"The hotel is good, the staff is friendly, the internet works well. There is a brand new gym, swimming pool and sauna.
Negative points: Far from the beach, but for those who are going to Rio Centro (rock un Rio) it is perfect!!!
Another negative point is that the maids would talk in the hallway and wake us up.
And finally, some of the photos on this website are not like there. They should be removed.
But overall the hotel is good and quiet."
"The hotel was great for those attending events at Riocentro, however, due to the Jorge and Mateus concert, the check-in line was enormous, and we had to stand waiting our turn. I waited about 50 minutes to be served. While checking in, I overheard the attendant next to me say that all the outlets were 220v, but there was a transformer (which I thought was one per room and that it was in the room, but it wasn't there). I went out to eat, and the enormous line for check-in continued. When I returned, even with the line, I stopped and asked for the transformer, only to be informed that there was none available. I had to wait for them to return it, even though many people were asking, and whoever was using it certainly wouldn't return it. Then the receptionist kindly took theirs and lent it to me. On Saturday, there was another line for breakfast, another 40 minutes standing waiting for a coffee, which was well-served, but the line was still enormous. On Monday, I woke up and said I was going to the pool until it was time to leave, but everything was closed for renovations; the renovation notice was posted in the elevator that day. I checked in and was informed that there was a pool, but I couldn't even see if it actually existed.
I rented a hotel with a pool and couldn't use it. My stay was disappointing; the only advantage was being next to Riocentro. Otherwise, it was disappointing.
My partner wanted me to book a hotel with a pool, and there simply wasn't one."
"Wonderful hotel, spacious, clean, airy room, with a balcony facing the street, very attractive, super comfortable beds, super cold air conditioning, strong and warm shower, bedspreads available, TOP pool, large and beautiful on the terrace with a super cool view, and super plentiful and delicious breakfast, I highly recommend the hotel and will definitely return."
"It was a really nice hotel.
From the lobby to the restaurant and rooms, everything was clean and comfortable.
Water was provided free of charge.
The breakfast at the restaurant had a wide variety of options and was delicious!
The staff also greeted us with lovely smiles, which was a delight.
There are not many shopping malls or restaurants within walking distance, so I think this is the perfect place for people who enjoy staying in hotels."
"The hotel is very good, the service, the accommodations, the breakfast, I have nothing to complain about.
The only negative point is the location, which ends up being far from several places, increasing the cost of transportation."
"Although the hotel service is very good, the view is good, the room does not have too many problems, the whole is clean and tidy, and there are some. But there are many shortcomings, such as my bathroom is not cleaned very clean every day, and the water charge of the mini bar is particularly high, 9 reais a bottle, and no advance notice. In addition, the hotel's network is very poor, I went to the same price, other hotels nearby, I feel that the price is not high."
"The hotel is very commercial and has a high turnover. However, I think that due to the high turnover, the staff does not care about providing support to guests. They treat people coldly and distantly. The rooms are very basic and lack the bare minimum, such as a hairdryer and a bidet (room 138). The minibar is stocked. I tried to check in early and it seemed like they refused out of pure ill will. The breakfast is basic, they serve a watery cashew and grape juice that is very bad. I would only go back if the price is very attractive, because there are no attractions in the hotel."
"Great health.
However, employee information is different.
Reservation information will not be updated at the reception desk.
I immediately paid 50% of the fee to extend the stay. The next day, I was woken up by the staff to remind me of the check-out time, and I learned that I had paid for the extended time.
After a long time, I left, and when I returned to the room, my room was sealed off.
At the reception, I learned that the reason was the checkout time (the next day)
Once again, I told me to pay 50% of the value of my stay per day until 18 hours.
The receptionist was not notified and did not find any information about this information in the system.
At the time of my relatives, my reservations were also lost.
They must call the reservation department because the information has not been updated in the system. To my surprise, my reservation was cancelled without notice.
I asked about the use of the hotel’s swimming pool, and the receptionist told me that due to the pandemic law, leisure is prohibited.
The next day, I was trapped in the room and had nothing to do because I was unattractive in the hotel and its surroundings.
When I decided to go out to breathe fresh air, there was only 1 hour left to check out. I found that the swimming pool was fully operational and some guests liked it very much.
And I wasted a whole day in the room, thinking it was forbidden because of masturbation.
"
Very Good
60 reviews
8.0/10
1 night
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9.1/10
Great
GGuest UserThe hotel is very nice, a real classical beauty. The public spaces and the pool are very nice too, and the breakfast is good.
The only thing I really disliked is the Checkin/Checkout process... We lost a lot of time at the arrival, when all you want is get to your room as quick as possible.
