GGuest UserThis stay included an upgrade to a Chocolate Room. The front desk and other staff at the resort were generally very friendly and welcoming. I suspect that due to a higher number of guests this time or a lack of staff for a while, breakfast was extended to the second-floor restaurant on Sunday. Guests dining after 8 am had to wait a bit. However, the most concerning experience was my dinner on Saturday evening. I'm unsure if it was due to uneven staff allocation or a lack of support measures, but it seems there were many more guests not on the reservation list. While there wasn't a shortage of front-of-house staff, I don't understand why one person at the counter had to run around so much. Shouldn't there be at least two people on duty at the counter to seat guests? Waiting for a table for dinner took over 15 minutes. Each group of guests just stood at the door waiting, with piles of empty tables. There were no walkie-talkies in the kitchen or back, and the flow of people and guests was chaotic. As for the dinner buffet, I don't think it's worth the resort's price. Think twice before eating at the resort's buffet; the selection wasn't very diverse, and the barbecue wasn't as good as expected. The white shrimp was fresh, though. I hope senior management sees this feedback. The duplex room was incredibly stuffy and had a damp smell when we first checked in. We recommend setting the air conditioner to dehumidify to remove the smell and cool it down faster. The bathroom had plenty of water, but the temperature control was inconsistent depending on the number of guests and the time of day. The elevator was very slow, and the layout of the basement wasn't great. The water facilities were maintained daily, and there were shows to enjoy in the evenings. Overall, it was a pretty good hotel for its age.
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