Hotel unit used for one night only. Normal facilities and as expected for the type of accommodation. We did not enjoy any meal. However, coffee, tea and water were available in the room free of charge and as a courtesy.
Very close to the beach, about 5 minutes drive to the seaside and the central area, there is a supermarket nearby, the location is very convenient and quiet, the hotel facilities and services are very complete, recommend this place.
Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile “deal” was for one guest in room. Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese. The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts. He appeared unkempt with s dirty shirt and was unshaven . His attitude was aggressive and disrespectful in the extreme. We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors. This was patently a lie as the initial receptionist told me that the hotel was not fully booked.
While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot. She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan. She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around. Other staff around the property didn’t seem overly friendly to guests as well.
It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue.
Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces. Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice.
I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.
Check was fast, friendly and efficient. Room was very good. Large bed, safe balcony, very clean, tea and coffee making facilities in the room.Rituals toiletries in the bathroom. Breakfast was a hot and cold buffet with good choices in all areas. Pool looked clean but didn't use it. Dinner menu had a good selection of dishes but again did not use.
The room is in a good location, right by the beach. There is breakfast and hot food, which is quite satisfying. However, the hygiene is not good, there is a lot of dust on the floor, and the bathroom and quilt have a peculiar smell.
Hotel in need of some renovations, you can hear the noise in the rooms, they are cold, the indoor pool is terrible, the water is cold and super small. Breakfast could be better for a 4 star hotel. The staff were very friendly.
Not very new, but the location is beautiful. It takes a long time to drive, it is worth a special trip, very close to the Acropolis in the southwestmost corner of continental Europe, and the surfing area, which is impressive
It's a great place to take a morning walk or a leisurely walk or jog in front of a beautiful beach. The spa is divided into time slots and requires a fee.
The rooms are well-appointed, there's plenty of free parking, the breakfast was excellent and varied, and the front desk staff spoke fluent English. Overall, very satisfied.
Very Good
129 reviews
8.0/10
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8,8/10
Very Good
VVeRGiThe hotel is clearly very new, and that is immediately reflected in the quality of the structure. The property is beautiful, modern, and equipped with many facilities, which creates a very strong first impression. It is also in an excellent location.
That said, the atmosphere often felt somewhat chaotic, and even simple requests seemed to be handled with unnecessary complication, as though each one required extensive discussion. We also found one member of the reception staff particularly rude, or at least that was our experience during our stay.
Another issue concerned the windows: when it is windy, they produce a noticeable whistling noise, which can be quite annoying. It is also worth noting that parking is not included and costs €15 per day, which would have been useful to know in advance.
Overall, the hotel has a great deal of potential because the property itself is impressive and the location is very good, but the service and some practical aspects still need improvement.
GGuest UserExperience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile “deal” was for one guest in room. Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese. The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts. He appeared unkempt with s dirty shirt and was unshaven . His attitude was aggressive and disrespectful in the extreme. We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors. This was patently a lie as the initial receptionist told me that the hotel was not fully booked.
While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot. She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan. She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around. Other staff around the property didn’t seem overly friendly to guests as well.
It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue.
Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces. Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice.
I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.
GGuest UserGot the Marina view, worth i. Was so beautiful. It was my birthday and they catered very nicely to me to make my day special. I would definitely stay again. All the staff were nice and welcoming and very helpful in suggestions of places to go. Highly recommend this hotel!
GGuest UserThis hotel is very recent. Beautiful, elegant and well-equipped in terms of services. What doesn't strike us as normal, however, is the lack of little touches for a hotel in this category. No shampoo, no q-tips, just the same gel for washing hands and in the shower. No shower cap. An empty fridge bar. We appreciate the coffee machine and the bottle of water, but one normal coffee capsule and 3 decaffeinated coffee capsules... not logical...
We asked for a room with a bath when we booked (we were ”upgraded” without any request on our part, on a ”marina” view, but with a shower.
As we are not very nice customers, we didn't say anything.
The bedding is good. The pillows are quite thick, which can be uncomfortable for people with sensitive necks. 3 cushions are available, but they are all very dense.
The road is very noisy, subject to a few car rodeos at night.
I've heard that the rooftop is noisy in November, but fortunately this is not the case.
The staff are friendly and respond to requests.
The breakfast buffet is very comprehensive, but for the evening menu, this type of buffet seems less attractive, but will surely please some people.
The spa is very good, at 12.5 euros for one hour (equipped swimming pool, sauna, hammam, etc.).
There is a car park at the hotel for 6 euros a night, but free parking is available 200m from the hotel by the beach.
All in all, then, this is a fine hotel with a lot of potential, but some details clearly need to be reviewed to make it really nice.
GGuest UserThe hotel, cleanliness, decor, rooftop bar, breakfast, location, staff, and free access to the hammam, spa, and pool are all very good.
There are a few drawbacks, which is a bit of a shame. The hotel doesn't provide bathrobes or slippers. This is unfortunate, as you have to go down to the spa fully clothed and change in the changing rooms downstairs. I found the pool area a little neglected. The water was nice and warm, but the jacuzzi jets, hydrotherapy jets, and chromotherapy shower were under maintenance. The speakers above the pool were rusty, which made it look a bit neglected, which is a shame. On the other hand, the Turkish bath and sauna were very good.
TTatsianaThe hotel is just 14 mins walking from the beach. The room was big and very clean. Breakfast is simple but you can find everything. There is sauna and gym, free parking.
AAnonymous UserIt's a great place to take a morning walk or a leisurely walk or jog in front of a beautiful beach. The spa is divided into time slots and requires a fee.
TTippyToesThis hotel is at an excellent location which is right on the sea front. The beach is just across the the promenade. Plenty of shops and eateries along the promenade and a short walk to the marina.
You can hire a bike from the hotel for a reasonable price and they provide a lock so you can explore the area which has lots to see.
All in all this is a very good hotel. Will love to return again some day.
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