SSam WolfeAmazing hotel - perfect location on Ipanema beach, outstanding service, stunning pool area for sunsets & drinks.
Bed quality is beautiful - I had an amazing nights sleep.
While the front rooms with ocean view are bigger / better, then courtyard rooms are also good with great air conditioning, bathroom products, etc.
3rd stay here - will stay again!
GGuest UserThe room has lovely views to the beach the staff are very pleasant.
I only had one problem with the nutritionist called Juliana that responded to an email I sent to her explaining about my son’s anaphylactic shock to dairy and unfortunately when we got their to the hotel it was her day off but she had no one ready to cater for my son first they offered him an apple and boiled egg and as soon as I spoke to the manager they made him pancakes scrambled eggs gave him biscuits.
It was a shame that Juliana did not do her job properly causing me and my partner stress on our first day at the hotel.
But next day they where ready for him and he also had a lovely breakfast just hope that Juliana learns how important it is to get ready for costumers that have severe allergies and treats them with more respected.
Apart from this incident everything else was spot on I also called their 24 hr service and order my son some pasta to take to our travel back home and everything was perfect.
GGuest UserReally lovely hotel in a nice part of Rio. Staff are really friendly and helpful, especially as I speak English and everyone else is speaking Portuguese. The room was lovely and clean and the cleaners came here everyday to freshen up the room, put fresh towels in the bathroom and change the sheets. The pool was lovely and very quiet which made the experience much better. I didn’t have breakfast at the hotel very much but the one day that I did, there was a good variety of food. Can’t fault this hotel, very pleasant and would definitely stay here again.
GGuest UserVery friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though.
All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio
GGuodongyizhidongHotel location is actually in Rio, the advantage is that the opposite is the sea, the scenery is very good, the service is also very good. The only problem is that the breakfast is full of flying insects, meat and bread jam, it is impossible to swallow.
GGuest UserThe hotel has a nice location on the beach, but the property could do with some updates.
The first room I went into had a funny smell, so I reported it to reception. The male receptionist looked at me, and as if he doubted my word
After I insisted, he assigned me a new room, but it was left to me to move my luggage. . No support was offered and I couldn’t be bothered to ask.
I did ask if there would be any complimentary water put in the room. He said he would get housekeeping to put some water, but I’m still waiting two days later. 
Power outlets in the room are limited and not designed for modern travel. No USB points.
The TV is old and not smart or Internet connected. There are no cable channels so nearly all of the channels are local language apart from one CNN news channel in English..
The hotel is quite noisy and dogs. The walls are thin and guests scrape furniture across the marble floors. This is relatively easy to remedy if the hotel cared.
The rooftop pool was disappointing as it’s quite small and normally full of kids.
The restaurant is closed after breakfast. There is a bar, but it’s never open..
The biggest problem I had was the Internet. It did not work properly in my room and kept cutting out every few minutes. I had to stand in the corridor or come down to the lobby in order to get any decent coverage. I complained to the staff, but they did nothing and just told me it works.. This was extremely frustrating and I certainly wouldn’t come back to this hotel again.
GGuest UserWe booked this hotel in Nov at an inflated price of $1500 USD for 4 nights assuming there'd be rooftop access on NYE since the hotel website didn't call out a ticketed event for that night. When we arrived, the staff told us it was in fact a ticketed event for an additional $300 USD. Perhaps our oversight but we scowered the website before booking at such a high price and it wasn't there. The manager was very helpful in accommodating a cancellation if needed, ultimately we were too tired to pack and unpack again and waste another day in transit so we stayed and bought the tickets.
Check in is 2pm. We arrived at 1pm and they said they had a room for us. It wasn't ready so we went to the pool where again, service was wonderful. Front desk gave us a tour of 2 rooms to choose from which was great, but then msgd me and said they'd have a diff room ready at 2:30. We went down at 3pm and the room changed yet again and the new room still wasn't ready. We got a room with no apologies at 4pm.
The room was standard. Strong cleaning smell but decent. The shower hose didn't stay in place. The shower drain did not work at all - we had to kick the water to the corner each time for it to drain or pools of water stayed until the next day. The sink also didn't drain. The toilet stopped flushing. We had a plate with one chocolate on it from NYE which by the next day was covered in ants. We are very tidy girls and give some grace for older hotels to have some flaws, but the experience for the price we paid made us appreciate the airbnbs we'd stayed at before checking in here.
Location is great, gym and pool are great, but not worth the $ for NYE or Carnival.
SSarahlou1975Really lovely hotel in a great location. Place was very clean. The staff were all very friendly and the service was excellent. The food was also very nice. I thoroughly enjoyed my stay here and would recommend to others.
What are the best places to stay in Rio de Janeiro?
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