4-Star Hotels in Shanghai, China

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

The service was excellent; I arrived at the hotel in the morning, and they allowed early check-in. The location is superb, within walking distance of Yu Garden and the City God Temple, and also walkable to the Bund and Nanjing Road. Yu Garden is less than a 10-minute walk away. Nearby, at Gangcheng Mingdu, you can find Haidilao hot pot and mala tang. There's also a convenience store just over the overpass. When I returned to the hotel in the evening, there was supper available. The self-service laundry was very convenient, and the lobby offered free herbal tea and hot tea. A great bonus was the shuttle service to Yu Garden, the Bund, Xintiandi, and Yunnan Road Food Street.

Purely came here with the kids for a change of scenery to do homework. All the staff were great. There was a slight issue with the TV, but it was promptly resolved after we reported it. The night snack server was very nice, and the tangerine peel red bean soup was delicious. They even provided extra ice cubes on the side, which shows great attention to detail. We'll be back in a few days.

Booked the light luxury smart duplex suite, stayed here for 2 nights and it exceeded expectations. The two-level layout gives you some privacy, and little more space than a normal family room. The smart features worked well too, stable WiFi .Cleanliness was good. Room and bathroom were spotless at check-in. One thing worth knowing if you're booking: since it's a duplex, there are stairs inside the room, so it might not be ideal if you are traveling with small kids. Otherwise, great value for the space and location. I'd recommend for anyone wanting a comfortable base near Jing'an, getting around the city easily.👍🏻👍🏻

1. **Regarding the hardware:** The room itself is nice – clean, with new facilities, and in a great location close to the subway. However, because the location is so prime, space is at a premium, so the room size is limited. The TV is positioned in a way that takes up too much space, leaving almost no room between the bed and the TV, making it easy to bump into. 2. **Regarding the service:** The breakfast was good, and both the front desk and room service were excellent. 3. **Minor issues:** I suggest a thorough check of the entire building's air conditioning system. We were informed that there's central air conditioning and were advised not to use the in-room AC for energy saving and environmental protection. However, if you don't turn on the in-room AC, you'll be sweating profusely within minutes – it was 38 degrees outside and 30 degrees inside the room. But if you do turn on the AC, it gets a bit too cold. It's quite a dilemma. Also, the ventilation fan is a bit noisy. So, if you turn on the AC at night, it's cold; if you turn on the fan for ventilation, it's loud. If you don't turn anything on, it's too hot to sleep. I've stayed in other five-star hotels before where the room remained cool even with the AC off. I recommend addressing these issues.

This was our 3rd stay at Atour Hotels in China. All 3 locations, ie GuangZhou, Foshan and Shanghai, have the same high standards. Hotel room was clean, well maintained and comfy. Location is excellent as it’s near The Bund and short walk to Nanjing Pedestrian Street. Breakfast spread was great and they also serve free porridge for supper nightly from 9.30-11pm too. You can also do your own laundry FOC and the service staffs even help to transfer your laundry from washer to dryer and when completed they will pack your cleaned and dry clothings into a bag for your pickup. Again we are very happy with our 5-nights stay with Atour Hotel. Keep up with the great service !

Finding a hotel this time around took ages, and a lot of the reviews I saw weren't great, including other Huazhu hotels. Even though this place had decent reviews and a friend recommended it, I was still a bit nervous before checking in. **Environment:** The hotel entrance felt a little cramped, but once inside, it instantly felt comfortable. The light, minimalist style is exactly what I like. The room layout was also very pleasant; the lighting and space were both great. **Facilities:** The room had a coffee machine ☕ which was very convenient, and a fridge (with soft drinks inside). The lobby also had water brewed by the hotel itself. **Hygiene:** Very clean! This was my biggest concern, and I gave it a thorough look-over as soon as I entered. **Service:** I was genuinely impressed with the service this time. Staff members would actively approach and ask if I needed anything if we made eye contact, always with a smile. The cleaning lady even politely greeted me with a 'Good morning' as I left my room and asked, 'May I clean the room now?' Just a minor point: the front desk staff said the room they arranged had a better view (facing the golf course), but all I saw was a messy rooftop 🤣. However, it was quiet, which was a plus and didn't affect my overall satisfaction. **Food:** The breakfast selection was quite comprehensive, covering Chinese and Western styles, coarse grains, fine noodles, and fruits. If you're not looking for steak for breakfast, it's perfectly adequate for a regular meal (didn't get a full photo, but there's also a coffee machine and toaster 🍞).

Had a great stay, and they even upgraded my room! The bed was super comfy and the bathroom was huge. The overall facilities were complete and well-maintained, and the cleanliness was top-notch. The garden environment was very pleasant. The service was also excellent, and breakfast could be delivered to the room. All the staff were very enthusiastic. I forgot their names, but I definitely have to mention the front desk guy today – he was especially helpful! I'll come again next time.

Excellent value for money, truly unmatched among five-star hotels. Due to the rainy season, there was a persistent musty smell in the room, so I requested to change rooms twice. I eventually gave up and just got used to it. The hotel staff were incredibly patient and helpful in assisting me with the issue, which deserves commendation. The room size was very generous, especially after the complimentary upgrade. The location is fantastic, directly opposite Raffles City, and the Capitol Theatre is just a 5-minute walk away.

We brought our kids to Shanghai's various theme parks, and friends recommended the HEYITANG Hotel, which truly exceeded our expectations. The hotel is just a few minutes' walk from Huinan Metro Station and offers free shuttle buses directly to Disneyland, the Wild Animal Park, and Haichang Ocean Park. This made traveling with kids absolutely stress-free, with no need to worry about taxis. We stayed in a family room which featured a bunk bed with a slide and a kids' tent. All the smart devices in the room were easy to operate, and the room was spotlessly clean. The bathroom had a separate wet and dry area, and the soundproofing was excellent. On the third floor, there's a free indoor kids' playground that our children loved visiting every day. The hotel provides a rich buffet breakfast, and they even offer thoughtful late-night snacks. Additionally, there's a self-service laundry room and complimentary foot bath tubs to help alleviate travel fatigue. The front desk staff were kind and patient, making the check-in process efficient, and they even thoughtfully gave little snacks to the children. With its comprehensive facilities, meticulous service, and excellent value for money, this hotel is our top choice for family trips. We'll definitely choose to stay here again on our next visit to Shanghai.