Find 4-Star Hotels in Jakarta

I recently stayed at this hotel, and overall it was a truly wonderful experience that exceeded my expectations. From the moment I arrived, I was greeted by friendly and professional staff who made the check-in process quick and hassle-free. They were always smiling, welcoming, and willing to answer any questions, which immediately made me feel comfortable. The room was spacious, clean, and beautifully designed with modern furniture and elegant décor. The bed was incredibly comfortable, and the pillows were soft enough to ensure a great night's sleep. I also appreciated the attention to detail, such as complimentary bottled water, quality toiletries, and fresh towels provided every day. The housekeeping team did an excellent job of keeping the room spotless throughout my stay. One of the highlights of this hotel was its location. It was conveniently situated near restaurants, shopping areas, and popular tourist attractions, making it easy to explore the city without spending too much time travelling. Public transportation was also easily accessible, which added to the convenience. The hotel facilities were equally impressive. The swimming pool was clean and relaxing, providing a perfect place to unwind after a long day of sightseeing. The fitness centre was well-equipped with modern machines, and the free Wi-Fi connection was fast and reliable throughout the property. I also enjoyed spending time in the lobby, which had a cosy atmosphere and comfortable seating areas. Breakfast was another standout feature. There was a wide variety of delicious food, including fresh fruit, pastries, eggs, local dishes, and international options. Everything was well-prepared and regularly replenished. The restaurant staff were attentive and courteous, ensuring that guests had everything they needed. What impressed me the most was the exceptional customer service. Every staff member I encountered was polite, helpful, and genuinely cared about making guests feel welcome. Whenever I requested assistance, they responded promptly and efficiently, always with a positive attitude. Although no hotel is absolutely perfect, I found very few things to complain about. If I had to mention one small issue, it would be that the walls were slightly thin, so I could occasionally hear noise from the hallway. However, this was only a minor inconvenience and did not significantly affect my overall experience. I would highly recommend this hotel to anyone looking for a comfortable, clean, and well-located place to stay. Whether you are travelling for business, a family holiday, or a romantic getaway, this hotel offers excellent value for money and outstanding hospitality. I will definitely choose to stay here again on my next visit and would not hesitate to recommend it to friends and family.

⭐We had a wonderful stay at Grand Orchardz Hotel! Everything was great, and we were very satisfied with our overall experience. The hotel was comfortable, and the service was excellent. A special mention goes to Lulu, who was incredibly professional and helpful. We experienced some minor setbacks during our stay, but she handled the situation calmly and efficiently, resolving everything in a very professional manner. Her excellent service truly made a difference and showed how much the hotel cares about its guests. Thank you to Lulu and the entire team for the great hospitality. We truly enjoyed our stay and would definitely recommend Grand Orchardz Hotel to others!

I had a great overall experience staying at this hotel. From the moment I entered, the lobby smelled really nice and created a relaxing, luxurious atmosphere. The room was clean, comfortable, and the view was absolutely amazing. The staff were friendly and helpful throughout my stay, and the location was very convenient as well. Overall, it was a comfortable and enjoyable stay, and I would definitely come back again.

Very comfortable, with a mall right downstairs, which is super convenient. The room was cleaned daily and was spotless. Highly recommend!

Overall, we had a pleasant stay at Maia Jakarta Hotel. The excellent service and strategic location made up for some of the shortcomings. Pros: 1. Service was excellent. The staff were friendly, attentive, and helpful throughout our stay. 2. The location is fantastic, directly opposite Thamrin City. 3. We booked the Suite, which was spacious enough for three of us. There was plenty of room to open and pack our luggage comfortably. 4. The hotel kindly provided complimentary breakfast for our third guest, which was a nice gesture. 5. The bed and pillows were very comfortable. The bed was large enough for two people, while our third guest slept on the sofa. 6. Indomaret is just a 3-minute walk away, which was very convenient. 7. Thamrin Mall is about a 5-minute walk away, and Grand Indonesia is around 10 minutes on foot. Cons: 1. We requested an extra pillow and quilt, and were informed there was an additional charge of IDR 50,000 and payment to be made directly to the housekeeping staff instead of being added to our room bill and settled during checkout, which felt rather unusual. 2. Hot water was only lukewarm and never got hot enough. 3. The room could not accommodate an extra bed despite our request, which may be inconvenient for some families or groups. 4. Only one key card was provided, which was inconvenient when our group wanted to head out separately. 5. The breakfast selection was quite basic with limited variety. 6. The room interior felt dated. The sliding toilet door was damaged and had to be forced open and closed by dragging it along the floor. 7. The shower area was extremely slippery, creating a safety concern. The bathroom ventilation was poor, and the shower drainage was slow, leaving the floor wet even the next morning. 8. The toilet faucet appeared dirty and could have been cleaned more thoroughly. you might also consider to bring universal adapter for powerpoints. Despite these issues, the outstanding service and excellent location made our stay ok. If the hotel refreshes its rooms and improves the bathroom facilities, it would provide an even better guest experience.

Excellent location. Beautiful and clean neighborhood. The staff are friendly and always ready to help. There was one very serious issue though: cockroaches! I saw about 5 of them. It's extremely unpleasant when cockroaches are scurrying around your room.

The room was clean and the breakfast buffet was delicious, so it was a really good stay! It might be best not to eat meals too late, as it takes a really long time to prepare the food.

A mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden strip on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached) So with no heating, I got cold there with 27c outside, I find this very very strange. But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point. On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting. It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S So there are several issues that affected my health here. The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm. Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting. The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..

Swiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person. Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. . You can get much better hotel at lower price than this is my final conclusion

Overall it's OK