Find 4-Star Hotels in Hue

"Since the hotel is newly opened, I wanted to leave a good review, but honestly, there are quite a few things that are good, and many that need improvement, especially considering the relatively high price point. **Pros:** Because it's new, the beds are clean, the room has everything essential, and plenty of power outlets. I liked having the sink outside the bathroom – it feels cleaner than inside. The staff were EXTREMELY friendly and always ready to help. There are free bicycles available for guests. The location's convenience depends on individual needs, but it's a bit far from the city center. Breakfast includes machine-brewed coffee, and the passion fruit juice was also good. **Cons:** Despite being new, some of the facilities already show signs of trouble: The bathroom door in my room couldn't be closed or locked. Perhaps because it was on the 5th floor, the water pressure was quite low. For the shower, I couldn't figure out how to operate it, as the entire shower head only had one rotatable knob, offering just two modes: regular stream and rain shower. The bathroom was quite small, even though the room itself felt spacious. The shampoo tray was mounted right where you stand to shower, so I kept bumping into it. The room had three mirrors, and from the bed, you could see directly into the bathroom. Since the bathroom door couldn't be locked, it would slide open on its own after a while... which would be very awkward if you weren't a couple. The light switches in the room were very disorganized. Out of four switches next to each other, the room lights were controlled by the two on the ends, and one of the two in the middle was for the bathroom, but I could never remember which one. I had to try all four every time, disturbing my partner – the technicians should really re-wire this. One power outlet by the bed on our side had no power. The wastebasket in the room had a lid that required you to touch it to open – I prefer a foot pedal. The air conditioning worked okay but didn't get very cold. I'm sensitive to cold, but I kept it at 22 degrees all night and didn't even need a blanket – for a new hotel, I think this is unacceptable. The Wi-Fi was VERY weak, and staff repeatedly told me to reconnect because each floor had its own mesh network, but everyone did this, and it didn't help. The problem was that the Wi-Fi signal only ever showed one bar, so how could it be strong? In the other room, my friend found footprints on top of the wardrobe (??). I tried to think it was just someone putting their feet up, but it was a bit creepy. The design of that other room seemed problematic too, as one friend accidentally kicked a table corner and bled. Even though the hotel was new when I visited, I have a feeling it will deteriorate quickly. When we arrived, everyone was excited to visit the pool, but we were disappointed and didn't even swim because it was too small, only suitable for children to play in. The pool also lacked an overflow filtration system, so cleanliness wasn't guaranteed. Furthermore, besides accommodation, the hotel didn't offer anything else for guests to use. There was no area to gather and chill – they should really develop the rooftop like some other hotels do."

"Stayed for 2 days to see the old town. The location is great, very interesting building and interior. Good Wi-Fi, breakfast and lunches/dinners in the cafe. There is a swimming pool, very comfortable beds. Cons: the room smells of mold, it is very dark and from 5 am to 11 am the radio starts playing, which the staff cannot turn off. There is no soundproofing."

"This is my first time staying in this style of accommodation, but the room was very clean and well-equipped with furniture, a kitchen, a washing machine, and a dryer. It was located on the first floor of the building and was open late into the night. The high floor offered a great view, making for a comfortable stay. There's a convenience store open late on the first floor of the building, and an Aeon Mall nearby, making it an excellent base for long-term stays (work or sightseeing). However, the security staff's attitude was extremely poor. Their attitude was completely different from the security staff I've encountered in Vietnam at coffee shops, restaurants, supermarkets, and all the service businesses I've visited by motorbike. Security staff at other accommodations are incredibly kind and helpful, but the security here is terrible, and none of them are friendly. It's managed by a terrible security company. They seemed to be saying, ”I work for a high-end building in the Hue network, so I'm different from other security staff!” Especially in Vietnam, many people who work in such environments tend to be arrogant. It was my first time visiting the place, and I didn't know where to park my motorcycle. Security was watching me, but they didn't say anything. After I parked, they told me I couldn't park there and that I should find an empty spot myself? ??? So, I didn't know where to park, and when I changed my parking spot, they said I couldn't park there because there was a rope barrier? ??? There weren't any ”no parking” signs, and it's impossible for someone unfamiliar with the area to know! Normally, when someone is in trouble, you help them. They should say, ”You can't park here, so I'll guide you to a designated parking area. Please park there.” That's the proper way to interact with people. It seems like most people don't understand that a person's character is only judged after they can do that. The next night, when I was parking in the underground parking lot, there was security by the gate, but they didn't offer any guidance. While I was waiting for the gate to open, they just sat there, beckoning me without saying anything? ??? This parking lot is monitored by cameras, so they should just tell me to park my motorcycle on the left! !! Furthermore, if there's a parking fee involved, it's common sense to treat customers with courtesy. The security company's training is completely inadequate. I saw four security guards over two days, and all four had the same terrible attitude, showing a complete lack of training. One of them, the security guard at the entrance to the building lobby, was sitting in his chair, laughing loudly to someone on his cell phone, completely absorbed in the conversation. I couldn't help but think, ”Is talking loudly on your cell phone during work hours your top priority?!” I think it would be best to file a complaint with the security company and demand that they provide guidance and training on their service."

"I like the bright room for easy working in the evening. The car parking is not really convenient when its rain. Many shops, stores, coffee shops, restaurants around the hotel The breakfast is not many dishes but the cake is really delicious."

"The hotel service was excellent, with friendly and attentive staff who made our stay very comfortable. I highly recommend this hotel to anyone looking for a pleasant and relaxing experience. It truly felt like a home away from home."

"The hotel is located a little out of the Hue city centre so you will need your own transport or pay for taxis. There are a few shops and restaurants nearby but the choice is limited. The room is enormous and very comfortable, even if some furniture is looking a bit tired. The pool is great for relaxing after a day's sightseeing but gets very busy with local children around 4pm. On 2 of the 3 nights I stayed, there were very noisy parties in the restaurant between 5 and 7pm with karaoke and kids being encouraged to have screaming competitions. It was at least quiet in the evening."