AAnonymous UserHello Trip.com,
I have a major concern regarding my two-night booking at Kenting Yoho Beach Resort for April 19-20, 115/4/18. When I booked through Trip.com, the hotel description stated that there were indoor and outdoor swimming pools. However, upon check-in, I found out that the ocean view pool was closed, and apparently, it has been closed for several months. My husband and I had planned to go swimming, but we couldn't because it wasn't open.
I'm not blaming the hotel at all. My point is, when I book a hotel room on a platform like Trip.com, I expect to receive accurate information before making a reservation. It's frustrating to see a facility listed on the platform, only to discover upon arrival that it's been closed for months.
Overall, I found the room prices at Yoho Beach Resort to be excellent value for money, despite a few issues:
1. The staff were all very friendly and pleasant, though their professional skills were average.
2. The paid SPA massage service was fantastic, with a Thai-style approach. You won't find a better service like this in Hengchun.
3. It's very close to diving spots; you can just walk there.
4. Yoho's beachfront is beautiful and easily accessible on foot.
5. The price might even be cheaper than some B&Bs, yet it offers so many complimentary services.
6. There's a functional coffee shop.
However, many areas in the rooms and public spaces haven't been renovated. The bathroom and overall cleanliness of the room were quite average. If decor and pristine room cleanliness are high priorities for you, then Yoho might not be the best choice. Nevertheless, it definitely has its unique strengths.
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