4-Star Hotels in Shiga Prefecture, Japan

"Nice hotel just by the Biwa lake. Big enough room for two people. Fast check in and friendly service. No public Onsen available in the hotel which is a minus. Lake view is nice. Dinner was a bit of disappointment. Breakfast was good. Sunrise supposed to be beautiful but weather was not permitted."

"Gosh, where do I even begin? This stay was frankly perfect. The view was amazing, the open-air private bath was amazing, the service was amazing, the food provided was amazing. There’s even a shuttle bus from the nearby station. I loved it. My friends loved it. The staff even ran across the whole lobby lounge from the check-in counter, and did a full dive into the souvenir store counter for us. Most memorable icecream buying experience."

"Extremely satisfied with this hotel, definitely a vacation experience you won't regret! First off, the check-in service was impressive, with staff literally kneeling to assist us, and they provided a very thorough introduction to all the hotel's facilities and services. The lady who helped us was beautiful, gentle, and spoke excellent English 👍 Next, the hot springs: We booked a Japanese-style room with a private onsen, and the view was absolutely stunning. The private hot spring was incredibly comfortable; all three of us could soak together with no problem, haha. The hotel's public baths were also super clean, and there was almost no one else there when we went, which made for a very relaxing soak. Then there's the food: The dinner was Kaiseki cuisine plus Omi beef shabu-shabu, which was surprisingly delicious! I thought I might not be used to Kaiseki, but that wasn't the case at all! The Omi beef was also of superb quality, incredibly fresh and flavorful after a quick dip in the clear broth. Breakfast was also very rich and varied! The room size was also perfectly fine. The only slight drawback is that check-out time is too early... 10 AM... If it could be a bit later, it would be absolutely perfect!"

"The location is very quiet and calm. For those who want a break from the main cities this place is highly recommended. The hotel picked us up from the nearby station and the communication was very active and accommodating (I emailed them when we were in Kyoto station in advanced and once we reached the local station, their shuttle was already waiting for us 🥹). Biwako Valley is near so it was our only planned big activity in the area aside from walking along the quiet road and trying convenience store food and using the 24 hour laundry place nearby. The food is very healthy and you will experience traditional Japanese service (they prepared colorful Yukatas for us and we wore them for bfast and dinner in their restaurant) . The private onsen was great and you can also use the public bath in the hotel itself. I cannot list everything but our experience here was truly amazing!"

"Very worth living in the house, very beautiful and clean, the house is all available, there is an outdoor bathtub, it has a constant temperature, can save the right temperature, there is an episode that delayed the check-in time, but there is a colleague of the team Gary who quickly assisted in follow-up, thank them"

"Das Personal war sehr zuvorkommend und hat uns sehr gut betreut. Unser Zimmer war jedoch nicht ganz das was wir erwartet hatten. Die Bilder sahen doch etwas anders aus als das was wir dann erhalten haben. Es roch auch nicht wirklich gut, wir vermuten dass es früher mal ein Raucherzimmer war. Wären wir länger als eine Nacht geblieben, hätten wir reklamiert. Für eine Nacht war es ok. Das Essen war absolute Spitzenklasse, und auch das Servicepersonal war einfach top."

"Yumotokan was our first stay at an onsen and first trip to Otsu and Lake Biwa. It blew us away at how amazing and wonderful everything was. We took a local train from Kyoto Station to Ogotoonsen Station. The views of the mountains on one side and the lake on the other were stunning and the shuttle service from Ogotoonsen Station to Yumotokan was much appreciated. We reserved two of the Kotone suites with their own private baths attached to our rooms for one night and we were not disappointed. The rooms included breakfast, dinner, and a hour later check-out time with the reservation. The staff were very kind and accommodating, helping us with whatever we needed (so glad we asked for help with the yukata! It became a cute memory for us). The rooms were comfortably spacious with a gracious amount of amenities and the attached private onsen baths were incredibly healing. We utilized them as many times as was healthy. Both the breakfast buffet and course dinner were amazingly delicious and something that'll be on our minds for awhile. Even our check-out was stress free and we were able to buy souvenirs from a little shop they had inside the lobby. I wish I knew what shampoo and treatment they use or where I can purchase it because it left our hair super soft and silky smooth, nothing like what we use at home. Our stay was amazing and we would highly recommend Yumotokan. We'll definitely visit again on our next trip to Japan, hopefully for a couple more nights!"

"I am very happy to take two dogs to such a beautiful place. The overall environment is very beautiful and quiet, and the dog run brought by the house also makes the puppy have a great time. Dinner and breakfast are made on-site by the staff. The ingredients are fresh and the portion is very sufficient. It is really satisfying. However, at the same time, the overall experience is very good, there are two small suggestions, I hope that the quality of service can be further improved in the future. 1️⃣ Communication on check-in time The hotel's check-in time is 15:00 〜 19:00, so guests arrive before 19:00 is a normal check-in range. On the same day, if the check-in time has not exceeded, the temporary inquiry ”about what time will arrive” will give people a little feeling of being urged. Since the hotel has set a check-in time range, the catering and reception departments may be prepared in advance according to this time period. 2️⃣ About the service experience at check-out The staff was very enthusiastic on the day of check-in. The vehicle just stopped and took the initiative to help carry the luggage, which made a very good first impression. But in contrast, there was almost no assistance when checking out. I didn't even ask if I needed help with my luggage. Since some houses here are far from the front desk, I also saw some elderly guests need to drag a lot of luggage alone to check out. I personally think that a really good hotel is not only the enthusiasm at check-in, but also whether it can still be maintained in the same meticulous and thoughtfulness when checking out. Because the feelings of the guests when they leave, it is often the last impression left by the entire stay experience. The above content is not offensive, only represents a little real feeling of the individual during the stay. I also sincerely hope that the hotel will continue to improve the service details in the future, and do not let such an excellent environment and hardware be affected by the small regrets on the service. Some items were forgotten when I checked out. Thank you for calling me to communicate with me. I will stay next time. Please take care of it."