DDeodatusFirst time at Citadines Iloilo.
The room itself was spacious and comfortable, and the location is top-tier — right in the heart of downtown Iloilo. The resto-bar on the second floor is great, and the staff there showed the kind of warm Ilonggo hospitality we’re all proud of. I commend the step to help the environment. Their is a refiling jar of water inside the room, DBest!
But since this was my first stay, there were a few things I really noticed:
1. I booked specifically requesting a single bed. I was given a room with two beds instead.
2. I also requested a quiet room, yet I was placed on the same floor as the swimming pool — and that night there was a big party going on until 9 PM.
3. I didn’t expect a fancy view since I booked a lower-priced room, but natural light is a basic comfort. Unfortunately, I couldn’t even open my curtains because people outside, from the pool, could directly see into my room.
4. And the worst part: while I was resting, another guest opened my room with their key card. Absolutely not okay.
I understand the hotel was fully booked, but that shouldn’t be used as an excuse. Front desk staff should still be trained to handle guest requests properly and ensure room safety — especially safety.
Should a guest really have to pray the hotel isn’t full just to avoid these issues?
Despite everything, I’m willing to give them another try. I know they can do better — and I hope the next stay reflects the level of service Citadines is known for.
Show more