"Disappointment experience, hardware flaws + service collapses difficult to cover
The experience of Wyndham Garden Hotel Yueyang for one night can be summarized with ”undersatisfactory” hardware has sporadic highlights, but is offset by fatal flaws; the service is dropped throughout the whole process, from check-in to breakfast details, completely not worthy of Wyndham's brand endorsement.
Hardware: weak highlights, fatal flaws
Objectively speaking, the hotel hardware is not useless: the support and softness of the bedding and pillows are acceptable, which can ensure the quality of basic sleep; the free drinks bar equipped in the executive room is also considered routine enough. But the collapse of the bathroom experience directly made the fatigue of the journey worse.
The water temperature always hovers around 30 degrees when taking a bath. Even if it is opened to the maximum heat, the water temperature is not even as hot as the heated swimming pool. What is more outrageous is the shower. The more the water temperature is washed, the cooler the water. The large shower above the head is thin and stretched. The water flow is scattered like ”residual defect”. Try to take a bath in the bathtub and fill the so-called ”hottest water”. It cools down in a few minutes and completely loses the meaning of the bath.
The TV screen projection is also virtual. After 5 minutes of projection, the QR code that requires payment will start appearing. The first time I encountered a hotel TV projection screen, I had to pay for it myself! It's outrageous!
2. Service: lack of awareness, details are perfunctory
If the hardware flaw is ”innate deficiency”, the chaos of the service is ”the day after tomorrow”, and the whole process of thunder is constantly stepping on:
1. Check-in ”false upgrade” oolong: When checking in, the front desk took the initiative to inform ”you to upgrade to an executive bed”. I clearly said that ”the executive bed room fee is the reservation and payment itself”, and the front desk pretended to inquire before saying ”cannot be upgraded again”. Pingbai staged this show, if the guests can't remember the room type, do they still thank you for your free upgrade? This ”pseudo welfare” communication is not only meaningless, but also unprofessional service.
2. The breakfast ”outrageous operation” three consecutive strikes: breakfast marked the end of 10:00, when we entered at 9:40, many dining tables were empty, asking the waiter if they could make up the meal, and getting a clear answer of ”no more replenishment” - there are not many meals, the rest are all cold residues, and so on, It is better to directly advance the end time, and it is not necessary to let the guests who are not late have such treatment;
What is even more outrageous is that at 9:50, there was no coffee cup (ceramic with cup handle) next to the coffee machine. The waiter said ”all washed” and asked me to use a handleless glass to pick up the hot coffee. When I proposed ”there is a risk of scalding”, and asked the whole hotel if there is no ceramic cup. Even if you replace it with a tea cup first, the other party bluntly said ”we can wash the coffee cup and we can use the glass for you, and the glass will have other alternatives”, completely ignoring the safety and experience of the guests, and the service is too rigid. (Finally, I barely brought two cups of tea at my strong request, but the communication process was very unpleasant)
The most amazing thing is that at 10:00, the waiter withdraws all the meals in seconds, and there are three or four tables of guests on the spot who are dining. Should you prompt at least 5 minutes in advance to receive the meal? In contrast, from our admission to departure, many leftover dishes and dishes at the table were never cleaned up, and the contrast of ”fast and slow closing” showed the chaos of service priorities. When we were about to leave at 10:10, the door of the breakfast area was closed. We could find the door button by ourselves, and we could not feel the service temperature of the hotel in half.
Third, summary: perfunctory under brand reputation, not recommended!
As a top-ranked high-end hotel in Yueyang, Wyndham Garden in Yueyang has neither the hardware quality control of the brand, nor the basic service awareness. Whether it is the functional defects of the bathroom, or a series of perfunctory operations from check-in to breakfast, the experience is reduced to talk."