We also found the pool safety setup confusing and somewhat concerning. There were clear warnings stating that there are no lifeguards and that parents are responsible for supervision. However, there was consistently a staff member seated by the pool under a shaded area, appearing like a lifeguard but not actively monitoring the pool. This created a misleading impression and could give families a false sense of security. During our stay, we also witnessed a situation where a child became stuck under part of the pool obstacle structure, and assistance had to be actively requested from nearby staff. While the situation was resolved, it reinforced our concern that supervision and safety measures could be more proactive. Given the number of safety warnings posted around the pool, we were surprised that no trained lifeguard was present, especially as the current setup may give families a false sense of supervision. One of the main drawbacks was the pricing structure. Many services and items felt excessively priced, including: • Food at the on-site restaurants (significantly higher than comparable options outside the resort) • Transport and excursion arrangements (e.g., speedboat pricing well above market rates) • Activity rentals, such as the Sub Blue underwater scooter (350 THB++ for 30 minutes), which felt disproportionately expensive • Additional charges for small requests, including delivery fees for food within the property These added costs created a sense of being “nickel-and-dimed,” which detracted from the overall experience. Overall, while we appreciated the beautiful location, excellent breakfast, and well-designed spaces, we felt that service consistency, family-friendliness, safety clarity, and value for money could be improved to better align with five-star expectations."

"The experience here was completed us . The team was super nice , friendly and not forget the Naam Wellness and the onsen experience , the sauna to Paddle fit , it was marvellous and many activities to choose from their daily schedule. If you are looking for peaceful and wellbeing , this is the place - recharge, reset , rejuvenate ."

"The overall atmosphere of the place gives off a relaxing, chill resort vibe. The lobby was welcoming, and the reception staff were all very friendly. You’ll definitely feel a touch of nature throughout the stay. However, do note that certain areas could use a bit of maintenance, and the rooms aren't soundproof—you might hear birds or even the toilet flushing from nearby rooms at night. The view is lovely, though the sea view was blocked by trees, which was a bit disappointing. On the bright side, breakfast offered a wide variety of choices, and the service team was excellent—warm, attentive, and cheerful. Honestly, this is the kind of resort where the people shine more than the facilities. Well done to all the staff!"