5-Star Hotels in British Columbia, Canada

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"I parked the car In an indoor car park as advised by the hotel reception and want to pay the car park fee when check in. However, the reception asked me to pay the car park fee at the machine. The next day when I drive the car out after I pay the car park fee. I found two penalty ticket charging me 160 Canadian dollar. The hotel tell me that the car park is completely independent from the hotel and they can do nothing."

"This Whistler resort offers an exceptionally convenient location with quick, effortless access to both the village and the gondola station. While the rooms and facilities are overall good enough to provide a comfortable stay, it is worth noting that the south tower is showing its age a bit more than the newer north tower. For leisure, guests can enjoy casual fun at the small heated pool and hot tub on-site. When it comes to pricing, visitors should anticipate extra costs at checkout; the $37 CAD gated self-parking fee combined with resort charges adds up to an additional $90 CAD or so. Despite these extra fees, the property ultimately delivers great value for money. The experience is further elevated by Whistler itself, which serves as a spectacular, scenic destination—particularly on a sunny day. Purchasing an Alpine ticket is highly recommended, as it seamlessly covers the uphill gondola, the famous Peak 2 Peak gondola, and the chairlift to the very top, capping off a wonderful mountain getaway."

"Great location, just a 9-minute walk from Canada Place where the cruise ships dock. The north-facing rooms offer a peek of the ocean, while other directions have city views. The hotel is right above Burrard Station on the Expo Line, making it super convenient to get anywhere, especially the airport, with no traffic! Absolutely unbeatable!👍🏻👍🏻👍🏻👍🏻👍🏻 The hotel decor is a bit dated, but it's quite comfortable. The bedding felt like Egyptian cotton, silky and smooth! The gym, outdoor sauna, and outdoor heated pool are on the 4th floor, all with city views. It was a good experience!👍🏻"

"Conveniently located a few steps away from the Whistler Gondola. Rent your ski gear from the Can Ski store located at the ground floor and you can easily drop off/pick up your skis at their valet.  Our suite has a kitchenette and dining table so it was easy to eat breakfast in our room before heading off to ski. There is a grocery store a 5 min walk away. The fireplace in our suite was nice and we used it quite often. The hot water in the shower was almost instantly available which we appreciated. The hotel is a little dated but has everything we need. I highly recommend the Japanese restaurant, Ka Ze, located at the hotel. Reservations recommended."

"The hotel is an older hotel but kept in great condition, it is a little like a resort with several bars, restaurants and pools to choose from. The staff are very friendly and accommodating. The location next to Stanley Park and Coal Harbour is excellent and it is very close to Robson St restaurants."

"We were impressed by the spacious and artistry designed suite. Proper kitchenware and laundry room. You need to bring your own detergent or purchase downstairs the lobby. The entire suite has very good lighting for make up, especially the bathroom sink area. There is a gas operated BBQ outside the patio, but we didn’t use it during the winter. Location is good, 1 min to the gas station & supermarket, 10 mins to Radium Hot Spring. There are indoor swimming pool & hot tub, and one outdoor swimming pool. Unfortunately, the pool table can be accessed only if you rent the entire board room for a fee. We love to come back next time probably in the summer, to explore more the hotel amenities and the golf course."

"This hotel is in a great location making it easy to explore Beacon Hill, the inner harbour, Government Street and all the other sights of Victoria. Staff were friendly and knowledgeable and the bedrooms were clean and comfortable. Leisure facilities were also of a high standard. "

"We stayed at one of the suites on the corner (Room1001), which is spacious enough, having a living room, and a large bathroom with shower and tub separately. It is clean and nice room that we would love to come back and stay again."

"Lovely stay, I recommend the Fairmont gold room, the lounge and service were great! The hotel is big and has a lot of restaurant options. But keep also this in mind as the spa, and public areas are also quite busy with people and families. The confort of having the ski rental and ski valet in the hotel were amazing!"