"A very nice hotel, new and clean. The breakfast was comprehensive, and the staff were very friendly."

"We arrived around 11pm and we carried big luggages. There is a small hydraulic lift from 1st to 2nd sty but there is nobody in the 1st sty concierge. My husband needs to call receptionist on 2nd sty to help us to operate the small hydraulic lift. The room size is quite smaller than it looks like from the photos. Location is near to metro and have direct train to Paris Disneyland. It is more suitable for business trip then for family."

"The hotel's location faced a noisy street, especially in the evening, and our room overlooked it. It was the first time we'd ever stayed in such a small room, just a few square meters. There were three of us with a dog, and you can see the type of accommodation we had in photo #9. When the third bed was unfolded, we couldn't access the toilet or bathroom without climbing over it. The beds were good quality and the mattresses were fairly comfortable, but we sweated a lot because of the synthetic covers. We were missing a towel for the third person, and the toilet was practically unusable because it was so tiny; women couldn't even spread their legs. There was very little storage space, so we certainly won't be returning to this hotel. The prices may be very low, but don't expect much in the way of comfort."

"I always stay here for business trips. The lounge area on the 2nd floor is perfect for working."

"Nice and good, easy to access and near food area, have long stay option"

"Dear Accor Customer Service, I am writing to formally express my deep dissatisfaction with a recent stay at one of your properties, Mercure Paris La Défense Grande Arche, which fell far below the standards I expect from the Mercure brand and the Accor Group. As a regular and loyal guest of Mercure hotels, I was appalled by the experience I encountered during this stay. The air conditioning in my room was not functioning, and when I approached the reception for a solution, I was met not with professionalism or concern, but with rudeness and complete indifference. The only response I received was, "open the window", which is an absolutely unacceptable and dismissive approach to a basic comfort issue in a hotel of this category. This is not just about a technical fault—it’s about poor customer service, lack of empathy, and a complete absence of accountability from your staff. I have come to expect a certain level of hospitality and care when staying at Mercure properties, and this experience was the exact opposite. This incident has left a very negative impression and has made me seriously question whether I should continue choosing Mercure for my travels. I demand an explanation for this lack of service, and more importantly, I expect concrete action to be taken. At the very least, I request appropriate compensation for the discomfort and disrespect I experienced. I trust you will treat this complaint with the seriousness it deserves and respond promptly. No.PHWLFQRV"

"Finding the accommodation and getting the keys was a breeze, we really enjoyed it. It's quiet and clean. The manager is lovely and helpful. (She responds quickly to messages.) Our stay was fantastic, we'll be back. I highly recommend Clémentine's. I forgot to take photos, but the accommodation is exactly as pictured."

"Clean and hygienic, not large but fully equipped with brand-name bathroom fixtures, quiet and safe. It's very convenient to stay here if you're going to a concert; it's just a few minutes' walk away."

"The hotel is very clean and pleasant, the amenities very correct and the staff friendly. Convenient when you have a concert at Paris La Défense Arena, barely 20 minutes walk for a reasonable price."