"Absolutely wonderful. Everything was perfect."

"We had a brilliant stay at the Maris Grand Waterpark Resort and would definitely recommend it. The location is great, with only a short walk to the Protaras strip and the nearby beaches. The hotel itself is very modern, clean and well maintained, which made the whole stay really enjoyable. The staff were absolutely 10/10 — everyone was friendly, welcoming and always happy to help. The pool area is lovely, and the water slides are great fun for all ages.There are also multiple bars around the hotel, which was a big plus as you never had to wait long to get a drink. Aircon is the room is actually too cold which was a massive bonus, set to around 25° lol! Overall, we had a fantastic stay and would happily come back again."

"What an absolute gem of a hotel in Cyprus. On arrival the fridge was stocked with soft drinks, water, beer, wine, sandwiches and pastries as we arrived late at night. Should be a 5 star establishment. I cannot praise all of the staff and the management highly enough. They go above and to make your holiday experience amazing. Friendly and approachable. The assistant manager Mr Flouris was exceptional and was visible daily around the hotel. We had a room with a private pool. The room was spacious with a fridge and small freezer. Iron, small ironing board and hair dryer are in the room. Coffee machine, microwave and kettle as well with all the supplies you need. They deliver water and soft drinks daily. Pastries were delivered every afternoon to the room. Our terrace had 4 sun loungers and two umbrellas. We had the sun all day. Air conditioning unit worked well. We were celebrating our 30th wedding anniversary and they added special touches to the room that day. The food was of a high quality. Different dishes daily and was cooked to a high standard. They continually top up the food during service. The hourly free bus service was a godsend. You can get dropped off in Protaras or at the beach and can return using this. We got a late check out room as our flight home was late at night. The room had a large terrace to soak up the last of the sun! Missing the hotel and the staff already. Will definitely be booking for next year. Keep up the good work. You are all amazing ."

"Me and my mum stayed in this hotel for 4 nights. Two of the main reasons I booked this hotel were because of its excellent location and they have front sea view room available on the dates I wanted. Let’s talk about the positive first. The seaview in our room was amazing and the location was perfect. Easy to go around, restaurants and bars and grocery are all walking distance. Bus 101 and 102 right next to the hotel can take us to all the tourist attractions nearby. The balcony door was so soundproof that despite located in the middle of the center, we barely hear anything once the door was closed. They did surprise us with a compliment bottle of champagne when we arrived as I mentioned that it was my mum’s birthday trip. It is definitely a family oriented hotel if you have kids with you. They did have some sort of program daily for the kids to join and having a calm white sand beach right in front of the hotel is definitely something you want to have when travelling with kids. Now comes to the negative. First of all, the service was definitely not I would expect from a 5 stars hotel. We arrived with a taxi, there was two bellboy approached our taxi which I thought they would helped with our luggage as we were all female including the taxi driver. However the older bellboy just stand there when me and the taxi driver were unloading the luggage from the taxi. He was literally right next to me and watched me struggle a bit with the luggage and did not even lift a finger. The older guy then told the younger one to take our luggage to the lobby after me and the driver unloaded it from the taxi. Honestly I found it quite unacceptable for a 5 stars hotel. The receptionist that greeted us was nice and she gave me all the information I needed and brought us a welcome drink which it did immediately make me feel better. The room was definitely dated, no toothbrush or cotton bud and cotton pads were presented in the room. Only shower gel and shampoo was provided ( no actual conditioner). It was fine for us as we always carry and use our own but I would expect those amenity to be already present in the room of a 5 stars hotel. Bed was extremely soft but we did not end up with back pain waking up so I think it was fine. All in all , the room was definitely not posh or what one might expect from a 5 stars hotel. Then when we tried to reserve for the sunbed, there was not much available so we ended up on the grass but not next to the pool but I guess that’s just our luck and the hotel was pretty packed so can’t do much about it. Breakfast in the hotel was ok. Quality was fair. Same food everyday. Freddo coffee is not included apparently. Service at the breakfast was 50/50. There were staffs that were smiling and greeting us and even remembering us ( all were from south Asian) and there were staffs with a poker face and just come collect our plate without even asking us if we still was eating. One Manager just stand there observing with a kind of upset face and zero interaction with customers. Another was annoyed by the staffs as some seem to not knowing which area they should be working in. As someone that works in hospitality I could sense that it was not a happy environment to work in. It seems like they were hiring inexperienced staffs and provide them only basic training at the peak season just so they can deal with the high amount of customers. The tension was high and even the customer can feel it looking at their interactions. By 10:30am they would try to collect everything on the table even you might still be working on the breakfast as they have to prepare for the lunch hour for the all inclusive plan customers. I would not say it was a bad stay. I still did enjoy my time there in this hotel. However I think the hotel did not quite meet the standard of a 5 stars hotel. Next time when I go back, I would tried their other sister hotel—sunrise pearl/ sunrise jade as they do look more posh and new."

"excellent"

"First lads holiday absolutely buzzed, everything is what we could have asked for and more, we met various staff which were beyond amazing and very supportive. The entertainment was a great laugh and met some cool new people"

"Clean, tidy, spacious and Pan was really helpful and front desk... Greatly recommend and see you hopefully next year again."

"Absolutely stunning view! amazing service fantastic reception team , easy access to the bus stop for visiting nearby towns with bars and restaurants pool and cove both wonderful"

"Staff was very friendly and we felt very welcome. Food was delicious, we had all inclusive. We will definitely come again."