5-Star Hotels in Special Capital Region of Jakarta, Indonesia

Review: 5-Star Hotel Stay – Mixed Experience. I recently stayed at this 5-star hotel Aug 2025, which, despite its grandeur, is showing its age at nearly a decade old. The property retains an elegant charm, but certain aspects left me with mixed feelings. Room and Cleanliness: The room was impressively spacious, a highlight of the stay, with a bit old decor and ample space to relax. However, the cleanliness was average at best. While the surfaces appeared tidy, there were noticeable signs of wear, and the pervasive smell of cigarette smoke was a major downside. I had specifically requested a non-smoking room through Trip.com and reiterated this during check-in, but was informed that no non-smoking rooms were available. As a gesture, the staff upgraded me to a higher-tier room, which I appreciated, but the cigarette odor was still strong, lingering in both the room and the hotel corridors. This was particularly disappointing for a 5-star property. Service Issue: To address the smoke smell, I called room service to request an air freshener. After waiting 30 minutes with no delivery, I had to call again. The second time, the staff promptly delivered it, which helped slightly, but the experience felt inconsistent with the hotel’s luxury branding. Amenities: On a positive note, the breakfast was exceptional—diverse, mix of local and International cuisine. The swimming pool was another highlight, well-maintained, and a relaxing spot to unwind with an indoor and outdoor scenic view. Overall: While the spacious rooms, fantastic breakfast, and nice pool were highlights, the cigarette smell and inconsistent service detracted from the experience. For a 5-star hotel, I expected better attention to cleanliness and guest requests. I’d recommend this hotel for its amenities but urge management to address the smoking issue and improve service responsiveness to truly meet 5-star standards. Rating: 3.5/5

Set in Jakarta’s upscale Mega Kuningan district — surrounded by embassies, corporate towers, and neighbours like The Ritz-Carlton — JW Marriott Jakarta blends five-star sophistication with warm, attentive service. My two-night stay was seamless. The check-in process was swift and courteous. My room offered a quiet, luxurious retreat with excellent soundproofing, a plush bed, and all the thoughtful touches a seasoned traveler appreciates — from a well-stocked minibar to sleek workspace lighting. The Executive Lounge was a standout: • Afternoon Tea featured delicate pastries, savoury bites, and premium teas with skyline views. • Dinner service balanced Asian and Western selections, all fresh and well-presented. • Staff were discreet, sharp, and intuitive — offering genuine hospitality without overstepping. The breakfast buffet at Sailendra Restaurant was exceptional — one of the best in Jakarta. A diverse spread of international and local dishes, live egg and noodle stations, vibrant tropical fruits, cold-pressed juices, and artisan breads made for a lavish yet balanced start to the day. Beyond the hotel, its central location puts you steps from upscale malls (Lotte Shopping Avenue, Pacific Place), fine dining, and major business hubs — making it ideal for both leisure and corporate travel. Verdict: JW Marriott Jakarta delivers quiet luxury with heart. It’s polished but never pretentious, spacious yet personal. For travelers who appreciate details, consistency, and calm in the middle of a bustling city — this is where Jakarta slows down and shines

I booked the executive room with pacific lounge access. Service was warm and friendly, always eager to please. Room was smaller than I expected, comfortable however. Except for the service in breakfast that was less polished, the lounge staff were professional and efficient. I was very surprised by the thoughtful gift and numerous birthday cakes surprised me. Very sweet team!

The Ayana MidPlaza hotel is perhaps one of the swankiest hotels that I have ever been too. The staff were all extremely pleasant and helpful and did everything in their power to make our stay more comfortable. As it was the night of our wedding, we even got a special cake as a present, which I must add was absolutely delicious. The room itself was spotlessly clean, the bathroom amenities were also perfect. I will absolutely stay here again one day and I am really looking forward to it. Thanks for the great work and professionalism.

Overall very good stay ⭐⭐⭐⭐ I had a pleasant experience at the hotel. The breakfast was excellent with many choices and good quality food. The room was clean, spacious, and comfortable, making it easy to relax after a long day. The only issue was with the bathroom design, it doesn’t have a dry and wet separation. Each time I took a shower, the floor became completely wet and slippery, which could be a bit unsafe if not careful. Other than that, everything else was great, and I would still recommend this hotel for both business and leisure stays.

We had a very nice stay, beautiful facility, lots of amenities, very friendly and helpful staff, and breakfast was simply outstanding. Location is near some famous attractions such as Istiqlal Mosque. Would definitely stay again, highly recommend!

I planned a trip in less than 12 hours for my Queen and Princess’ birthday, and the hotel made it unforgettable! Just 2 hours before arrival, I requested if they could decorate the room, and to my surprise, they went above and beyond my expectations! At breakfast, we were serenaded with a birthday song and served cakes, which made the morning extra special. The breakfast spread itself was outstanding, with servers at every station ready to assist. From being personally walked to our table to having drinks of our choice served directly, the service was flawless. Thank you for making this birthday celebration so memorable . I truly couldn’t ask for more!

They have membership app which can request and order amenity and reponse was quite fast and I was very admired. Service center also whatsup to give greerting makes easy communicate.

This hotel perfect for the firs timer to Jakarta. Located in the heart of Jakarta: Bunderan HI. premium location near high brand malls, you can easily stroll for nightlife, culture and heritage also museums nearby. hospitality excellent! I was upgraded to Grand Deluxe King type, and additional services for my husband bday.. really recommend this hotel to everyone who's first timer to Jakarta

The hotel is classy and aesthetically pleasing, situated in a prime location. However, the service fell short of expectations. I arrived at the hotel at 1:00 PM and was informed by the front desk that check-in would be available by 3:00 PM. Unfortunately, I wasn’t given a room until 4:00 PM—and it was not the room type I had clearly requested in the booking remarks. Additionally, the front desk assured me that my luggage would be delivered to my room, but after waiting for 30 minutes, I went downstairs to find it still sitting in the storage area unattended. For a hotel of this caliber, the lack of responsiveness and attention to detail was disappointing.