5-Star Hotels in Gansu, China

"The room was nice, just a slight new renovation smell, but everything else was fine. The only thing I was unhappy with was that we had a child with us. Other hotels usually ask at check-in if breakfast is needed for the child, or if there will be an extra charge. If they don't inform you, breakfast for children is usually free. If they do inform us, we'd gladly pay the fee. However, the front desk didn't ask or inform us during check-in. When we went for breakfast, the staff, with a rather unpleasant attitude, confirmed with the front desk and made us pay for the child's meal. It really spoiled the start of our day! Other than that, I think everything else was quite good."

"Huge thanks to Manager Zhang for calling us, to driver Qiao for picking us up at Gate 11 of the airport terminal, and to Manager Wang at the front desk. This is a truly unique hotel. Even before we arrived, they were already reaching out. While we were still on the high-speed train, a call came through, asking about our flight arrival time. I mentioned we were coming by high-speed train to Zhongchuan Airport East Station and wondered if they could pick us up. Manager Zhang replied, 'Yes, a driver will contact you.' Manager Zhang asked for our train number and arrival time. Sure enough, less than ten minutes later, a text message arrived from the telecom company, directing me to Gate 11 of the terminal's arrival exit after getting off the train. Mr. Qiao, the driver, clearly specified the car's color and license plate number. As I was typing a reply, Mr. Qiao's call came in, again confirming his parking location. Since we mentioned we were an elderly couple, Mr. Qiao politely asked about the color of our clothes. My husband and I exited Lanzhou Zhongchuan Airport East Station, took the escalator, and quickly found Gate 11. Just as I was about to call, Mr. Qiao walked up to us, greeted us politely, confirmed our identities, helped us with our luggage into the car, and assured us that someone would take care of our bags upon arrival at the hotel. Once the car stopped, Manager Zhang warmly and proactively took care of us, carrying our luggage into the lobby and then all the way to our room. As soon as we entered the room, the housekeeping staff delivered fresh fruit. The next morning, our airport transfer was scheduled for 7:30 AM. Our principle is to avoid inconveniencing others, so we always arrive earlier than the scheduled time. By 7:15 AM, we were downstairs, completing the check-out process at the front desk. Manager Wang (I believe she's a manager, though we didn't see her title on her nametag, only her surname Wang) told us to eat breakfast before getting in the car, and she would let us know when it arrived. I replied that we hadn't booked breakfast, as our flight was business class, and we'd eat at the airport. She insisted, 'It's fine, have a little something.' She then arranged for us to sit down, asked if we wanted milk or millet porridge, and personally brought us two cups of milk and two bowls of porridge. When the car arrived, she again escorted us to the car, helped with our luggage, and ensured it was safely stowed. I mentioned there was a type of fruit we hadn't seen before. She packed a few for us in a food bag and told us its name and how to eat it. We've encountered hotels that call ahead to inquire about arrival times, but never one with such meticulousness and such seamless coordination with the driver. We've had drivers pick us up from stations and airports, but never one as thorough and enthusiastic as Mr. Qiao. We've met lobby managers, but never one like Manager Wang, who treats guests like family. This is a truly special hotel. This is also a hotel with culture. It features a cultural promenade, not just a few thick books for decoration or blatant tourism advertisements. Here, you'll find sculptures and paintings. On the third-floor elevator landing, there are shadow puppet-themed artworks. These art pieces showcase the history, culture, folk customs, and art of Gansu. I shared photos of these artworks with my students, and we discussed Gansu's history, culture, and geological features on WeChat. They all agreed that very few hotels nationwide focus on cultural taste. This hotel truly is a culturally rich hotel. **Facilities:** Very new, all equipment works perfectly. **Cleanliness:** Excellent. **Environment:** Very close to the airport and Zhongchuan Airport East High-Speed Rail Station. The shuttle takes only two or three minutes. From our room, we could see the airport main building and control tower, and observed aircraft taking off and landing, yet there was absolutely no noise. Due to light rain, we didn't explore the surroundings. **Service:** Outstanding. My husband and I are grateful to all the hotel staff."

"This is a decent business hotel in the city. I really liked the duplex loft room type; the high ceilings and expansive views of both the mountains and the city from the window were great. The room facilities are also well-maintained. The only minor issue was that the air conditioning felt a bit weak, and the duvet was quite thick. My favorite part was the breakfast – it was incredibly varied and delicious. The beef noodles, beef buns, yogurt, and fruit were all made with high-quality ingredients and tasted excellent. The executive lounge was also very good; although the selection wasn't huge, the views and service were top-notch. What was a bit disappointing, though, was the service. My toiletries from the previous day were inexplicably cleared away, and new ones weren't replenished in the evening. I had to call to have them sent up. I then casually asked if turn-down service was still available, and they said yes, but you have to specifically request it at the front desk. Alright then..."

