"Outstanding stay from the beginning to the end! Loved the friendly service, the facility, and breakfast!"

"Love this hotel it was nice it was clean only one bad thing for it customer service. The customer service really was bad they had attitudes I don't even know why you would have a attitude 4:00 in the afternoon but they did. It was real bad so you know it won't stop me from staying there I think they just need a lesson on real customer service special to someone who is a Hilton member"

"Every time I drive back to New York from Florida, I will live here. It is convenient and clean. It also accepts pets. There is no microwave in the room. But there is a front desk downstairs. It is still very recommended."

"The front desk lady was very enthusiastic and introduced the facilities, environment in detail."

"Nice place. Very clean!"

"I understand the reservation was non-refundable, and I take responsibility for my mistake. However, I contacted Trip.com immediately after booking, and their team made multiple efforts to contact the hotel on my behalf. The refund request was denied. I also spoke directly with Stacy at the hotel, who initially told me that a refund would be possible if the third-party provider approved it. She even stated that if I had booked directly with the hotel, they would have refunded me immediately. After following her instructions and contacting both Trip.com and *******, I was extremely disappointed to find that the hotel’s response was completely different from what I had been told. The communication was inconsistent and misleading, leaving me with the impression that I was being passed back and forth without a genuine effort to resolve the situation. I understand policies exist, but customer service should also involve honesty, transparency, and reasonable consideration. The way this situation was handled was very disappointing and left me with a negative impression of the resort."

"Generally,"

"It was a good location. The bed was comfortable. Easy check in and check out. Nice staff."