5-Star Hotels in Luxembourg, Luxembourg

The hotel is very new, the room is large, breakfast is directly free for two big babies, it feels very good. The service is also very good. In European travel, a satisfactory hotel is opposite the train station, very convenient

The location is very good. I went out to play when I arrived at the hotel. I took a shower late at night and found hair in my bathrobe. It was too late and I was too tired to bother. I told the hotel front desk about this the next day. They were very nice and kept apologizing. I asked them to replace it with a new one because I had doubts about the hygiene of the entire hotel because of this hair. The front desk manager and others said they would compensate me for something. I said forget it and went out to play again. When I returned to the hotel after playing for 5 hours, the room card was invalid! The front desk swiped the card again and went up to the room. I found that it was being cleaned. They were very nice and hoped that we could wait for 20 minutes. We went down to the lobby and waited for 20 minutes before going to the room. I found that the bathrobe with other people's hair was still there. They didn't replace it for me! ! ! I was speechless. I complained to Ctrip, and the result was that everyone from the cleaning staff to the manager came to my house. I kept insisting that it was a bathrobe, but everyone who handled it asked me if it was a towel. I was even more tired to deal with it. They directly told me not to come again and apologized. In addition to being very nice and saying sorry, from the front desk to the back-end, even the bathrobe and towel were not clearly communicated. This hotel should have been my good memories, it was so disappointing!

Every service staff is very warm and polite👍Take the initiative to help with luggage. Even if I arrive late at night, I can still enjoy a fine dinner in the room👌The tram is very convenient👌The bed is the most comfortable I have ever stayed in👌

The location is very good! I like. You can visit all the attractions on foot. Highly recommended! The restaurant cafe de paris downstairs is delicious and there are people performing in the square which is very lively. The famous shopping street downstairs is super convenient. Next door is pp LV Hermes and the like~ All in all, it's very convenient, otherwise I wouldn't know where to stay and wouldn't have much choice.

Perfect stay, spacious rooms, great service. Very close to the city centre. Breakfast was also very good, not crazy amount of options but everything was fresh and tasty, service was awesome. For sure recommend to stay here