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The Host is well polite and really helpful during our family stay. The pool in really good condition and the location is not far from the night market

It was wonderful trip the villa is beautiful and very huge we spent good times and the agent was friendly we got everything done and we enjoyed ✌🏽

The location is a bit off, but it is very quiet. The hotel can also be easily rented by car. It is suitable for a quiet holiday. The villa has all the facilities and the swimming pool is directly opposite the sea.

This is the second Banyan Tree Hideaway I've stayed at; the first was in Bali. It's undoubtedly the most luxurious experience in all of Krabi, bar none. With only 54 villas in the entire hotel, even at full occupancy, there are only about a hundred guests, ensuring peace and privacy. I stayed for three days and never left the hotel premises. The restaurant's Thai food is among the top 10% in all of Thailand, far surpassing many 'influencer' restaurants. Our butler, Sun, is Thai and has visited China. Many of the staff members have interned at hotels in China for several years. By the second day, whether it was the regular service staff or the restaurant staff, they all knew my name, addressing me as Mr. So-and-so or Ms. So-and-so. It truly felt like coming home. They were always ready to chat with you, though this might feel a bit uncomfortable for those who are socially anxious. Hong Island is a complimentary hotel excursion, departing at 9 AM daily from the private beach at the hotel's Sunset Bar, returning at 12 PM. Water and towels are provided free of charge, and you only need to pay a 300 baht island entrance fee. If you wish, you can go every day. Upon your return, your butler and the Sunset Bar staff will be lined up with drinks, iced towels, and a car, ready to welcome you back. Honestly, a room costing over ten thousand per night is truly incomparable to the Banyan Tree next door. It's not that Banyan Tree is bad; they just have completely different concepts. The Hideaway is also different from a traditional Ritz-Carlton, considering there are only 7 such properties worldwide (some say 9, I haven't confirmed). You need to show your check-in confirmation at the entrance; outsiders are not allowed into the hotel. Privacy, privacy, privacy is the main focus throughout your stay. Finally, you have a good chance of seeing small lizards, but crocodiles are much harder to spot – it's purely luck. They don't bite, but of course, don't provoke them; after all, they are wild animals. I hope this helps anyone planning a trip.

It is definitely a good place to stay for five or six days! I feel that it is the most charming residence on Phi Phi Island, with a seaside cabin, close to nature, walking barefoot on the soft and white beach every day, blowing the sea breeze, and directly entering the relaxation and vacation mode. And the hotel is very quiet. In the morning, you can hear the birds singing and slowly get up, and then have a perfect breakfast. In the afternoon, you can take a nap in your room semi-outdoors and sit in a daze. Occasionally, a small family of three monkeys will visit your room, take some fruit and run away. The hotel's dining is the most upscale choice on this island. The cocktails are first-class, and the lamb chops are great! The spa is also lovely. The service level of the entire hotel is first-class and enthusiastic. Several employees, such as Ms. Ping, speak Chinese very well👍, and the general manager Mr. Becker can also speak some Chinese! In short, it is a perfect resort on Phi Phi Island.

The best facility in Phi Phi Island. It is a hidden paradise in Thailand. If you plan to experience real Thailand and you choose calmness over excitement you should not hesitate to stay in this hotel. We really enjoyed our stay here. The best experience in Thailand so far.

Hotel buffet breakfast was good with wide varieties. Their pastries were so good, even had freshly baked croissant hourly. However, the kids club and gym were under maintenance and relocated to ballroom and boutique respectively. Hotel provided free ice cream for kids daily as compensation. The room condition need to be improved whereby the closet door was hard to push and shower head is leaking, two of the lights were not functioning well. Pillows were too soft compared to the sofitel we stayed in bali few years ago. Room cleaning done twice a day were impressive.

This was my second stay at this hotel. The front desk attendant who spoke Chinese had a lovely, sweet smile, and all the staff at the front desk were very friendly and helpful. The hotel facilities were fine, but I do hope for more variety at breakfast. The clear waters and complimentary water activities are a definite plus. We enjoyed beautiful sunsets in the evening and a stunning starry sky at night. My only complaint concerns the two-bedroom ocean view pool villa we booked this time. We stayed in room 2302, and the air conditioning vent had a design flaw: it was positioned directly above the main bed, and the noise was so loud that it kept us awake for several nights. We complained to the front desk, and they sent staff to adjust the vent to blow left, right, and upwards, but it didn't make a noticeable difference. We requested a room change, but the hotel was almost fully booked, so they couldn't accommodate us. Our request for an early check-out was also unsuccessful. To fellow travelers planning a stay: if you're booking a villa, I strongly recommend opting for the upper floor Sala Ocean View Villa. Do NOT book the type I stayed in, otherwise you'll truly regret it – it's a waste of money, and your overall experience will be severely compromised.

Beautiful hotel with a very nice and modern pool landscape located directly at a beach which actually can only be entered from the hotel perimeter. Rooms ware nice, large enough, comfortable and very clean (we booked two rooms as we are a family of four). The service is great. The staff always kind and helpful. The location is quite remote, which is good for anybody looking for peace & relax. But the closest restaurants and bars are in a walking distance of at least 20-25 minutes on a road without a walkway. Taxis (Grab) are cheap though and waiting time is only a couple of minutes. The prices in the hotel are rather high compared to other restaurants in Krabi.

This was my first time staying at a hotel with traditional Thai architecture, like what you’d see in palaces and temples, and it was such a cool experience. The room was totally worth the price, clean, tidy, and pretty spacious for just me traveling alone. The vibe of the place is peaceful and perfect for relaxing, yet it’s only a few steps away from the beach! There’s also a swimming pool which is great for families and kids friendly. Plus, there's a local night market not too far away, which was great to check out. The breakfast here was spot on, and the staff were all so nice and helpful. Overall, I had an amazing time and would definitely come back again! 😍