"Excellent hotel with great service, food, and hot spring we love it!n"

"Location is excellent. However, the services was unbelievable that every customer should bring along their luggage from the carpark to the entrance of the hotel and no staff will help. The onsen is like a swimming pool and seems not very Japanese. The dinner was a buffet style which i am not prefer very much."

"Everything about my stay here was great. The front desk staff provided excellent service. The room was clean and smelled good. The onsen was a bit small, but okay. The breakfast was delicious."

"Great service. The receptionist tried to help me out with public transport in a northern more remote area . Bed and pillows are very comfortable. I didn't try to food even it's available as half board"

"The buffet was incredibly satisfying, just as other reviews mentioned. They even had Haagen-Dazs ice cream! However, I was a bit disappointed that the free beer usually offered in the lounge was charged at the buffet. Despite that, overall, I was very happy with the hotel. I'd love to go back."

"Very friendly staff. The hotel is a little dated but ok."

"This is the newest hotel in Matsushima, so the facilities are top-of-the-line. Those who enjoy private onsen (hot spring baths) can relax and enjoy them without worry. What I really want to talk about is their service. First, before check-in, we contacted the hotel via email, and they responded quickly, adjusting the transportation arrangements promptly based on our arrival situation. Second, during our stay, the staff learned that we planned to visit Tashirojima, and since it was during typhoon season, the hotel staff kept an eye on the weather and ferry operations for us. Finally, regarding language, the hotel has two staff members who speak Mandarin, so there were no communication barriers throughout our stay."

"This is a low rating for a reason; there are no particular issues with the facilities. I decided to give a low rating because of the service provided by the front desk staff (a tall Japanese man in his 30s with curly hair). After checking in and receiving my key, they didn't explain anything about the hotel, just said, "The information is written on a piece of paper." (We spoke in Japanese, so it wasn't a language issue.) When I tried to ask about the facilities that weren't written on the paper (where they were), they were already helping the next guest. The worst part was that they had already shown the next guest around the hotel; why didn't they? I simply handed over my passport and checked in, so I don't think they were encouraging any complaints. I will never stay here again, and everyone should be careful."

"The hotel is conveniently located. Just turn left as soon as you exit JR Matsushima Kaigan Station. It is suitable for those who travel by public transportation."