Posted on May 15, 2026
Guest UserWhen we arrived, there was no one at the front desk but there was a sign on the counter, so we were fine waiting. As we stood there a young woman came around the corner and barely looked at us. She then proceeded to pull the sign off the counter and start typing on the computer in front of us without saying a single word or acknowledging us. She acted extremely irritated with us. After probably 5-8 minutes of silence, I asked her in a kind voice if she was ready for us. She barely looked away from her computer and said, ”in a few minutes” She finally asked us for our information and checked us in. I have never been treated this poorly at the front desk of a hotel in my life. Pretty unhospitable for a person in the hospitality business. The hotel itself had a nice room and comfortable beds. We didn't try the breakfast or the other facilities, but they looked good. Not sure if I would stay here again, if I'm treated so poorly.
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Price per night from:MXN1,603
Posted on Dec 7, 2024
Minhua
Great stay! But it is a pity that the bath water temperature is too low. Because it is supplied to the entire hotel, the water temperature cannot be adjusted. The other accommodation experiences are great!
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Price per night from:MXN1,539
Posted on Sep 29, 2019
TONGQIVery new hotel, the bed is very comfortable, the bathroom bath is also very large, the room is large, the lighting is very cozy, the location is in downtown, the parking lot is not free for about 20 knives overnight, breakfast is Starbucks & Bistro cooperation, Not a proper dinner, it is okay to eat light breakfast. Good value for money!
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Price per night from:MXN2,234
Posted on Dec 24, 2023|Two-Room King Suite
Lori HagenRoom was not as clean as it could have been. There were two big splotches of ketchup on the carpet. The door know on the bathroom door fall off in your hand. Lastly, you guys need to update your toilets. They are made for two year Olds. They are so low to the ground it is extremely difficult if you have any back, knee or leg pain issues or if you are over three feet tall.. They are just abnormally low to the ground
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Price per night from:MXN1,593
Posted on Oct 9, 2025
Guest User
Very interesting hotel with history. Visited every floor to check out background of the hotel. It was like a museum. Good 5 min walk to Mortgage event ctr. Resturants & pubs around. No parking facility for hotel but parked bout 5 min from place on W. Monroe where you can go in and out. Some parking facilities you can't go in and out for one price. Yes I would stay their again as the staff was very friendly & easy to talk to.
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Price per night from:MXN1,311
Posted on Jan 28, 2026
Guest User
Too much time when checking in
층간소음이 큼
Furniture is not stable
Clean and beds are fluffy
It was okay to prepare breakfast
Especially orange was delicious.
Towels or other needs If you ask the reception, take care of them
Still, I rest well for 5 nights.
I was sorry that Wi-Fi was only available on the first day
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Price per night from:MXN1,054
Posted on Jun 16, 2021
Guest UserThe staff was very friendly the rooms were clean and they were very accommodating I was very fortunate to be able to be helped by Katie at the front desk she was very accommodating when I requested a room with a hot tub because previous night they were not available. And a bonus I was right next to the pool. Definitely will come back!
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Price per night from:MXN1,242
Posted on Dec 11, 2019
JISONGThe hotel is very good, I said early that there is breakfast. But Chinese people may not be used to it. When I first came to the United States, I couldn’t eat that cold stuff. You can go out and buy something, or cook and eat yourself.
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Price per night from:MXN1,716
Posted on Oct 14, 2023
dilayaydan
The most beautiful thing was breakfast. We compared with other hotels which are we stayed before. They had just cereals. In this hotel there were boiled eggs, muffins, waffles, yoghurt, oatmeal, cream cheese, cereal...
Location was really far from airport because we dont have any car. If you have car, it is ok.
Last thing is cleaning. I disappointed because of this view. Sheets and pillows were really dirty.
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Price per night from:MXN888
Posted on Feb 15, 2024|Basic Studio Suite
Guest UserVery friendly and helpful staff that went above and beyond to take care of my family. Thank you.
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Price per night from:MXN1,075