5-Star Hotels in South Sumatra, Indonesia

This is a decent hotel for Palembang. The cleanliness is acceptable, although the sink didn't drain properly. Housekeeping entered the room without taking off their shoes. There's an Alfa Mart and Indomart downstairs, and it's also very convenient to get a Grab.

excellent service ever!!!!.. very recomended hotel in Palembang.. we arrived in a evening, the security have a good knowledge of service, help us to call the bellboy and bring our luggage to the lobby. the customer service very friendly and helpful. i got a lot of convinience and highest service from them. the room cleaniest hotel room ever. we got connecting room. the swimmingpool is small but no worries kids got a lot of happiness play on it. last but not the least.. they offering palembang foods' breakfast. the choice is not as much as i though but its enough to taste a from the sour savory food until sweetness.. maybe next if i come back palembang , will chose this hotel agai.. thanksss all staff the excelton more success and famous!!!

Overall, the hotel is good. However, the parking situation for cars is a bit disappointing. If it's busy, be prepared that you might not get a spot inside and have to park on the side of the road. Even though there's a security guard, it's still a bit worrying. The hotel breakfast is delicious and quite comprehensive. The check-in and check-out service took a bit of time, as per their SOP.

Great place with a strategic location. The only downside was the breakfast menu, which didn't offer many choices for a 5-star hotel. The selection was limited, more like what you'd find at a 3 or 4-star hotel.