Find 4-Star Hotels in Marseille

": Francois is a credit to the hotel! 10/10 service I recently stayed 2 night and had a wonderful experience, largely thanks to the exceptional service provided by a staff member named Francois. Francois was incredibly helpful from the moment we met him. He took the time to explain everything in perfect detail—from the hotel amenities and breakfast hours to the best ways to get around the city. His communication was clear, thorough, and really made us feel welcomed and informed. It's rare to find someone so genuinely dedicated to making sure guests have a great stay. He is truly top class. If you want a stress-free check-in with all the information you could possibly need, ask for Francois! Thank you for a great start to our trip.”"

"First, the positives: The breakfast was fantastic, and the coffee was great, which is a rare find at this price point. The room had a kettle, and the front desk staff were incredibly friendly and helpful! The hotel is a convenient 10-minute walk to the Old Port. The lobby offered free coffee and croissants. I was really worried about service staff in France only speaking French, but everyone at this hotel spoke excellent English. Now for the issues I encountered: Initially, I was given a room on the fourth floor. When I pulled back the covers, I found a significant amount of hair on the pillows, which seemed to be a mix of human and animal hair (this hotel is pet-friendly). Lifting the duvet revealed even more hair, making it seem like the cleaning staff hadn't changed the bedding at all. The front desk immediately offered me another room on the same floor. After moving my luggage, I still found a small amount of hair when I pulled back the covers in the new room. I then asked the front desk for a fresh set of sheets and duvet covers. They offered to move me again, this time to a room on the 6th floor. This room was much better, but the pillowcases had yellow stains on all four corners. I requested new pillowcases from the front desk and changed them myself. One minor concern: The hotel isn't on the main street and is a bit close to the train station, which made me slightly uneasy walking around at night."

"Less than 10 minutes walk from Marseille Old Port. Parking is available on the road at the entrance of the hotel. The hotel also has a special paid parking lot. Clean and bright, the staff is welcoming, the room is equipped with tableware and kitchenware, you can cook by yourself."

"Perfect location. Especially for those who will only going to stay for a short trip because you will not waste your time going to the point of interest of Marseille because it is at the heart of the tourist area. The view from the room is gorgeous and worth the money. Restaurants and souvenir shops are lining up the area. Based on my limited stay I learn that Marseilles can give up different vibes only in a few block so the location of the hotel made me more comfortable. The AC works properly and there is an elevator. I believe there is also a car parking service but I don’t use it. The receptionists are professionals and helpful."

"This place is nice for a night. Not really near anything of importance, but if needing a place to stay before heading to the airport it's ideal. Near some restaurants in a seemingly dodgy part of town. The parking is a bit odd. I got stuck in the private parking for the apartment complex next door. When going into the parking stay to the left side. There's a nice pool and dining area to relax. Rooms are of great size and comfort. Very affordable in terms of a Crowne Plaza. Very good staff, was given a free upgrade. I highly recommend."

"Second stay at this hotel. Convenient for when traveling to / from the cruise port or airport. The hotel itself is very nice, small but great character and good facilities. We had a double floor mezzanine family room. Great room with comfy beds, clean, good amenities and nice bathroom, fridge, coffee machine etc so everything you need. There are two big downsides to this hotel that are out of their control. The old big French doors / windows look great but are not good at all for sound. We were on the 5th floor and heard cars, sirens, mopeds and people until the early hours and this does impact sleep. The second thing is the area, not a pleasant place at night. Lots of Homeless, rough sleepers and not a welcoming place. For us, simply going there to sleep and be comfortable and have a nice room it was good and we’d stay again, but it is expensive when you consider the area and noise at night vs some other better located hotels in Marseille"

"Service : correct Installations : satisfaisantes Chambre : propre et de dimension correcte, idéale pour un court séjour (max 3 jours), mais manque de rangements. Nourriture : rien d’exceptionnel — petit-déjeuner classique composé majoritairement de produits industriels, avec des jus de fruits à base de concentré. Remarque : la salle du petit-déjeuner était complète, la météo étant trop froide pour profiter de la terrasse extérieure."

"The location is very good, it is convenient to go everywhere, in the downtown area, but the waiter is a bit sloppy in cleaning the room. Our rooftop terrace had bird droppings on the floor that were not swept clean, and the lounge chairs were also quite dirty, so we couldn't lie down. On the last day, no one came to clean the room. Ctrip contacted the front desk and they said they would come between 3-5 pm, but no one came after waiting for a long time, wasting a lot of my time. Then they told me that no one would come today, so I had to clean up by myself. After repeatedly telling me that there were no towels to use at night, the temperature was over 30 degrees, and the garbage was not cleaned up and it smelled. At 7/8 o'clock, someone reluctantly came to change the garbage bag and give towels. The actual condition of the terrace floor and lounge chairs is shown in the pictures"