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The location for this hotel is ideal for exploring Berlin by foot or public transport. There are also quite a few attractions nearby or a short walk away and many good restaurants close as well. We had very few interactions with staff as we had no issues during our stay and when we did speak with them they were kind and helpful. First thing we needed was to sort out parking and that was easy because there was free street parking in the evening and on weekends so that was free during our stay. We had a quick check in too. We booked a double room for my wife and I and a single room for her mom. We both had a good amount of space and the rooms have furniture that utilize the space well including a desk, a safe, shelves with built in hangers and plenty of bars and hangers throughout the room to hang your things. There was a small TV, good lighting and some helpful lighting around the headboard. The tempurature control is good in the rooms with a thermostat on the wall that has a power button on top and controls on the front to control the air conditioning or heat. The beds were comfy and the rooms were very quiet at night so we got a good night's rest. The bathroom was small but designed well. The shower had good pressure, plenty of hot water and a good curtain to keep the water in. They provide a shampoo/shower gel combo so you may want to consider bringing your own bath products. If you book a suite you get a mini fridge and kettle but the regular rooms have neither. There are tea stations on even floors that have a nice filtered water dispenser that does hot, cold and room temperature water.

I recently stayed at this hotel , and I have to say my experience was a real mix of good and bad. I'll break it down clearly so other travelers know what to expect. Check-in experience I arrived at the hotel AT 21 PM, which was supposed to be the standard check-in time. To my surprise, there was absolutely nobody at the reception desk. I stood there waiting, thinking someone would appear in a minute.. After a while staff member finally came out from a back office. They looked a bit stressed or overwhelmed.The check-in process itself was rushed and cold. Coffee in the room – horrible Another big downside was the in-room coffee. The hotel provides instant powdered coffee – the cheap, soluble type that comes in a small sachet. I made a cup hoping for a decent morning coffee, but it was truly horrible. The taste was artificial, bitter, and had absolutely no real coffee flavour. It honestly tasted like chemicals. In my opinion, a hotel charging these rates should definitely offer capsule coffee (like Nespresso or a compatible system). Powdered coffee is outdated, low-quality, and leaves a terrible impression on guests who appreciate a good cup of coffee to start the day. This is a small detail that makes a big difference. I ended up going out to a nearby café to buy real coffee. THE POSITIVE POINTS Cleanliness – excellent On the positive side, I have to say that the cleanliness of the room was impeccable. The bed sheets were crisp, white, and spotless. The bathroom was perfectly clean – no hair, no dust, no stains. The floors were well swept and mopped. It's clear that the housekeeping staff takes their job seriously and does an excellent job. I felt very comfortable in terms of hygiene and tidiness. The room itself – fine The room was fine. It wasn't luxurious or particularly stylish, but it was perfectly acceptable for a short stay. The bed was comfortable enough, the TV worked well, the Wi-Fi connection was stable, and the air conditioning functioned properly. There was enough space to move around and store my luggage. So for a basic, no-frills stay, the room met expectations.

Clean, quiet and good environment

We stayed in a family room - but it was tiny - there was hardly room to move! I didn’t expect a suite, but I definitely expected a family sized room - not a double room but with extra beds - especially for the price! Was so small that it had a sliding door to the bathroom to save space, but (by design) it didn’t close properly, so there was a gap all the way round and it didn’t lock - so no privacy! Staff could have been friendlier. However - breakfast was excellent! Huge variety. Great location.

🌟 A Wonderful Stay at Holiday Inn Express Berlin City Centre 🌟 During my recent trip to Berlin, staying at Holiday Inn Express Berlin City Centre was truly one of the best decisions I made. 🏙️ The location is excellent — just a short walk from U-Bahn and S-Bahn stations, and within easy reach of many famous sights like Museum Island and Checkpoint Charlie. The rooms were clean, quiet, and comfortable, with everything I needed. 🛏️✨ Although compact, the space was well organized and perfect for a city stay. Breakfast was simple but satisfying — fresh bread, fruits, yogurt, coffee, and more. 🍞🍎☕ What really stood out to me was the friendliness and professionalism of the staff. The reception team spoke fluent English and went above and beyond to answer all our questions and make us feel welcome. 🙌😊 At the end of our stay, my travel companion and I sat in the lobby and said, “Next time we come to Berlin, we’ll definitely stay here again.” 👉 I highly recommend this hotel to solo travelers, couples, families, and even business guests. If you’re looking for comfort, convenience, and great service — this is the place to be. 💼🧳💙 Highly recommended!

+ The checkin and checkout process is very automated. + Laundry service is available with additional pay. - Mattress is too soft to cause back pain. - Amenities were not cleaned properly. - TV and wifi does not work with Amazon connection ++ The location is convenient for tram, bus and S-Bahn within 100 meters. Do not recommend for very short stay!

I wasn't sure what to expect when I booked this hotel. On average the reviews were ok, but there were some that had me a bit worried. However after staying here I can definitely say that I fully enjoyed my stay and have no complaints. Location: Excellent! The hotel is just off the main shopping street and has good access to transportation. There are shops, grocery stores and resturants in walking distance. Building: Yes it is an older building but it is well maintained. Sure it could use a few updates but there was nothing that I found wrong. The room was clean and the bed was comfortable. There was no air conditioning but this is expected in most older european hotels and a fan was provided. The shower was very clean, had good water pressure and good temperature. I saw a few people in other reviews complain about having to leave the keys when going out, but this is common in most older hotels in europe where actual keys are used insted of door cards. Its actually a good thing because it avoids you having to be responsible for it and paying a hefty fee to have locks changed if you lose the keys. Service: This was the real winner for me. Everyone was so friendly to me and very helpful. I felt welcomed and I really appreciated this. Price: the price was competative with the market. It wasn't the cheapest but was not expensive. It did offer good value for the price. Overall, I would definitely stay here again.

Ich hatte einen fantastischen Aufenthalt! Das Zimmer war sehr geräumig, sauber und geschmackvoll eingerichtet, sodass ich mich rundum wohlgefühlt

I I had an unforgettable hotel experience. When I arrived, I tried to push the door open, but it was locked. There was no doorbell. Just as I was fretting over what to do, three groups of guests who had booked the same hotel tried to enter, but none of them could get in. Then one of the guests noticed a digital keypad and typed in the code from her email, but none of them could get in. Each of our groups tried their codes, but none of them could get in. As we were still fretting, the door suddenly opened, and a guest came out, allowing us all to enter. That guest explained that the hotel had emailed us a ten-digit start code and a four-digit comfort code. You had to enter the start code first, then the comfort code, to open the door. The other guests had both the start code and the comfort code, but my email only contained the comfort code. The kind guest checked my email and confirmed that it contained only the comfort code. He then called the hotel, and they said our reservation had been cancelled because we hadn't paid the city tax. However, I clearly saw on the check-in voucher that the €29.90 check-in fee was payable upon arrival. The staff member on the phone later said they would email us the payment and, after payment, gave us a new start code and comfort code. After payment, we finally got a room. However, upon checking in, I discovered it wasn't the Standard Studio with Balcony we'd booked, but a Standard Studio. I didn't want to call them again to complain about the mistake; I just wanted a comfortable room. The hotel's location is convenient, about a 5-minute walk from S train station, and the room was generally acceptable.

The room is very basic, just a cabinet and bed, not table or chairs in room, it quite far away from the city , need transfer 2 to 3 times train to all the surrounding scence.