Check in is allowed before 2pm
The room assigned was clean & functional
2 big bottles of water provided is plus points.
The pillow & duvet in the room is soft & comfortable
The hotel located beside Esplanade mall is very convenient,easy to get to Watson's , zus coffee , milk tea and some cafe / restaurants .
The swimming pool is nice , the kids love it
The front desk is fast n efficient , answering my questions professionally .
They provide good quality shampoo ,body foam & hand soap
If the hotel can provide some extra TV channel & hair conditioning would be better
Due to the hotel not having gym facilities , U can use gym facilities inside Esplanade mall but they only open at 10am , which is slightly upset for me cuz I don't have the chance to use it because of late opening time .
Overall it was a good experience for my family at the KSL Esplanade Hotel
Traveling for work.
The bedsheet and blanket makes me feel itchy.
cockroach in the room.
No toothbrush kit provided.
The chair has a big white patch as if someone had a great time on it.
Didn’t sleep well that night ruined my next work day with important meetings
Room can be a little bit smelly, smell like an old carpet. But the hotel provides unlimited free access to the waterpark during the stay but need to install their apps first. Front Desk service agents are not friendly. Limited breakfast options.
I stayed at this hotel for a business trip, and it was very convenient for getting around. The surrounding area was also great. Although I didn't get to visit the water park inside, it looked really nice. The breakfast was good too. Definitely worth considering!
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
GGuest User2026.02.27
Just a 10-minute drive from the airport, the surroundings are very spacious. A pleasant surprise was that I barely heard any airplane noise, so I got some good rest. The front desk staff was very friendly and wished me a Happy Chinese New Year. The breakfast wasn't super elaborate, but better than I expected, with bread, fried eggs, freshly ground coffee, fruit, and various Southeast Asian hot dishes. It's my top choice for a layover.
Stayed here for work purposes. The room was clean and comfortable. Staff were friendly and helpful. Location is convenient with easy access to nearby facilities. Overall, a pleasant stay.
Check in facility was smooth, friendly front desk and manager helpful. we are family of 5 ( 2 rooms) and it was accomodating and great stay for 4 days 3 nights as my parents were staying nearby, and we are back to celebrate CNY. The beach pool maybe can have a bit improvement as its a bit dirty ( a bit dissapointment for my kids) but hotel rooms were very clean and daily cleaned up well. Kudos to the housekeeping team for keeping my housekey i realised i lost it after 3 days checking out and my parents went back to the lobby and got it back. Thankful to them. Its a great place to stay. rooms were quiet no odour and free mineral bottle water and coffee tea. clean towels, good bed.
Service is 5 star because under manage Hilton, service fast . But the mall already closed. Buy food walk far away. But if stay here like peacefull. Bed good , room spaceius and clean. Toilet water good. Everything good. Recomended .
The resort is located on a small mountain nearby sungai long. There are many facilities. Rooms are clean and comfortable. Nice views. There are water park, dino park, go-cart, safari escape, etc. You get 15% for entrance fees with stay in the resort. Infinite pool has superb view to dino park. There are restaurants i.e. thai, japanese, bali.... foods are nice but also pricy. I think many people grab.
The facilities are pretty good overall. It would be even better if there was a rug in the bathroom. Generally, the experience was great; it's a quiet environment, perfect for relaxation.
Very Good
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8.3/10
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8,3/10
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AAnonymous UserThe facilities are pretty good overall. It would be even better if there was a rug in the bathroom. Generally, the experience was great; it's a quiet environment, perfect for relaxation.
FFengyunI stayed at this hotel for a business trip, and it was very convenient for getting around. The surrounding area was also great. Although I didn't get to visit the water park inside, it looked really nice. The breakfast was good too. Definitely worth considering!
PPurplebless8 mins walking distance from KLIA 2. Convenient for those who would like to catch early flight or arrival late. Unexpectedly the room quite spacious. But quite poor amenities, no toothbrush & toothpaste, no shower gel but soap is provided. 2 bottled water is provided.
Just for a short transit, don’t put on too much expectation
SSzelin TanThe resort is located on a small mountain nearby sungai long. There are many facilities. Rooms are clean and comfortable. Nice views. There are water park, dino park, go-cart, safari escape, etc. You get 15% for entrance fees with stay in the resort. Infinite pool has superb view to dino park. There are restaurants i.e. thai, japanese, bali.... foods are nice but also pricy. I think many people grab.
TTomHeeThe bad: on the 2nd day of our 3 day stay, i went to eat breakfast at 8:20am. There was not much food left. I thought they will replenish. They didn't. The staff told me some 200 over had their breakfast and they finished the food. But I've paid for my breakfast during the booking.
Trip.com should seek a refund from the hotel
The good: the staff at the restaurant. She's very friendly and attentive. The chef at the egg station. He was kind and friendly to me. I've uploaded their pictures.
This hotel is very near to the MRT station. Don't follow Google to guide you to the hotel. When u step out of the mrt, the hotel is right in front of your. U don't need to make a big turn like the Google directed. Google is wrong!!
The breakfast for the 3 days are repetitive. So not worth.
The fried rice is surprisingly good.
JJust a casual travelerCheck-in process is fast and convenient. Rooms are clean and tidy. Probably it is still a pretty new hotel. Facilities are pretty standard with a pool and restaurant.
Except for the room setup. The doors to the toilet and shower opens out into the room with no room for the rug on the floor. So the floor outside of the shower will be slightly wet though it was not too bad.
TV channel options were not good. Local channels mostly. Not even Astro or Netflix. Or any cable TV. The window is facing the opposite residential building, very near. So the lack of privacy if you prefer to have the curtains open will be an issue.
The area surrounding the hotel lacks commercial shops as it is within industrial area. Will need to get transportation to go to nearby Subang or Shah Alam areas for food or shopping. This hotel is probably more suited to business travellers who are here to attend to business at the surrounding office and industrial buildings.
AAida MaydaThe room floor was damp, and there was an unpleasant smell similar to a toilet odor and steam smell. In addition, no hot water jug was provided, and the television remote control not have
These issues significantly affected my comfort during the stay. I hope the management can take immediate action to address and improve these matters.
GGuest UserCheck in is allowed before 2pm
The room assigned was clean & functional
2 big bottles of water provided is plus points.
The pillow & duvet in the room is soft & comfortable
The hotel located beside Esplanade mall is very convenient,easy to get to Watson's , zus coffee , milk tea and some cafe / restaurants .
The swimming pool is nice , the kids love it
The front desk is fast n efficient , answering my questions professionally .
They provide good quality shampoo ,body foam & hand soap
If the hotel can provide some extra TV channel & hair conditioning would be better
Due to the hotel not having gym facilities , U can use gym facilities inside Esplanade mall but they only open at 10am , which is slightly upset for me cuz I don't have the chance to use it because of late opening time .
Overall it was a good experience for my family at the KSL Esplanade Hotel
JJay.TJust had a staycation with friend for 4 nights at Mossaz Suites. The parking area can be a bit confusing for first timer and the lifts were quite slow. Otherwise we are quite satisfied during our stay there. The room are quite well equipped. Had a faulty hair dryer but the service crew had it replaced in under half an hour. Request for re-supply of items were being fulfilled promptly as well. A great thank you to the service and housekeeping team for making sure guests had a pleasant stay.
AAnonymous UserThis is my second time staying here and it’s still great! The service is consistently good and the staff are always friendly. The room is spacious, clean, and the bed is super comfortable. The location is also very convenient, especially since it’s close to IOI Mall. Would definitely come back again!
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