Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Sep 15, 2025
Anonymous User
My stay at the Crowne Plaza Hamburg - City Alster was absolutely superb. From the moment I arrived, the elegant and professional atmosphere was noticeable.
The room was spacious and beautifully appointed, with a incredibly comfortable bed and a fantastic view. The location is also ideal for both enjoying the beautiful Alster lake and accessing the city center.
It’s the attentive service and premium amenities that set this hotel apart. I felt thoroughly pampered and would not hesitate to return for another luxurious stay.
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Price per night from:SGD 108
Posted on Mar 6, 2026
Guest User
I had a really pleasant stay at this hotel. The property is beautiful, very clean, and overall feels well maintained. The atmosphere is welcoming and comfortable. I especially liked that coffee and drinks are available anytime, which is a really nice touch. The breakfast was also great, and the pancake machine was such a cute and fun addition. I would also like to give a special thank you to Adrian at the front desk (I hope I spelled his name correctly). He was absolutely fantastic, very kind, professional, and genuinely caring. He communicated clearly and handled everything very well. I even noticed he was training other colleagues, and it was obvious that he understands the business and customer service extremely well. He really made a positive difference during my stay.
There was unfortunately one issue with housekeeping during my stay. I had stayed one day, liked it so much stayed 4 more days. On my first day, on several occasions a cleaner entered or attempted to enter my room early in the morning even though check-out was at 12:00. On my first day they knocked at 11am/12/12.30 and actually came in at 12pm, although I had paid for late check out (which by the way is an amazing option to have), while I was still naked in bed. One cleaner in particular — an older woman with short burgundy/brown hair — was quite abrupt. She repeatedly gestured for me to leave quickly. At one point she pointed at her wrist as if indicating a watch and used hand gestures to signal that I should hurry and leave, even though I still had time before check-out. It felt quite uncomfortable, especially as housekeeping knocked once and then opened the door quickly on a couple of occasions. On my last day, someone actually came in at 10AM in the morning. I just do not understand. I know it is a big hotel, I know they have to get a lot of rooms done in a short amount of time. I just do not understand the aggression of demanding a guest to leave so they can clean.
Thankfully, Adrian at the front desk was extremely helpful when I explained the situation. He took my concern seriously and helped communicate with the housekeeping team so it wouldn’t continue. Adrian really saved my stay!
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Price per night from:SGD 80
Posted on Apr 14, 2026
Marc PPSuper friendly service at check-in and check-out. Very good breakfast buffet. Very clean room with a great view. Great bar. We'd love to come back again.
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Price per night from:SGD 148
Posted on Feb 12, 2026|Twin Room
Anonymous UserGreat stay — second time and still amazing
I had another wonderful stay at the Hampton by Hilton in Hamburg — this was actually my second time here. The first time I stayed with my mother, and this time with my fiancée, and both experiences have been consistently great.
The service is excellent. The staff are always smiling, very kind, and extremely polite, which really makes you feel welcome from the moment you arrive. Everything about the hotel feels lovely and well taken care of.
The gym is nice and well-equipped, perfect if you want to keep up your routine while traveling. Breakfast is amazing — plenty of options and everything fresh and tasty, definitely one of the highlights of the stay.
The location is also fantastic. It’s close to public transport (there’s a tram stop nearby), making it easy to get around the city. There’s also a great falafel/döner spot close by if you’re looking for a late-night snack, which was a fun bonus. Plus, it’s very close to Westfield, where you can enjoy the scenery and find lots of nice restaurants and shops.
Overall, an amazing stay once again. Thank you to the whole team — I’ll definitely be back.
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Price per night from:SGD 150
Posted on Jul 13, 2026
Guest User
After a slight initial confusion during check-in – I'd never booked through a system like this before – I was genuinely thrilled with the quality of the rooms! Super comfortable beds, a fantastic accessible bathroom, and modern room design. We were extremely satisfied and will definitely become regular guests at Sleep Hotels and recommend them to others!
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Price per night from:SGD 78
Posted on Aug 14, 2026|Bed In 8 Beds Dormitory
Anonymous User
To the gentlemen reading this, you don't have much choice, but to any ladies out there—I strongly, strongly recommend booking a female-only room. I cannot stress this enough: please choose a female-only room.
Overall, the hostel itself is fantastic. The facilities are decent, the location is unbeatable, and you really can't beat the price. The staff members were super friendly, and the place felt clean. Although this was my first hostel in Germany, I’ve stayed at many hostels around the world, and value-for-money wise, this place is top-notch.
The only issue comes down to some of the other guests. When I checked into my first room, I was hit with a terrible odor as soon as I opened the door, and someone was snoring loudly. I asked to switch rooms right away, and the staff were kind enough to accommodate me. Unfortunately, even in the second room, there was another guest with severe body odor who snored heavily all day long. Because of this, I couldn't relax or get a good night's sleep.
I really don't want it to sound offensive to someone..but my overall experience dropped significantly just because of this single reason.
Maybe I was just unlucky, but those guests seemed to be long-term residents.
So again, ladies, even if it costs a bit more, please do yourself a favor and book a female-only room.
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Price per night from:SGD 17
Posted on May 2, 2025
Guest User
Отель находится рядом озером. Есть где прогуляться заняться пробежкой. Вечером на озере с отличным видом можно поужинать. Сам отель удивил спокойным чистым но ером в дополнительно зданни с балконом во внутренний двор, но в номере нет ни холодильника ни столовых принадлежностей. Есть халаты и тапочки. В общем можно рекомендовать если район устраивает (15 минут пешком до главного ЖД вокзала).
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Price per night from:SGD 105
Posted on Mar 22, 2026|Comfort Triple Room
Guest UserNice hotel in the middle of the city, right next to the central station. Clean and fresh, and the breakfast was very good. We enjoyed our 2-night stay here and i wouldn’t mind staying here when visitibg Hamburg again.
Worth knowing, the hotel has 2 small elevators, one of which was closed for repairs causing long waiting times(especially around breakfast times) if you cant use the stairs for some reason.
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Price per night from:SGD 104
Posted on Apr 5, 2026
Guest User
The staff were very friendly and helpful. The room with the attached bathroom were clean and up to expectations. The location is Great. A few minutes walk from local transportation and very close (within a walking distance) from Hamburg hbf yet it was very quite.
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Price per night from:SGD 14
Posted on Dec 2, 2024
Guest User
Die Heizung im Zimmer funktionierte nicht und das Wasser in der Morgendusche war kalt!
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Price per night from:SGD 108