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Location & amenities:  The location is the biggest asset of this nice independent hotel. It's near Toowong shopping center and the shops and restaurants that surround it, which include chemists & a 24 hour 7-11 convenience store. The hotel itself is home to the Katsuco Japanese restaurant on its ground floor- famous for its good Japanese food. There is free parking for guests, but the lots are limited (approximately 25 lots). There is free street parking along Sherwood road on the same side as the hotel. Hotel design, ambience, service:  The hotel lobby is cozy and compact, with a small seating area in front of the reception desk. Depending on the day of the week & time of day, the staff range from invisible to proactively polite & are generally nice. There is a lift to take you to your rooms over the three floors that it spans. Room design, comfort, acoustics: (deluxe King) The rooms are decently sized- with adequate room for luggage and sufficient points for charging. There is an ironing board, kettle, room safe, free tea bags, the usual soaps & conditioners and moisturizers provided. The bathrooms are well designed with a nifty smart/switchable/ dynamic glass looking into the bedroom. The shower head is a rain shower type - definitely giving it cred. The mattress and pillows are very comfortable indeed- standout & remarkable. There are blackout curtains which work well. As for the acoustics- overall decently quiet given the location at the corner of a busy crossroad. Noise from the corridor does seep in depending on your neighbors. There is also the usual mild hum & grumble from the bar fridge & whine from the air conditioner. The occasional street car cacophony can be heard during the day, but generally it's quiet at night. So a good night's sleep is mostly achievable. Overall: At the risk of making it more popular than it already is, this is a highly recommended property outside the city, with free parking. Will return if in the area!

Well-maintained room and facilities, and not too far a walk from city centre. However, there aren’t much around for foods and drinks as I stayed during a public holiday.

The location was excellent and made it very easy to explore Brisbane, with convenient access to the CBD, South Bank, dining options, and public transport. The rooms have good views of the city. The hotel was clean, comfortable, and well-maintained, but what stood out most was the service from their team. The receptionist especially was friendly and welcoming, and we appreciated the assistance with storing our luggage and providing umbrellas during the rainy weather. These thoughtful touches made our stay even more enjoyable.

The location is pretty good; it's within walking distance to the Central Station, although the uphill walk might be a bit tiring with heavy luggage. The front desk service was excellent, and the Hong Kong gentleman who helped us made communication very smooth. We stayed in an accessible twin room, which was quite spacious, but the showerhead in the bathroom was old and had tape wrapped around a damaged connection. Since we had an early flight the next morning and couldn't make breakfast, the front desk kindly provided us with packed milk and cereal. Overall, it offers good value for money!

Service: The front desk staff were very welcoming and tried their best to accommodate my needs. Environment: Located in Brisbane city center, King George Square is just across the street, and the pedestrian street is a bit further. It's about a 400-meter walk to Brisbane Central Station, and two blocks to the Queen Street Bus Station (it's underground, so you need to take stairs). Cleanliness: It was relatively clean, but the carpet was a bit dusty. Facilities: The elevators are a bit old but mostly functional. All the room's appliances work, and the central air conditioning is powerful.

This accommodation was in a spectacularly convenient location for a GIG that I was attending this week. The Team on-site were incredibly helpful. I had a small issue when I got there with the fridge not working and it had tripped the breaker; the maintenance guy came and sorted it out and then replaced the mini fridge thing for me as well. All within 30 minutes. Amazing. He also offered tips to assist with making the most out of the aircon and the double-glazing which was also super helpful so I could get a good nights sleep afterward. The place was nice & clean and tidy with an exceptionally large sized bed. It was surprisingly quiet being right beside an active pub as well. Unless I was in the hallway, I couldn't hear a thing. I could hear my neighbours though...! Beautiful artwork through the building, and the hallways didn't smell awful either. They had cool little work nooks in the stairwells you could use if you wish and I think I saw some business suites on the 1st floor you could use for meetings. Not so amazing parts: There was clearly mould in some areas in bathroom areas.. they oddly have glass doors on the toilets?? that's strange. No ventilation in the bathroom to prevent the mould too. The air-conditioning was genuinely effective but it was clearly not well maintained as there was dust & mould forming around the vent and the roof section where the duct was, had starting bowing. Booking process via Trip.com - not great. The information provided by the website indicated they'd hold the amount of the booking but we had to pay the amount AT the hotel plus a deposit fee for incidentals...(on top of the amount they already took). That was actually not the case... I didn't have to give them anything at all except ID and verify my general details. When I got there, the nice man at reception told me I was all good to go and no extra fees or holds were required. All in all, a good stay. The place could use some extra love and attention to detail but for the price I paid? I'm not bothered.

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

This hotel is a great option in Brisbane's city center, offering excellent value for money! It's a shame they're currently undergoing renovations, but I'm sure it will be even better afterward. Most of the staff are South American, and their warm hospitality provides a different and pleasant experience! Definitely worth trying.

High cost performance, downstairs is the supermarket, close to the train station, the front desk is very warm, the original about 8 o'clock in the morning to go to the airport, and later started early, I want to leave early, told the front desk to get it right away, a few minutes will arrive.

First time I've stayed here. I was aware of the mixed reviews & I've stayed at other hotels in Chermie but they were booked out on this occasion. It was raining heavily when I arrived so appreciated the undercover parking spaces immediately outside the reception. Check-in was seamless (thx Trip.com) & they didn't require a security deposit or CC scan so my customer trust box was ticked :-) The car park is secure & at ground level but spaces are limited; I was able to find a spot though at 4pm. There is public parking out on the street without restriction after 5pm. I had a Hotel Queen Room on the 2nd floor. Easy access via lift and the common areas were clean & well lit. The room and bathroom were clean with a pleasant aroma & no smell of mould (reported by others), air-con was on. I had a choice of two sliding doors to access the balcony so good for fresh air (but no insect screen). Overall, the room was comfortable whilst showing some signs of wear & tear. The shower had a choice of either hand-held or fixed head (rainforest type) & had plenty of pressure - great. I would recommend bringing your own toiletries, unless you're happy with generic multi-function liquid soap! The fridge was empty except for a small uht milk with no complimentary springwater or mini-bar that you might find in other hotels. There was TV, tea/coffee making supplies and a small microwave. If you like to sleep in complete darkness (like me), bring an eye-mask as the hallway lighting outside the room is bright & on all night, creating an aura around the front door that is hard not to notice. The area was relatively quiet with the hotel located on a side street. It's an easy & short walk to a major shopping centre and the bus station if you need to head into Briz City, which is a 20-30min ride away & only $0.50 fare - awesome. Breakfast (from 7am) was also included but I had to head-off early so wasn't able to grab a bite this time. In summary, I felt that the room rate was appropriate and score my overall experience as good.