Hotels near Serrano Street, Madrid

The hotel is located right next to Retiro Park, on the edge of Madrid's central business district. It takes over half an hour by subway to get to the Royal Palace or the Prado Museum area, or about 15 minutes by taxi. The nearest metro station is a very close 3-minute walk away. The hotel's cleanliness was decent, but it's clear the facilities are quite old. I booked a room without breakfast, but for some reason, breakfast was complimentary, which was a nice surprise. The variety wasn't extensive, but the taste was acceptable. You could also order from a menu.

The room was spotless and very tidy, and housekeeping did an excellent job daily. Maybe we were lucky, as we didn't encounter any of the bizarre issues mentioned in other reviews. The front desk staff were incredibly thoughtful; we arrived at the hotel around 9 AM, and they kindly checked if our room could be prepared early. We were fortunate to get an early check-in. Everything went smoothly! The breakfast was absolutely fantastic and highly recommended! There was such a wide variety that it was easy to get overwhelmed and accidentally eat too much. I wasn't hungry for the rest of the day. The yogurt bar left a strong impression: thick yogurt, individual cream cheese balls, and cubed cheese curds, all served with nuts, sunflower seeds, dried plums, and dried dates. You could grab a ceramic bowl and mix and match to your heart's content. One bowl like that would keep me full until evening! 😄😄 It's a shame I didn't take any photos; I honestly forgot. The hotel was very thoughtful, with three coffee and tea stations. There was also a separate area with packaged snacks and drinks; it was really thoughtful for tourists to grab a couple on their way out. I will definitely come back here again when I visit Madrid.

Hard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in. We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room. We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room. In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction. The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling. Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good. Hard Rock Hotel 距離 Atocha 車站步行不遠，10分鐘左右就到。門口有樓梯，我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。 我哋預訂了四晚家庭房，比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆，我辦理入住時口頭提醒。但入到的房間已有多一張折疊床，且只有一個洗手盆。致電接待我哋二人不需要額外床，且特別要求兩個洗手盆後，因語言障礙可能溝通較慢，前台最終同意調整房間。 我哋感激有安排，但起初員工態度似乎有些抗拒，還說「額外床就是這樣安排的」，臉上毫無表情。我必須堅持解釋，多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。 最後，前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情，但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel，或許文化差異讓前台員工對這類服務顯得不自在。 房間本身寬敞乾淨，配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音，但不影響休息，床邊還有耳塞。客房房務人員總是帶著笑容，非常親切。 總體來說，Hard Rock Hotel 硬體設施優秀，但暫時不確定會否再次入住。

The industrial-style decor was as basic as it gets, which was fine since I only needed to sleep for five hours before catching my flight. There was no view from the window, it was completely blocked. It's a convenient ten-minute drive to the airport, and there's also a shuttle bus available.

Good hotel room, very nice morning buffet with lots of different dishes. Hotel's restaurant at late night also serves pretty fancy food. Also, I really loved the free water and drink dispenser there. Got myself lots of free hot milk and fruit flavor water there. Would really recommend this place!

The hotel was very comfortable and very comfortable. The only thing that for the price you pay was waiting a little more in the room (the dust had not passed in several days and I am allergic, the bed header was unspoken, there was some walls shaved, there was only one night mel and was damaged). A positive point was that there was a diffuser for the dryer, that is almost a miracle.

This hotel is about a 12-14 minute walk (850 meters) from the train station (which has a metro connection). Hotels in Madrid are generally expensive with small rooms, so the only real perks here are the convenient location and relatively new facilities. I chose it because I had an early high-speed train the next day. I also bought breakfast, but it was incredibly disappointing. I'd highly recommend skipping breakfast here – it doesn't even compare to a B&B breakfast and definitely isn't worth the price.

I was in a shared female dorm. Nice bed and location. A towel was provided but be prepared for a cold water shower. No real kitchen to speak of. Just a small iced over fridge and microwave. It’s in a nice location and easy to walk to all the hot spots.

This hostel offers a very good balance between price and quality. The room, bathroom, sheets, and towels are clean. The location is very central, yet it is completely quiet on the third floor. Check-in may be complicated for non-Spanish-speaking guests, as you do not receive any information prior to arrival. Shampoo and shower gel are provided. The air conditioning is new and works very well. This place opened in 2023.

To check in, you need to contact them via WhatsApp at the entrance. The staff responsible for check-ins weren't very responsive, and I had to wait 5-10 minutes, even making a call to them. However, another staff member, an uncle who manages the hostel, was incredibly warm and genuine. I forgot my locker code twice and he kindly reset it for me. The biggest downside was definitely the room, mainly due to a strong odor. Some guests' body odor was so overwhelming and the ventilation wasn't good, which severely impacted the living experience. I couldn't sleep at all that night, partly because of the pervasive snoring from many guests. The continuous snoring led me to pack my bags and leave at around 3 AM. Overall, the facilities were fine, and the downtown location is excellent, but the room smell was just too much.