Pet friendly Hotels in Surrey

"It was my second time staying at this hotel. There were two things I really needed to mention. First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.” I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy. After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in. Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before. The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲 The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor. The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers. The housekeeping staff were all super friendly though."

"The hotel itself is good, but the staff was extremely unprofessional and did not reflect Marriott standards. Interactions felt more like dealing with a low-budget motel than a premium brand. Booking policies are very rigid. Even after staying several nights, the hotel refused to allow any date modification when my plans changed. They also refused to refund the night I did not stay and did not return the parking fee either, stating that the reservation was prepaid. This was disappointing, especially since the third-party booking service contacted the hotel directly and I was present at the front desk at the time. Despite this, the staff denied any adjustment and showed little willingness to help. Overall, the lack of professionalism and flexibility significantly impacted my experience. I hope Marriott management reviews this, as it does not reflect the standards the brand is known for."

"The room was clean and tidy. The staff did not disturb during the stay. The breakfast provided was simple but coffee, bread, and eggs were available. The taste was good. There was no Chinese service. The guests were basically foreigners, but they were all friendly. Parking is convenient, there is no supporting facilities around, if there is no car to travel, it will be a little trouble."

"My stay at the Ramada was comfortable, clean and quiet. I enjoyed my stay for the night. The price was ok."

"The room size is quite small, clean and tidy, and the sound insulation is good. The location is close to the Skytrain station, and there are Tims and Wal-Mart nearby, which is more convenient. Temporary booking room, the price is high."

"Hotel facilities are relatively old, not as good as Langley's Sandman, parking in the ground, booked a large bed suite with kitchen, less kitchen utensils, you can do something simple. There is a supermarket not far from the surrounding area, but you need to drive."

"Clean rooms and locations are near the mall and a lot of restaurants near by"

"Check-in is very friendly. Children under 12 years old do not need an extra bed and receive extra breakfast. The room has a typical American design that is clean and simple. There is a Tim Hortons fast food restaurant to the left of the hotel exit. The experience is very good and it is worth recommending."