Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 8, 2026
Guest UserThis hotel was exceptional and definitely the best hotel I've ever stayed in. The service was unforgettable and all the staff were approachable and ready to have a good chat. My family and I interacted with lots of bubbly staff with excellent service at the breakfast. The staff at the lobby were no different, they spontaneously helped us to open the doors and pull our luggages with friendly words of greeting. The concierge workers were also a great help with finding our way around the big city of Jakarta, and had a great knowledge of the surrounding area. Additionally, they allowed us to check out late at 1pm even with the limited vacancies. When we accidentally dropped our bags on the floor, one concierge lady even rushed to help us pick them up. The room itself was clean and spacious with no bad odours, and the beds were extra comfortable with their memory foam pillows. Complementary water, milk, tea and coffee was also provided. The breakfast on the 90th was another memorable feature. There was a cold section and hot section for the food, and a menu you could order from. For drinks, the highlights were customizable freshly grinded juice and homemade tea with table service on a cart. The same floor also had a great view of the city skyline (I reccomend the night view and sunrise if your an early riser). The indoor pool and gym is a great stop for a cooldown if you need a break from the heat, or just want to have a workout. Both facilities were clean and convenient. The location was another big hit, the hotel was right in the middle of centeral Jakarta, and a short walk away from a bus station and MRT, along with a bunch of malls/plazas with lots of great places to eat and drink. I'd definitely come back to this hotel, and I strongly recommend you to try it out.
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Price per night from:AED 527
Posted on Jul 29, 2026|Deluxe King Room
Guest UserI recently had the pleasure of staying at Shangri-La Jakarta, and it was an exceptional experience from start to finish.
I stayed in a spacious balcony suite on the 29th floor, which offered stunning views of Jakarta. The suite was beautifully appointed, combining elegant design with modern luxury and every amenity one could wish for. It was the perfect place to relax and enjoy what Jakarta has on offer.
The Horizon Club was a real highlight. The cocktails were outstanding, and the atmosphere made evening drinks a memorable experience.
A special thank you to Mr Markus Christ and his wonderful team for their warm hospitality. Their professionalism, attention to detail, and genuine friendliness made me feel truly welcome throughout my stay.
The hotel has everything you could ask for, including excellent dining options and a fantastic bar featuring live music, creating the perfect atmosphere to unwind in the evenings.
Shangri-La Jakarta delivers five-star luxury with impeccable service. I highly recommend it to anyone visiting Jakarta, whether for business or leisure, and I look forward to returning.
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Price per night from:AED 385
Posted on Jul 26, 2026|2-Bedroom Executive
Maya ABEverything was good.I was surprised upon entering the room as it was decorated for my advance birthday.The rooms were huge but the set back was that the interior furnitures are outdated and the breakfast was very limited.Staffs were extremely friendly and helpful and i dont mind returning to this hotel again if i were to come to jakarta again due to its strategic location and i will definitely recommend this place to my family and friends.
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Price per night from:AED 433
Posted on Aug 11, 2026|Superior Queen Room Non Smoking
Guest UserThe room was fantastic, and both the staff and front desk were very welcoming. The price was also very reasonable. The hotel's location is great, close to the city center and only 5 kilometers from Grand Indonesia mall. There are also many smaller malls and restaurants nearby.
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Price per night from:AED 206
Posted on Aug 10, 2026|Deluxe
Anonymous UserI chose this hotel mainly for a business conference. The room was spacious, and while the facilities were a bit dated, it was very clean. The hotel assigned me a high floor with an excellent view. The location was superb; there's a convenience store a 2-minute walk downstairs, and it's not far by taxi to the large Grand Indonesia mall (though Jakarta traffic is very heavy).
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Price per night from:AED 150
Posted on Jun 17, 2026
Anonymous UserI recently stayed at this hotel and had a wonderful experience from start to finish. The check-in process was smooth and efficient, and the staff greeted us warmly upon arrival. Throughout our stay, every member of the team was professional, friendly, and always willing to help with any request.
The room was spacious, clean, and very comfortable. The bed was excellent, providing a great night’s sleep after long days of exploring the city. Housekeeping maintained the room perfectly each day, and we appreciated the attention to detail. The bathroom was spotless and well-equipped with all the necessary amenities.
One of the highlights of our stay was the breakfast. There was a wide variety of fresh and delicious options, including local dishes, fresh fruit, pastries, and hot meals. The restaurant staff were attentive and ensured everything was constantly replenished.
The hotel’s location was another major advantage. It was conveniently situated near restaurants, shops, and popular attractions, making it easy to get around without spending too much time on transportation. Despite being in a convenient area, the hotel remained quiet and peaceful, creating a relaxing atmosphere.
We also enjoyed the hotel’s facilities, including the swimming pool and fitness center. Both were clean, well-maintained, and never felt overcrowded. The Wi-Fi connection was fast and reliable throughout the property, which was especially helpful for staying connected with family and handling a few work-related tasks.
What impressed us most was the level of hospitality. The staff genuinely seemed to care about making guests feel welcome and comfortable. Small gestures, such as offering local recommendations and checking whether we needed anything during our stay, made a significant difference.
Overall, this hotel exceeded our expectations in every way. The combination of excellent service, comfortable accommodations, convenient location, and outstanding facilities made our trip even more enjoyable. I would highly recommend this hotel to anyone visiting the area, whether for business or leisure. We will definitely choose to stay here again on our next visit. ⭐⭐⭐⭐⭐
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Price per night from:AED 64
Posted on Jan 5, 2026|Superior King Room
Henry_the_KingA mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden strip on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached)
So with no heating, I got cold there with 27c outside, I find this very very strange.
But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point.
On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting.
It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S
So there are several issues that affected my health here.
The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm.
Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting.
The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..
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Price per night from:AED 109
Posted on Jul 31, 2026|King Room
Guest UserThe hotel's location is excellent, right on the main road. The Chinese food was delicious and varied daily, offering congee, noodles, and other dishes popular with Chinese guests. The service was also great; staff were very helpful with luggage. I'll definitely book this hotel again for my next business trip.
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Price per night from:AED 233
Posted on Jan 4, 2026|Privilege Queen Room Non smoking
Guest UserLocation is fantastic with lots of cafes and restaurants around. Room facilities were abit dated and old with cracks in the toilet and old room carpets.
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Price per night from:AED 164
Posted on Feb 2, 2026
Duoqijunfute
The room was generally clean and affordable! There's a big mall nearby, right by the main road. The only downside was that the bathroom water was salty, but overall, it was a decent stay.
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Price per night from:AED 24