"I have stayed in many Premier Inns, but the Douglas (Isle of Man) branch has completely tarnished the brand for me. What should have been a relaxing final holiday turned into a nightmare that left me literally shaking with anger. The Management and Staff Culture Service here is transactional at best and hostile at worst. Upon arrival, we were ignored for 10 minutes by the Assistant Manager, Gemma, who didn't offer a single apology for the wait. Later, when I tried to address issues with the General Manager, John, I was treated like a "naughty child." He refused to speak to me unless I sat down in a patronising manner. Worse still is the culture of dishonesty. Several staff members (Paul and Nathan) corroborated a lie that I had refused to give my name, which never happened. To find out management is backing false statements about guests is terrifying. The hotel’s faulty equipment has cost me significant money. An in-room coffee machine leaked overnight, destroying a textbook and causing terminal water damage to my Nintendo Switch Joy-Cons. The General Manager dismissed this damage because he couldn't "see" the internal oxidation of the electronics on the spot. Do not waste £10.99 on the breakfast. On multiple days there was no orange or apple juice and no eggs. The beans were crusty and dry, and the salt shakers were filthy. When we pointed out the coffee machine was broken on the final day, a staff member (Tracy) became aggressive and refused a refund despite us not having even sat down to eat yet. As a final note, the CCTV monitor at reception is positioned so that the screen is clearly visible to customers, which feels like a significant privacy and security lapse. The only saving grace was a staff member named Millie, who was genuinely helpful. However, one person cannot save a hotel run with such a lack of integrity. I will be making alternative arrangements in future. Stay elsewhere."

"Hotel was in a good location, 2 mins walk away from the main shopping promenade. Service was great from reception, housekeeping and breakfast crew. Only thing is the rooms are a bit dated, and could probably do with a refresh."

"Real let down took 3 room moves to find a room that was fit for occupation"

"I extended my stay as my flight was delayed stay there good and very helpful"

"You can also walk to the Isle of Man TT Race Grandstand. It's on a bit of a hill, so if you stayed in a room facing the sea you could get a beautiful view of the ocean. The bus stop is only 100m away. The location is very good, though I did feel there were some maintenance issues, such as the kettle being dirty. Overall I was very satisfied and thought it was good."

"Lovely hotel, home from home and very relaxed environment!"

"Good location, good service"

"Good location & clean rooms"

"I visited kings house with a friend during the Manx Grand Prix and couldn’t have been happier with our hotel stay. The family that own the hotel are so friendly and made us feel welcome as soon as we arrived (which was around midnight due to us getting the late ferry over from Liverpool). The location of the hotel is great and it’s conveniently located next to a great pub. I would absolutely stay here again and will be recommending here to everyone. Thanks for a wonderful stay"