"The hotel's location is excellent, in a quieter part of the city, and there are plenty of dining options within a two to three-kilometer radius. **Service:** Fantastic, incredibly welcoming and enthusiastic! A big shout out to all the staff! 👍 **Cleanliness:** Very clean. **Facilities:** Has everything you could need, including a laundry room and a gym. **Breakfast:** The variety is extensive and caters to pretty much everyone."

"The five stars are for the security guard at the entrance, probably Mr. 42. He smiled and greeted us as soon as he saw our car, and even helped with our luggage. Mr. 41 and Mr. 57 polished our car until it shined – a huge thank you to them! In stark contrast to the security guards, the front desk staff were completely expressionless. It was like ice and fire! Don't five-star hotels offer smile service at the front desk anymore? I booked a deluxe lake view room, which offers a distant glimpse of a corner of the lake in a street-side park. It was a hundred more expensive than a standard room, but I don't really see the difference. The breakfast was quite ordinary, truly not what I'd expect from a five-star hotel."

"This hotel is located in Lanzhou Old Street, offering a quiet retreat amidst a bustling area. We were upgraded to a quieter room, which really made for a comfortable night's sleep. The facilities are good too; it would be even more convenient if there was a coffee table to place things on. What truly impressed me the most was the hotel's service. All the staff members were warm and friendly, including the cleaning aunties, who provided timely and attentive service. They even thoughtfully prepared a 'cheer-up' kit for us participants of the Lanzhou Marathon, which included various snacks, cooling patches, and band-aids – something I've never encountered before! There was also a special backdrop in the hotel lobby, showing how much effort Lanzhou as a city put into making this event a success. It was truly touching. The hotel is conveniently located less than a 10-minute walk from Matan Metro Station, with plenty of bus routes nearby. I really enjoyed Lanzhou Old Street; it has everything for dining, lodging, and entertainment. I'll definitely stay here again on my next visit to Lanzhou."

"Our summer Gannan Grand Loop tour's last stop was Tianshui. We had planned to visit the Maijishan Grottoes, but unfortunately, the site was temporarily closed. So, we spent two days at the hotel and explored Tianshui Ancient City and other attractions. The hotel's front desk staff, Xiao Yang, was incredibly enthusiastic and helpful. The hotel facilities are very new. I would definitely choose to stay here again next time I visit Tianshui."

"一路自駕來到敦煌，無意中在攜程刷到這家酒店，到店已經很晚了，夜裡十二點多還有工作人員在門口迎接我們，第一時間幫我們拿行李辦理入住送到房間，第二天的早餐和下午茶也可以送到房間。房間面積很寬敞，是智能客控系統，非常方便，遮光效果也很好，適合睡懶覺，所有工作人員的服務態度都特別好，特別真誠，尤其是前台經理和員工，一直在親自幫我解決問題，提出表揚。總之是一家非常不錯的酒店，物超所值，值得推薦！"

"Hotel environment and location: Very easy to find. The caisson ceiling in the lobby immediately evokes Dunhuang's essence, and the room balcony offers a view of Mingsha Mountain in the distance. The hotel as a whole has a bit of a Middle Eastern and exotic vibe, with a color palette that suits a desert hotel style – minimalist and artistic. Service: I personally enjoy staying in 'wild luxury' hotels everywhere because I appreciate the personalized, butler-style service. From the moment of welcome to fulfilling individual room requests, service is ubiquitous. My family celebrated a birthday, and I communicated with the butler beforehand, who helped with a lot of preparations. Excellent! During my stay, I essentially just reached out to the butler for any needs, enjoying the quiet time here and letting go of everything to live in the moment! Other: The travel photography here is also fantastic, perfect for any girl looking to get some great shots. It gives you a sense of high-end resort living with a Dunhuang imprint, very immersive. Recommended for friends who want an immersive experience and a quiet, relaxing getaway!"

"The Crowne Plaza Hotel boasts an excellent location right next to Marathon Park. Not only can you enjoy views of the Yellow River, but you can also take leisurely strolls, exercise, or simply relax amidst the lush greenery. The street corner is lined with numerous restaurants, making it incredibly comfortable and convenient whether you're living, vacationing, or on a business trip. I'll definitely be staying here again in the future. Furthermore, both the front desk staff and the housekeeping team were exceptionally polite and friendly. My only suggestion, if there's an opportunity in the future, would be to upgrade the elevator access system. It's a bit inconvenient for taller guests to have to bend down every time to swipe their cards. Wishing the Crowne Plaza Lanzhou continued success! Thumbs up 👍"