3-Star Hotels in North Sumatra, Indonesia

Initially, the hairdryer in my room was broken and wouldn't turn on. I tried calling customer service from the room phone four times, but no one picked up. Since I was already running late, I went down to the reception. They said they'd fix it, but after a long wait, it still wasn't done. I asked if there was another hairdryer I could use, but there wasn't. After repeatedly checking back in my room and getting nowhere, I decided to check out. Then, to my surprise, the key was missing, even though I had just used it, and they asked me to pay for it. I left 50,000 IDR and left because I was so late due to waiting for the hairdryer. Just five minutes after leaving, I received a call asking me to pick up a charger I supposedly left behind, but it wasn't even my charger. They also returned 100,000 IDR, my deposit, even though they hadn't given it back when I checked out. It was a bit strange, but I'll only be staying there once. In my opinion, the service was very poor.

Clean and tidy. Very convenient airport hotel for an early flight or arriving late. A 3 minute walk to the check-in desks. Breakfast was fantastic with a massive selection choice of Asian food. The best we have ever seen and made us wonder why this is only rated a 3 star hotel. Based on the breakfast alone I would give it 5 stars.

The view of lake Toba is stunning, beautiful Batak architecture style, but the room we stayed had some ants, otherwise is still clean, breakfast is local food, honestly we had a good stay, but really not for perfectionists.

Comfortable bed, nice location near JI street. Friendly and helpful staff. Hotel got a car to bring us to airport. Highly recommended.

This hotel is very close to Kualanamu Airport, about 20 minutes by car. The Wi-Fi service is fast, and the password even made me smile. The reception staff were friendly and efficient, but when I asked for help with the luggage trolley, the communication with the staff on the ground was a bit slow to respond to the pager. In the end, we only waited a few minutes, not hours, so it wasn’t a big problem. The room was comfortable, just right for a transit stay while waiting for the next flight.

Tmpt nyaman cocokk untuk keluarga dan anak anak, ada sheep dan alpaca.

Basic room but clean ( not comfy though). Strategic location within walking distance to Plaza Medan Fair and Damri bus station to/fro Kuala Namu Airport. Kakiku massage just steps away. Breakfast is simple but adequate.

Nice to stay. Good location. Room is small. I got a problem with the toilet door. They fixed it after 30 mins, but then I was not able to close the toilet door. Quite inconvenient when you stay with your friend but cannot close the toilet.

strategic location, but the room feels stuffy, because the air circulation is not good

We really enjoyed our stay at the resort. The atmosphere was so relaxing and refreshing. I also want to commend the staff, they were friendly, welcoming, and very accommodating